Utility Warehouse (Telecom Plus) Discussion

SwanJon

Meeper wrote: »

You expect UW distributors to point out to customers that they could get their services cheaper with Company X or Company Y, which is unrealistic. We are agents of an organisation and distribute their products. We're not going to say "We can save you money, but if you do this with someone else you could potentially save more". That's not realistic. We help people to pay less, not necessarily the least. That is a key difference.

Fine, but on here you are not pitching UW to punters (are you?). So you can safely be open and honest about your prices in comparison to other tariffs.

I see you grasp again at the 'no longer the cheapest' straw. The other way of looking at it is 'still cheaper than UW'. So your punter could choose to spend 30 min once a year and get cheaper prices than UW.

billsavings

Meeper wrote: »

and I have not had a single customer leave UW after seeing the benefits of how it can help them.

Given that everybody experiences churn in one way or another i find that hard to believe.

Plushchris

Meeper wrote: »

I have not had a single complaint from a customer yet, and I have not had a single customer leave UW after seeing the benefits of how it can help them.

Nobody would leave because of that..

I bet there have been a few leave after seeing how much cheaper it is with other companies though...

NigeWick

billsavings wrote: »

Given that everybody experiences churn in one way or another i find that hard to believe.

I only really experienced churn with mobile phone users. Just about all those who took the other services have stayed. I suspect that I have caught people who are "happy with things as they are" and having found an option they are content with, stick with it. A bit like all those millions of British Gas customers who have never swapped and pay for BG's lower tariff offers.

I am an independent distributor with Utility Warehouse and the views I express may not be shared by the company.

PS It's very pleasant having, Quentin, quentin and Cardew on my ignore list. :beer:

NigeWick

Plushchris wrote: »

I bet

I expect you do as you have said so. I'll stick with evidence.

I am an independent distributor with Utility Warehouse and the views I express may not be shared by the company.

Quentin

billsavings wrote: »

Given that everybody experiences churn in one way or another i find that hard to believe.

With a uw rep on average having just 9 customers, all drawn from friends and relatives, then churn probably won't be a big issue to the average rep (their "prospects" will have taken at face value what their relative has told them, and won't have any reason to disbelieve them, or if they want to leave will feel a loyalty to their friend and feel forced to stay - all part of the uw way of using friendship to get business).

But you're right, it is very hard to believe this statement from the rep to be true!

Meeper wrote:

I have not had a single customer leave UW

Quentin

NigeWick wrote: »

I expect you do as you have said so. I'll stick with evidence.

You tell us you yourself have lost customers then argue the evidence says this is not so!

_NigeWick wrote:

Just about all those who took the other services have stayed

So all the rest have left then!

Argument for the sake of arguing.

Come off it.

Meeper

The more I read of your posts, Quentin, the more sad I become. You have a such a hateful and destructive attitude that it clouds anything that you might want to say constructively in vitriol and flames. You may have 4,879 Thanks in 3,377 Posts but if there was a "Pity" button, you would certainly have plenty of votes for that also.

I have never had a customer leave UW. Whether you choose to believe that is irrelevant.

I wondered why other UW distributors have you on their ignore list. It is now clear.

It's such a shame, as you write well and clearly have a brain. If only you could learn to channel your thoughts into a more positive method of communication instead of sounding like an attack dog every time you post, I think you would get a much more pleasant response from people.

Quentin

You have made some incredible claims, but don't give us the detail to back them up. Expect some cynicism!

How many customers do you have?

What are the details of your customer's consumption who spends thousands of pounds at uw partners every month yet only spends £120/month on all his utilities with you?

Meeper

Quentin wrote: »

You have made some incredible claims, but don't give us the detail to back them up. Expect some cynicism!

How many customers do you have?

What are the details of your customer's consumption who spends thousands of pounds at uw partners every month yet only spends £120/month on all his utilities with you?

What would be the point of the detail? Several things could happen here:

I could give the exact detail, and you would say that I am lying.
I could over-inflate the information to make my claims look better, and you would say that I was lying.
I could tell you how many customers I have, and you would say that of course I have never had anyone leave with such a low number.
I could tell you that I have a lot more than I actually do have, and you would say that you don't believe me.

There is nothing I can say that won't be greeted with venom and accusations of dishonesty.

The fact of the matter is that I *do* have a customer who pays £120 per month for his utilities and phone (single guy, lives alone, works long hours and is rarely in the house). He *does* spend £2000 per month in the cashback partner stores, very specifically Sainsbury's for food & petrol, B&Q, Mothercare & Toys R Us (he has 5 children and 12 grandchildren), American Golf (avid golfer, insists on having the best equiment, etc) and Domino's Pizza because he eats badly!

The fact that you don't believe that such a person exists isn't really my problem, but he does exist, he has a name and he lives quite close to my house. I see him on a weekly basis. He would be sad to hear that he is being dismissed as fiction as he spends a massive amount of money (as you read above) every month in buying gifts for other people and making their lives better. And eating badly!