Utility Warehouse (Telecom Plus) Discussion

savingmike

Cardew wrote: »

Don't UW have 3 tariffs for gas and 3 tariffs for electricity?

Energy tariffs for the Midlands region.
Rates for monthly Direct Debit payment. GasElectricity

General domestic tariff
Economy 7 tariff

Monthly standing charge
Unit rate pence per kWh
Monthly standing charge
Unit rate pence per kWh
Monthly standing charge
Day rate pence per kWh
Night rate pence per kWh

Low user

£0.00
3.860
£0.00
12.136
£0.00
17.785
3.500

Standard user

£1.45
3.185
£2.00
11.215
£4.50
14.715
3.500

High
user

£3.50
2.968
£5.00
10.626
£6.00
14.466
3.500

These prices exclude VAT.

There are also different prices for those not paying by Direct Debit and different prices for Pre-Pay customers.

If the Big 6 are worried about big fines, why would that exclude UW as they charge far more than the Big 6 and make a big play about their very high profits making them one of the most successful companies on the Stock Market.

Well, that is what every single paper is saying, but you know better of course.

Told you the tariffs were easy to find.

TwittersPVFC

savingmike wrote: »

This is really pathetic.

Why should I explain myself to you when the tariffs charged by UW are clearly visible and easily found on their website not buried deep within the website like most other companies. Also, they have one tariff which makes it easily understood not multiple tariffs which can confuse.

I hear that the "big 6" are running scared from huge fines for ripping us all off. The fines are for huge profits and mis-selling.

I am sure that QUENTIN being the upstanding citizen that you are will be the first to start a thread to highlight the disgusting way the British public have been treated.

That's not true. Out of all the companies I looked at when switching, the only one that did NOT tell me clearly what their prices were were UW. They only told me I'd save £30 based on my Postcode.

A shambolic website.

Quentin

savingmike wrote: »

Why should I explain myself to you when the tariffs charged by UW are clearly visible and easily found on their website not buried deep within the website like most other companies. Also, they have one tariff which makes it easily understood not multiple tariffs which can confuse.

You posted here to claim that the uw's energy prices had always been competitive during the last 18 months.

When asked to explain what you mean by "competitive" (as we all know that uw's gas and electric is far from "competitive"), your reply is that this is because their expensive tariffs are "clearly visible on their website".

We know that uw reps are trained to avoid getting into detail when signing up gullibles, and this seems a perfect example.

Then you mislead by claiming uw only has "one" tariff.

Just not true! They have 3 for gas and 3 for electricity.

(But no cheaper dual fuel tariffs and no cheaper tariffs for direct debit customers, or cheaper internet tariffs or fixed price tariffs, etc etc)

billsavings

TwittersPVFC wrote: »

A shambolic website.

Your not the only one to think so. They came joint bottom in a recent survey of utility web sites.


See: http://www.utalkmarketing.com/pages/Article.aspx?ArticleID=19636&Title=Thames_Water_and_British_Gas_lead_the_way_in_utility_websites

TwittersPVFC

Doesn't surprise me. It's the most unclear website of all the ones I've seen!

Cardew

savingmike wrote: »

Well, that is what every single paper is saying, but you know better of course.

Told you the tariffs were easy to find.

You have now posted 5 times.

Your posts contain statements that are not true, or banal.

You are just out of your depth. I suggest you go and find some family and friends to sell your overpriced products.

Ypaymore

savingmike wrote: »

I hear that the "big 6" are running scared from huge fines for ripping us all off. The fines are for huge profits and mis-selling.

In that case i guess Utility Warehouse will also be concerned as the investigation covers them, and other energy suppliers, as well as the big 6. As did the previous investigation.

"Friday 26 November OFGEM TO REVIEW THE EFFECTIVENESS OF THE RETAIL ENERGY MARKET TO SEE IF FURTHER ACTION IS NEEDED TO PROTECT CONSUMERS
Latest analysis from Ofgem shows retail margins increasing from £65 to £90 after recent price rises
Ofgem to review the effectiveness of the retail energy market to see if further action is necessary to protect consumers
Ofgem to investigate energy companies’ newly available retail accounts and the facts behind the numbers
[FONT=Verdana,Verdana][FONT=Verdana,Verdana]Ofgem’s latest analysis of retail prices, published today, shows that the margin on a standard dual fuel tariff is now around £90, an increase of 38 per cent from September. Whilst Ofgem would expect efficient firms to make a profit, it wants clarity on behalf of consumers that the market is transparent and is working as effectively as possible.
This is why Ofgem will review the retail energy market to decide if further changes are needed to ensure the market works in the interests of consumers and to increase transparency in the energy market. As part of this review it will investigate the retail accounts, recently received by Ofgem under new licence requirements.
Ofgem’s Chief Executive, Alistair Buchanan, said: "With Britain facing an investment bill of £200 billion over the next 10 years, consumers have the right to expect that the energy retail market is providing them with value for money. Our analysis published today shows an increase in company margins from £65 to £90 at a time of rising energy prices, which causes Ofgem to rightly ask if companies are playing it straight with consumers.
"The energy retail market can only be fully effective if consumers have confidence that the market is transparent and easy to take part in. So we will go beyond our usual quarterly reports on prices and do a comprehensive review of the retail market and our recent reforms from the consumers’ perspective. We will also carry out a detailed investigation of the newly available retail accounts and the facts behind these numbers.
"Greater transparency in the market is good for consumers, investors and for the energy industry as a whole."
Since its Retail Market Probe in October 2008, Ofgem has secured a series of important reforms for customers to improve transparency and ensure fair play. This has secured some real benefits for consumers, including the removal of unjustified price differences, required standards of acceptable practice and improved consumer information, such as annual energy statements. As part of its review Ofgem will be looking at how effectively energy companies have implemented all of these reforms.
Ends ."
[/FONT][/FONT]

http://www.ofgem.gov.uk/Media/PressRel/Pages/PressRel.aspx

savingmike

Quentin wrote: »

You posted here to claim that the uw's energy prices had always been competitive during the last 18 months.

When asked to explain what you mean by "competitive" (as we all know that uw's gas and electric is far from "competitive"), your reply is that this is because their expensive tariffs are "clearly visible on their website".

We know that uw reps are trained to avoid getting into detail when signing up gullibles, and this seems a perfect example.

Then you mislead by claiming uw only has "one" tariff.

Just not true! They have 3 for gas and 3 for electricity.

(But no cheaper dual fuel tariffs and no cheaper tariffs for direct debit customers, or cheaper internet tariffs or fixed price tariffs, etc etc)

It is very simple, pick your region, you look at how much you use pick a category of low, medium or high and bobs your uncle.

I said one category because if you do the above you will fit within that particular category. For the electricity you will know whether your are economy 7 or not.

It's funny that I came here to give a view of a happy customer who by being happy with UW for 18 months decided to give the business side of things a go, but look what has happened. I have been dragged into the poisonous mire that I struggled to read through to get to this point.

I think the trolls have been fed enough

TwittersPVFC

That's not simple, that's ambiguous! What's low, medium and high? Surely postcode is better than region. The word vague does not cover it. The big 6 are far better.

missterryshopper

savingmike wrote: »

decided to give the business side of things a go.

With respect you do appear to be out of your depth,have you done the energy training that you need to do before your allowed by ofgem to sign up customers, discuss the products with them?

BY the way I believe your suppose to declare an interest that your an agent of UW when posting here.