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Utility Warehouse (Telecom Plus) Discussion
Comments
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Your sales technique is just like that in the videos and ignoring the per unit rates and the standing charges and declaring he will save money without actually knowing the tariff he was on.How do you know what my "sales technique" is. Do you see any of the advisers in the videos you have seen about UW's sales technique discussing the costs in this much detail? No. You have no idea what I have told him, so don't deign to know what "sales techniques" I have used. I looked at his bills, looked at the usage numbers, and said what the cost would have been with UW. Not sure that comparing the numbers directly is much of a technique, to be honest.
Why can it not be higher? What was the tariff 7 years ago? Or 1,2,3,4,5 or 6 years ago? What was he on? Are you certain he was on Standard Tariff? How do you know? Is it impossible that he was on a tariff higher than the standard? I have been asked whether there was a possibility that the bills were wrong by Cardew. Yes, just as much chance of the bill being wrong as the actual tariff being wrong and leading him to be paying so much.
Why such resistance? You seem to want proof of stuff, I give you the proof, and still you persist.
It's not my fault he was paying an exorbitant amount before, blame SP, not me! I saved the guy money. You should be giving me a big pat on the back. He bought me a pint!
It must be standard tariff there is no tariff more expensive except for Utility Warehouse standard tariff.:footie:
Regular savers earn 6% interest (HSBC, First Direct, M&S) Loans cost 2.9% per year (Nationwide) = FREE money. 0 -
Sorry.We are all happy for him to save money but I just cannot see the savings.
Ah well.To me he is now paying more than staying put.
I did indeed tell him to question things with SP, however he just wanted to be rid of them. Can't say what he called them on a public forum!You have incorrect figures that I cannot figure out and as a financial advisor you should be advising him to claim back the excess from ScottishPower.
To what end? I will post them and you'll tell me "Those numbers can't possibly be accurate".Why don't you give him a call and find out the tariff rates from his bill and any additons and deductions that were made?
No idea.The per unit rates are from ScottishPower's own tariff table. Is there a mistake in the tariff table and there is another hidden much more expensive tariff? I don't think so.I am an Independent Financial AdviserYou should note that this site doesn't check my status as an Independent Financial Adviser, so you need to take my word for it. This signature is here as I follow MSE's Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
I'll ignore your first paragraph. As uninformed as it is insulting. As for this one....
It MUST be! NOBODY is more expensive than UW. It MUSSSTTTT BEEEEEE.............It must be standard tariff there is no tariff more expensive except for Utility Warehouse standard tariff.I am an Independent Financial AdviserYou should note that this site doesn't check my status as an Independent Financial Adviser, so you need to take my word for it. This signature is here as I follow MSE's Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
Ok so he doesn't like Scottish Power's customer service. Neither do I. I've been with them before.Sorry.
Ah well.
I did indeed tell him to question things with SP, however he just wanted to be rid of them. Can't say what he called them on a public forum!
To what end? I will post them and you'll tell me "Those numbers can't possibly be accurate".
No idea.
They will be accurate. Much more accurate than £XXXX has been paid over the last 12 months. I've not paid much myself over the last 12 months £240 but that doesn't mean that's what my bill is. I was in credit at the beginning and reduced the DD to £20 a month and left the credit where it is.:footie: Regular savers earn 6% interest (HSBC, First Direct, M&S) Loans cost 2.9% per year (Nationwide) = FREE money. 0 -
Ok.........I'll ignore your first paragraph. As uninformed as it is insulting. As for this one....
It MUST be! NOBODY is more expensive than UW. It MUSSSTTTT BEEEEEE.............
NPower standard tariff is the only standard duel fuel tariff more expensive than UW but the Npower Go Fix 8 tariff is the best tariff to be on. Ebico is also worst but that is expected given the high usage as it is a low usage tariff.
Do him a favour and go back to him in 12 months time and claim the double the difference for him he'll get £31 more back on his bill next year.:footie: Regular savers earn 6% interest (HSBC, First Direct, M&S) Loans cost 2.9% per year (Nationwide) = FREE money. 0 -
How do you know what my "sales technique" is. Do you see any of the advisers in the videos you have seen about UW's sales technique discussing the costs in this much detail?
Now there is an irony.
You have been 'thanked', in a post on UW sales techniques, by an former multi posting contributor to this thread, who maintained for years he was not a UW salesman;)
Anyway, you have no idea of the tariff this now famous customer was on, yet from your 'scribbled notes' you are absolutely sure he was paying the correct rate for this unknown tariff(that was more expensive than the most expensive SP tariff)
It has been firmly established that he shouldn't have been paying £2,482pa - and almost certainly wasn't. Yet as a financial adviser it is of no concern to you - apparently!
We have established that if he had remained on SP standard Tariff he would have been better off than moving to UW.
If he had moved to any one of scores of other tariffs rather than UW he would have better off by up to £335 a year.
Yet you have held this up as a fine example of a UW salesman's technique and the customer is 'estatic'.
Not Spanish is he?0 -
Scribbled notes is more than you have in contradiction. Your whole argument is that I am mistaken, my argument is that I'm not. We'll have to agree to disagree.Anyway, you have no idea of the tariff this now famous customer was on, yet from your 'scribbled notes' you are absolutely sure he was paying the correct rate for this unknown tariff(that was more expensive than the most expensive SP tariff)
He was, despite your protestations. Neither was it of concern to him once he saw how much switching to UW would save him. Over the moon!It has been firmly established that he shouldn't have been paying £2,482pa - and almost certainly wasn't. Yet as a financial adviser it is of no concern to you - apparently!
Who says he was on SP standard tariff? I thought you'd already established that he wasn't on that one?We have established that if he had remained on SP standard Tariff he would have been better off than moving to UW.
I didn't bring up "technique" or hold anything up to be an example of anything. He could have reduced his costs more, I agree. He decided not to do that, he went with my deal instead and saved HUNDREDS of pounds per annum along with hundreds more on his phone, bb and calls deal, not to mention the hundreds more from using the cashback card.If he had moved to any one of scores of other tariffs rather than UW he would have better off by up to £335 a year.
Yet you have held this up as a fine example of a UW salesman's technique and the customer is 'estatic'.
Not Spanish is he?
I'm sorry that you don't like it, really I am. I'm sorry that this guy being so happy with the service he has received from me and UW is raining on your anti-UW parade. But your discomfort with the facts doesn't make them any less factual.I am an Independent Financial AdviserYou should note that this site doesn't check my status as an Independent Financial Adviser, so you need to take my word for it. This signature is here as I follow MSE's Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
But your discomfort with the facts doesn't make them any less factual.
You haven't posted any 'facts'.
If you want to post 'facts' get hold of his bills and post details on this thread and we will show you where the mistake has been made.
However you clearly won't do this because it will demonstrate that he wasn't paying £2,482, or a mistake has been made and your 'scribbled notes' cannot point to that mistake.
If you posted that some client was paying, say, £6,000 a year and you got him a UW tariff for £1,000 it would not be a fact - anymore than your tale of the SP poster paying £2,482 is fact.
You should learn that 'Repeated assertion ain't proof'.
Perfect chance to prove us wrong - post details of your estatic customer's bills. Bet you won't!0 -
Just because you don't agree with them, doesn't make them less factual.You haven't posted any 'facts'.
To what end? You will simply tell me that I am making them up/lying/"mistaken", etc.If you want to post 'facts' get hold of his bills and post details on this thread and we will show you where the mistake has been made.
I have no intention of doing it however stating that "I clearly won't" in an attempt to win the point is pointless and pathetic. No, I won't, because there is nothing more than I can say that you won't attack in some other way.However you clearly won't do this because it will demonstrate that he wasn't paying £2,482
Ok.If you posted that some client was paying, say, £6,000 a year and you got him a UW tariff for £1,000 it would not be a fact - anymore than your tale of the SP poster paying £2,482 is fact.
Neither is posting something from a website proof of someone's payments in a specific situation.You should learn that 'Repeated assertion ain't proof'.
Again, I have posted sufficient detail of his bills already, and your "Bet you won't" comment is designed to make you look like you're winning the argument when I refuse. What am I supposed to say to the guy? "Hey, you know those great services and savings? Well, there's some guys on an internet forum calling me a liar, so can I have your bills back again so that I can post some more information from them in order for them to say that I'm lying again?" You're funny.Perfect chance to prove us wrong - post details of your estatic customer's bills. Bet you won't!I am an Independent Financial AdviserYou should note that this site doesn't check my status as an Independent Financial Adviser, so you need to take my word for it. This signature is here as I follow MSE's Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
To what end? You will simply tell me that I am making them up/lying/"mistaken", etc.
Again, I have posted sufficient detail of his bills already,.
You have posted no 'detail'
To what end?
1. It will show what tariff he was on.
2. The price per kWh(and discounts if any) can easily be checked to see if they were correct.
It will conclusively prove that there has been a mistake.
Why not post them?
I think you, and all of us, know the reason.0
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