Cornwall Collection Agency

trcy1066

BLT wrote: »

I'd save the 30p you spend on the phone call if I were you. They won't give a damn and will tell you it is a private matter between you and the company.

The last time I got scammed it was for £600 via the method of 'cloning' my card. The Police got involved and the bank (HSBC) gave me the money back and waived the unauthorised overdraft fees within a week.

Unfortunately, the same bank doesn't seem to want to be so helpful with sorting out my daughters problem with 'Cornwall Collections'. She has no idea how they got her details unless it was through her application for a credit card with 'CapitalOne'. Who the hell are these people and how do they get away with scams like this? :mad:

trcy1066

firemansam10 wrote: »

Yes me too.I stupidly subscribed on the 1st september but realised the same day it was a con so emailed them to cancel.
They confirmed cancellation and have now taken £69.50.
I emailed them for a refund to which they refused but as soon as I mentioned the financial services distance marketing 2004 regulation they changed their tune and asked me to send a cancellation form and they would refund within 30 days.
However when Ive looked into this regulation any consumer legally has the right to cancel any contract within 14 days by email .
Ive told them they are in breach of this and asked for their complaint procedure which they keep skirting around.
It was the last money I had in my account for shoes for my son .I am tamping its not even about the money now they should be names and shamed for the sharkes they are.:mad::mad:

What was it you subscribed to?! My daughter has never heard of the group and has no idea how they got her details.

jamespir

these swines took money from my account yesterday too

vulture

Hi does anyone know if these are related to loan-centre.ngb ? A friend at work has just had her account debited by these, she told me she was looking for a loan but did not take it out with loan-centre, dont know many details yet but it seems suspicious

danielle100

is there any chance i can have there number please they took 69.00 out of my account this morning and i've got no idea how to claim it back thankyou

Richard_Carter

Dear all,

My name is Richard Carter and I am the Chief Executive of The Nostrum Group.

I have read through the comments on this site and wish to clarify some of the posts that are being made.

Firstly, Nostrum is a payment processor and Cornwall Collections is one of our trading styles for collecting payments. Neither Nostrum nor Cornwall own or control The Loan Centre – it is one of many customers of ours and there is no relationship other than supplier/customer. As a result, we don’t have the authority to provide refunds or provide any updates/comments on the service that Loan Centre customers have signed up for.

If you wish to get in touch with The Loan Centre, then you should either use the “Contact us” button on their website, email them at [EMAIL="help@loan-centre.net"]help@loan-centre.net[/EMAIL] or call them on 0345 257 9899

From the posts on this site, a number of people are contacting me directly and also calling 0870 754 2310 which is our main switchboard line only to be provided the same message from our staff. I appreciate that this is very frustrating for callers, though is no reason for some of the bad language that is directed to our staff. Please email [EMAIL="help@loan-centre.net"]help@loan-centre.net[/EMAIL] or call 0345 257 9899 and you will get a quicker reply.

Finally, there are some posts that seem to suggest that Loanfinder, Loan Centre and Nostrum are all linked. Certainly Nostrum has no links with Loanfinder and, so far as I am aware, neither does Loan Centre.

I hope that this clears up any confusion and helps you get the right people who can help you straight away.

jamie-lea_fawcett

can anybody help me please, the loan centre have took £61.50 from my account without permission, i have no e-mails from them in my inbxo and when i try to search them on the internet i dont seem to be able to find any contact details for them...i really need this money back if anybody can help me in anyway will you please reply.:mad:

jamespir

jamie-lea_fawcett wrote: »

can anybody help me please, the loan centre have took £61.50 from my account without permission, i have no e-mails from them in my inbxo and when i try to search them on the internet i dont seem to be able to find any contact details for them...i really need this money back if anybody can help me in anyway will you please reply.:mad:

all you can do is email help@loan-centre.net they do have a phone number but it just gives you a message and hangs up
im going to contact bbc watchdog so if anyone wants to join me let me know

bournemouthdorset

debbiemc6 wrote: »

E-mail loanfinder UK. They are all the same company. Don't bother phoning just keep emailing every day. They have refunded some of my money but still owe me some.

I have just had a look at them on the OFT site they are not part of loanfinder but looks like the both do the same thing

Money_Grabber_2

Just wanted to let you know i got my money back.

Sent a letter registered post asking for it back, plus contact the ombudsman they contact them, rec'd money back in my account 2 weeks later.

Hope everyone else got sorted.