Ebayer won't allow collection

essexhoney

I have never stated in any of my auctions that i do or dont allow collection. I have only ever had 2 people ask if they can collect items from me. The first one didnt ask until after the auction had ended, but it was a sunday afternoon and i wasnt doing anything and he said he would be there within the hour so i said it was fine. He arrived 10mins later and was an elderly (i would say late 60's maybe early 70's) man who was very well spoken and very well dressed, which i was quite suprised at i never imagined elderly people using ebay lmao! :rotfl:
The second was a newbie ebayer and i was slightly wary he asked before the auction had ended so i said yes but then he never bid on it!
Without a doubt i would check a buyers feedback thouroughly before allowing collection though, and if i had the slightest doubt about them i would say no.

Princessa_2

julieblake wrote:

the seller lived 2 doors down to me, I asked if I could collect and she said NO!!!, I had no option but to pay the postage IIRC @ £3 and the cheeky begger walked round and hand delivered it!!! No, that I do call taking the proverbial!!

I'd have handed it back to them and told them to post it to me. Seriously, they can't be paid for postage and hand deliver it! What did you do???

laughing_cow

I'm lucky that I sell small items and I've only once been asked for collection, which I was fine about as it was for some gig tickets, hence there was a time limit. On that occasion I arranged for him to come to my office building and I met him in the foyer.

I would NEVER invite a buyer to my home. If someone lived very close, ie in my street, I will happily take the item round to their doorstep or perhaps meet in the street. However, as a single female who has had a stalker in the past, there's no way I'm letting some random person into my flat. I wouldn't even let them into the hallway of my building as my neighbours are often out and there's no-one to hear me if there's trouble.

I also work long hours and haven't got time to faff around arranging meeting times. Posting is easy for me because our receptionist goes to the post office each day and will happily take my stuff.

I understand the OP's frustration, but the seller hasn't offered collection of the goods so he's well within his rights to refuse.

Contains_Mild_Peril

Princessa wrote:

the seller lived 2 doors down to me, I asked if I could collect and she said NO!!!, I had no option but to pay the postage IIRC @ £3 and the cheeky begger walked round and hand delivered it!!! No, that I do call taking the proverbial!!

I'd have handed it back to them and told them to post it to me. Seriously, they can't be paid for postage and hand deliver it! What did you do???

If the seller used the catch-all "Seller's Standard Rate", then you wouldn't really have any comeback, though if they specified the postage method you could complain that it wasn't sent by the specified method. Julieblake, did they put it through the letterbox or hand it to you? I'm not sure how you'd stand if you refused to take delivery.

Alfie_E

Contains_Mild_Peril wrote:

…if they specified the postage method you could complain that it wasn't sent by the specified method.

I think even that would be pushing it. If a seller offered First Class Recorded, and it turned up Special Delivery, you wouldn’t have much cause for complaint. Personal delivery seems even better than that.

Entertainer

Its obvious whats happening here. The seller is making money on the postage- do you really think it costs £9.43 to send some baby clothes? That's why he doesn't want you to collect- you'd be eating into his profit margin!:eek:

Its all part of the farce of Ebay (like when I receive items postage 49p and I've paid £4 - I suppose that's for the label is it?)

All this needed to be established in advance so there isn't much you can do. Everyone should know by now that you add postage to what you bid for an item to come to the final price. Postage bears no relation to the name- think of it as variable Ebay VAT.

consultant31

He/she doesn't have to allow collection, and it's true, you really shouldn't have bid without getting a reply to your question or finding out what the postage was going to be.
However, if it were me I wouldn't pay and I would willingly get a NPB strike and the inevitable neg - I hate greedy sellers. I have been a seller on many occasions and only charge the actual postage plus about 50p for packaging and my time and I re-use padded envelopes etc to cut costs.
You can then respond with a neg and say the reason you didn't pay was that the p&p was hiked after the auction ended to offset the end price, which the seller was obviously unhappy with. They are not allowed to make excessive profit on p&p.
In future buy your baby gear at car boot sales, the prices are much cheaper than eBay and you can have a good look at them before you buy too.

blue_haddock

I mainly sell fairly bulky items like alloy wheels which are a hassle to post so i do allow people to collect things, i've had people come from all over the country to collect them and the only time i've been messed around was when i sold a very cheap set of speakers in a parcel shelf - collection was organised for a couple of weeks after the auction ended and he was 2 hours late turning up.

larmy16

I recently sold a bag on ebay. I was charging £2.00 for postage. It turned out the buyer was just up the road, so I delivered the item personally and refunded them the £2.00 postage. Does anyone think this is wrong? It was a reverse situation of a stranger turning up at the door!

I guess it was ok as the lady was delighted to receive the item the next morning and to get her postage cost back.

It just seemed silly to post it when I could walk round there and deliver it.

danish

Hi,

Sorry to hijack this thread but I am having trouble with a item I have just won. The item stated that collection would be fine although there would be a £5 admin fee (a bit cheeky, but they operate a business and its allot cheaper than the £20 P &P).

However, I phoned up to confirm their address and pay by card and was told that they no longer do collection as of the Monday. The guy quoted some legal reason (I guess insurance I wasn't really listening) and then asked if I would still want the item. He has now sent through a unpaid item dispute (i dont really understand them?)

I was wondering where I stand? Does a seller have the power to just change there mind like that?

Many Thanks

A really disappointed Chris