Big mistake on Carphone Warehouse chequeback

Micky

">But according to CPW the company, I took out my contract with the CPW shop - not the CPW company.

Neither CPW the shop, nor CPW the company will take responsibility.<"

Go straight to Dunstone, put everything in writing.

Old_Gold

mobilegossip wrote:

I had a cashback/contract problem with them. I emailed Charlie Boy. He replied within about 20 minutes,and a regional manager rang me within an hour. It was all sorted to my satisfaction and i got a cheque in post shortly after.

Congratulations then. I have tried to get hold of him for about six weeks now. My letter which complained amongst other things about customer service was handed down to someone who reported to someone who reported to someone in customer care - showed how serious they took my complaints. Since then I have written to four directors and after ten days not a whisper - I wonder whee that fits in to their five fundamental rules they boast of. That is their customer service. Carphone Warehouse have no system where you can make a complaint to anyone senior.

Old_Gold

quidsinquentin wrote:

The regulator for communications, Ofcom, WILL NOT investigate any individual claims or complaints against mobile phone operators. This - according to what Ofcom have told TS - is because of the volume of complaints that they have which is in the 1000's. Most often relating to chequeback/cashback complaints.

This is absolutely disgraceful. They are saying that because so many people are complaining they will not take action. They are admitting they know there is a problem and the size of the problem but are happy to sit back and allow this mess. In days gone by an MP would have given them a rocket but now they are all so toothless.

dave49

I think the original poster should contact his MP giving details of Trading Standard INaction - maybe a question will arise on the floor of the House of Commons. The press will then be on to it - and CPW will suffer bad sales, just in time to the run up to Christmas.

sden

I've read all of the above with great interest. I have a similar dispute ongoing at present - my entitlement to a second cheque is denied by CPW.

I think these chequeback deals depend (for their commercial value) on customer inertia - in other words, CPW hope you'll forget to apply for your cheque(s), or not query the amount of them, or whatever. Making it awkward to get a query resolved seems to fit that strategy.

I will be asking the county court small claims track to resolve the matter unless it is sorted out in correspondence.

ashm1

Hi,

Chequeback- Isn't it free credit to the business ? (or in CPW case plc shareholders)

Would the Citizen's Advice Bureau provide any help ?

CPW 'deals' look poor if you look at the detail.

Kind regards,

Ashley.

naj131

Hi

I was about to send a cashback claim. I was double checking the address on their website. I see that CPW have changed their cashback address.

Do you think some claims will get 'lost' because of the change?

Old_Gold

naj131 wrote:

Hi

I was about to send a cashback claim. I was double checking the address on their website. I see that CPW have changed their cashback address.

Do you think some claims will get 'lost' because of the change?

The question I would be asking is legally if they change any major terms and conditions, such as the address, do they have an obligation to inform the customers.

g33za

Old_Gold wrote:

The question I would be asking is legally if they change any major terms and conditions, such as the address, do they have an obligation to inform the customers.

Certainly any contractual change requires notification, e.g o2's 07744 charging policy all customers were informed (for example). However having said that cpw are just forwarding the mail from one (the wednesbury one) to the dunstable one. I recently sent 2 cashbacks to ws10 (wednesbury) a couple of weeks ago and have received the received/processed txts.

Kalamayhati888

hi guys, i have been given the run around by carphone warehouse redemptions for more than 3 months now. these people are simply shameless. i have tried everything, i.e. letters, phone calls, emails, to follow-up my 2nd cheque back which i submitted last april but all i got were lame excuses everytime i call their 08700870168 contact no. i have a feeling that they is being done on purpose to delay or avoid payment. i propose that dissatified customers should start telling friends and anyone who cares to listen to boycott carphone warehouse. i have already done this and have just made my last phone purchases direct with vodafone and O2 shops. good luck to all!