Simply 3G (merged threads)

friendlywatchdog

A customer of collapsed Midlands cashback retailer Mobile Connections (Dialamobile) has had three of his Orange contracts torn up in a case that could spell trouble for operators.

The Communication and Internet Services Adjudication Scheme (CISAS), which settles disputes for Orange and T-Mobile customers, ruled the customer could end his contracts because of ‘significant changes’ from his original agreement.
Mobile operators have always maintained that cashback is a separate arrangement between the customer and retailer, but this latest ruling acknowledges customers reliance on cashback payments to pay airtime bills.
Roger Godsiff MP, whose constituents bore the brunt of the collapse, said: ‘CISAS has not just looked at the strict legality, they’ve looked at the moral obligations of the case, and I would urge other T-Mobile and Orange Mobile Connections customers to contact them.’
The Birmingham man, who had three £40 Orange contracts, was left without any cashback when Mobile Connections went bust in September last year owing £12m to 90,000 customers.
The customer claimed that without receiving any cashback he could not afford to pay the £1,496 demanded by Orange.
And he said it was not made clear that he couldn’t cancel prior to a minimum term without a penalty.
Head of trading standards at Birmingham City Council Chris Neville said it was the first case of its kind that he knew of, and he described the outcome as ‘a victory for common sense’.
Mohammed Afazal, who runs a support website for Mobile Connections customers said there were another 50 cases pending with CISAS, and they were ‘pretty much identical’ to it.

http://www.cisas.org.uk/

wonderland1998

Have you read this....

http://news.bbc.co.uk/1/hi/business/7302635.stm

Any progress with the Simply3G actions????

coolsolution

Hi there couldnt find the simply3g thread. I thought lets ask for help separately.

As simply 3g is gone and i am on my 7th month of the contact. I pay 35 for 400 min+250 txt+25 vdo+25 mms something like this.

can i downgrade from 3g to the minimum as possible or 3g wont let me?


thanks in advance.

Edinburghlass_2

I've found the thread and merged for you.

GunJack

coolsolution - see my post higher up this page, that is what 3 did for me..

HTH...

coolsolution

GunJack wrote: »

coolsolution - see my post higher up this page, that is what 3 did for me..

HTH...

Thanks Gunjack. Did u simply dial CS of 3g and spoke to them or you went through letter process and after getting a ref number.

Thanks again.

GunJack

simply called CS, went through the changing my tariff option, said I wanted to downgrade due to no cashback, they took my details, said they'd investigate, and allow 4 weeks. They called me back in 3 and backed up offer by letter.

HTH

coolsolution

GunJack wrote: »

simply called CS, went through the changing my tariff option, said I wanted to downgrade due to no cashback, they took my details, said they'd investigate, and allow 4 weeks. They called me back in 3 and backed up offer by letter.

HTH

Thats great thanks.

wonderland1998

Hi There...

Any update from the interim liquidator Meston Reid&Co after sending the claim form?

I sent couple of mails, asking the confirmation of the claim form received by them, no reply yet....

sarahh112

Hi

I sent my claim form via recorded delivery on 5th March. It was delivered on the 7th but I have had no confirmation from the administrators yet.

Wish they would hurry up and do something. Mind you if they sent us all confirmation emails they would probably increase their own costs even more.

Isn't it comforting to know that they will be paid all the money they are owed out of any money thats left and we will be left with nothing.:mad: