Simply 3G (merged threads)

john1973_2

I was offered a £25 a month deal at renewal time in December, then i got the loyalty discount letter, £15 a month off, meaning i would pay £10 a month for a N95 on a 12 month contract.

was offered 650 texts, 300 mins, 25 sms, 25 video, for £25.

when the contract started i noticed the texts were 150, so i complained and they added the 500add on, this has caused my last 2 bills to be wrong, and they have overcharged me. There saying the loyalty letter wasnt meant for me, nobody mentioned at all the 500 text add on.

they have accepted after 45 mins on the phone on sunday that they have overcharged me after denying it, now they say they overcharged me £18.30, i make it £30+ , they refuse to send me ther amended bill or explain how they arrived at the £18.30.

Im furious, an email is going to the exec office, they mostly say contact 3 india, been there done that, so i shall write a recorded letter to them direct, then watchdog if needs must.

monkeyboydylan

I've wrote to them twice now, rang over 50 times and sent god knows how many emails - still there saying its tough i have to pay or they will send round the debt collectors. I contacted watchdog too but heard nothing back. WHAT CAN I DO NOW? ANYONE KNOW WHO I SHOULD SEND A LETTER TOO TO GET ATTENTION NOW!!!!
MY BILL HAS TO BE PAID BY MARCH 3RD???:mad:

monkeyboydylan

thanks will try it tonight

monkeyboydylan

i have complained to all offices now, sent emails and rang. Still they tell me i have to apy my bill. I CANT WIN!!!!!

john1973_2

well i have had an email back from the exec office:

Dear Mr
Ref: xxxxxxxxxxxxx
Thank you for your recent communication, received via our Director of Customer Services, ********, highlighting your concerns.
I would like to confirm that the Executive Office is currently investigating the issues you have raised and you will be contacted within 5 working days to discuss the results of their findings.
In this interim period, should you wish to comment further on the issues raised, please call the Executive Office on 08707 330 295, between 9am and 6.30pm, Monday to Friday.
Once again, thank you for bringing this matter to our attention and for your continued patience, during our ongoing investigations.

Yours sincerely

*******

Executive Office Administrator

3-Not-Free

I tried sending an email to Customer Services at 3 and got the following message:

This is an automatically generated Delivery Status Notification.


Delivery to the following recipients failed.

[EMAIL="customer.services@three.co.uk"]customer.services@three.co.uk[/EMAIL]

:mad: :mad: :mad:

john1973_2

well 3 exec office just called me about my billing problem.

Had a £94 bill , 3 said the bill was right, then they credited £18.70 to my account and admitted they had overcharged me, that was still wrong, i challenged 3 india to see a new itemised bill and asked them how the charges were made up, they said they cant.

Which led me to contact the exec office, she rang me 20 mins ago, said id been overcharged £38, the result is they have said the bill is now £27 :-) some gestures of goodwill in there.

So a big thumbs up to the exec office.:D

pcnukem

Hi
My first time on here, Simply 3g owe me over £1000 they have sent me a link to a claim form.
I was woundering if any one else on here has had one and if we claim do we have to pay the liquidators?

mobilejunkie

You won't have to pay but are extremely unlikely to get anything back. As for the form, it should be one from the liquidators and not the company which (when in liquidation) no longer exists.

3-Not-Free

I had a call from the Executive Office at 3 to discuss the current problems with loss of cashback from Simply3G. As a result, I am even more angry than I was before. I am not happy with the following:

1. I will get absolutely nothing (ie 0% and no goodwill) from 3 in relation to my loss of £1020 caused by the collapse of Simply3G.
2. The offers made by 3 were the same as the offers for any upgrade, without consideration of the problems caused by the collapse of Simply3G.
3. The upgrade offers are not even as good as offers to new customers.
4. Other mobile suppliers provide better customer care and better (more secure) offers.
5. We can't even terminate contracts early, in consideration of the collapse of Simply3G.
6. 3 obviously does not care about current customers or public image.
7. 3 obviously is following the letter of the contract rather than the spirit of the contract and has no good will at all.

Reminds me of "Bait & Switch".

That's only the summary.


:eek: :mad: :eek: :mad: :eek: :mad: :eek: