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Utility Warehouse (Telecom Plus) Discussion
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The whole message showed your customer being a busy fool and using the risky prepay card to reduce the price of his expensive uw energy by £300/year.
This exchange has been partly pointing out the pointlessness of all that effort.
Why not buy the energy elsewhere and save around £300 in the year (ie cheaper energy plus cashback for switching), then also have the £300 discount/cashback as well to spend how he wants?0 -
The whole message showed your customer being a busy fool and using the risky prepay card to reduce the price of his expensive uw energy by £300/year.Why not buy the energy elsewhere and save around £300 in the year (ie cheaper energy plus cashback for switching), then also have the £300 discount/cashback as well to spend how he wants?
Could he have gotten it cheaper elsewhere? Of course. Once again, this is not in dispute. Have I saved him money? Yes. Well done me.
Should I go onto some comparison websites for everyone I speak to and show them where the absolute cheapest energy is every month? Don't be silly. I'm a distributor for Utility Warehouse. You didn't catch any sales people for NPower calling him up and saying "You are currently paying £x with us, but you could switch to another company and pay less". Are you crazy?
Admit it, I did this guy a favour and saved him some money. The facts are there before your very eyes. I saved him money. Praise me.I am an Independent Financial AdviserYou should note that this site doesn't check my status as an Independent Financial Adviser, so you need to take my word for it. This signature is here as I follow MSE's Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
How was he a busy fool? How is the cashback card risky? His energy was cheaper than his existing supplier.
He is a busy fool coming with you and spending far more than he needs to on his energy, and following your plan to "save" by actually giving uw more money by using the risky card to "earn" cashback to give uw!
(It isn't me who says the card's risky, but the uw who warn there are risks with it!)
You say his energy is now cheaper than with his existing supplier, saying the uw charge will be £900 for the year but energyhelpline says the uw standard tariff for the consumption you quoted is actually £962 (ie around £60 more than you quote) and the corresponding Npower quote is £825 (ie £142 cheaper than uw)??
So something not quite right here!0 -
Indeed, something not right at all!
This proves only that your comparison site is wrong! If you would like to do the calculations yourself the tariff is easy to view at uwdc.co.uk and you can then multiply units by unit price exactly as I have done in my previous post. The workings in my post are indisputable, the facts are there, and you can see them. The error must therefore be in the comparison site. And as to the NPower quote being £825, well, I'm sure that the customer will be pleased to hear therefore that he has been paying significantly more than they were prepared to offer. Fabulous company and great service! Not.I am an Independent Financial AdviserYou should note that this site doesn't check my status as an Independent Financial Adviser, so you need to take my word for it. This signature is here as I follow MSE's Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
If you would like to do the calculations yourself the tariff is easy to view at uwdc.co.uk and you can then multiply units by unit price exactly as I have done.......
The workings in my post are indisputable, the facts are there, and you can see them. The error must therefore be in the comparison site
If that is what you have done I can see straightaway the problem without visiting your website! You may owe an apology to the comparison site/us/your customer etc!
UW routinely misleads by quoting ex VAT on it's website (and excluding your club membership fee!)
Could you have continued the misleading trend (by "forgetting" to include VAT and membership fee)? And have you also mislead your customer through you using this uw trick? Did you give him this misleading quote in writing showing him how much he'd save? Any chance you can point him towards this thread?
(We see keggs is happy with your attempts here, but are you happy with his behaviour here knowing he really is far from happy with uw, and prepared to say so vehemently elsewhere where he knows the uw management will read his posts? You got to say its a strange way to go on!)0 -
Telecom plus PLC, also known as The Utility Warehouse, sold its energy subsidiaries Gas Plus Supply Ltd and Electricity Plus Supply Ltd to npower in 2006. Telecom Plus manage all aspects of the energy customer relationship under the Utility Warehouse brand for these companies on behalf of npower including billing, customer service and metering.
Funny old world.
http://www.fairinvestment.co.uk/telecom_plus.aspxThat gum you like is coming back in style.0 -
Afraid I don't have his existing tariff to hand as I gave this back to him post-quotation, but I can tell you the quote I gave him and how much cheaper it was than the exact same usage on his existing bill:
Electricity (6 month period):
2665 units (Manchester Area) @ 10.794p per kWh + £3 per month standing charge.
With UW worked out at £305.66.
Gas (6 month period):
4348 units @ 3.114p per kWh + £3 per month standing charge.
With UW worked out at £143.80.
His electricity bill with NPower for the exact same usage was £382.50 and his gas bill with NPower for the exact same usage was £141.40.
To get an annual breakdown, you have just doubled your(incorrect) savings for six months consumption it appears.
That of course isn’t representative for gas. You use little in the summer but loads in the winter; and of course gas is much cheaper with Npower.
However on your UW prices you have omitted the VAT charges, and the monthly UW membership fee. The Npower charges you give are with VAT.0 -
I would also add that NPower's standard prices for Manchester for electricity are a lot lower than the £382.50 for the 2665kWh that you quote - and that is before the payment by direct debit and and dual fuel discount.0
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No need to buy T Plus expensive utilities and pay their nonsense membership fee to get their prepaid card to get 5% off Sainsburys food and Petrol.
I recently got myself a Babee Prepaid Card which costs me a 0.75p a month fee and i can get 5% off of Sainsburys,Asda,Morrissons, and M & Sshopping vouchers . £100 spend costs me £95. I do what i like with the savings.0 -
missterryshopper wrote: »No need to buy T Plus expensive utilities and pay their nonsense membership fee to get their prepaid card to get 5% off Sainsburys food and Petrol.
I recently got myself a Babee Prepaid Card which costs me a 0.75p a month fee and i can get 5% off of Sainsburys,Asda,Morrissons, and M & Sshopping vouchers . £100 spend costs me £95. I do what i like with the savings.
That has been mentioned on this thread before; I believe Waitrose were giving a 7% discount.0
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