Utility Warehouse (Telecom Plus) Discussion

Cardew

uptomyeyeballs wrote: »

Ah, you now start answering questions for Quentin when he has dug himself into a hole. I want Quentin to explain how he has access to a (private) UW forum when he claims to have no connection, if you don't mind, in his own words.

Have you never managed to access 'private' forums?

A couple of years ago it was probably possible for anyone to say they were a UW distributor and thus join without checks.

Did it not occur to you that a 'retired' UW distributor might have given Quentin his user name and password? There are surely enough disgruntled ex UW salesmen.

Could it be this man?

http://www.s128722428.!!!!!!!!!!!!!!!!!!!/ Sorry link blocked - Google Utility warehouse Scam

Perhaps he is Quentin?

Quentin

uptomyeyeballs wrote: »

You contradict yourself in the same post. if you have no connection, why do you visit UW distributor only forums, and how do you have access to them?

You seem upset that their underhand/misleading/deceitful methods have been exposed?

And dunno why you now on a high horse about the exposures - when as already mentioned, it was you who introduced the topic today!

Originally Posted by uptomyeyeballs
Just wondering if Quentin still visits UW distributor's websites :-)

DirtyDick

Just wondering, all you UW people, as this is the UW thread ... before moving supplier in my new place I had to give UW, the extant supplier, a £100 deposit as I didn't want to establish a DD for such a short period (c. 6 weeks).

I assume it is UW policy to automatically refund this once they've recieved my final bill (which they should have), or will I have to ask them for this?

HappyMJ

DirtyDick wrote: »

Just wondering, all you UW people, as this is the UW thread ... before moving supplier in my new place I had to give UW, the extant supplier, a £100 deposit as I didn't want to establish a DD for such a short period (c. 6 weeks).

I assume it is UW policy to automatically refund this once they've recieved my final bill (which they should have), or will I have to ask them for this?

Why give them a £100 deposit at all? What would they have done if you did not give them a £100 deposit? Anyway, you will have to chase them for it.

Meeper

What did they tell you the £100 deposit was for? Were you moving from a pre-pay meter to a regular one? Why would you assume that this would be refunded? When you were on the phone with them, why didn't you ask?

keggs

Meeper wrote: »

What did they tell you the £100 deposit was for? Were you moving from a pre-pay meter to a regular one? Why would you assume that this would be refunded? When you were on the phone with them, why didn't you ask?

I am also confused over this. The comment wasn't clear enough. He doesn't say whether he was moving into rented accommodation or living in rented accommodation or if the £100 was because he didn't want to pay by DD. If the latter, I think UW are quite at liberty to ask for some form of deposit. THey company had a number of bad payers a while back which could have caused massive problem. It has to be remembered that UW is still a very small company compared to say BT or BG.

As someone who also runs another business than just UW, there is one golden rule I have learned and that is - you don't give credit.

Mike_by_the_Sea

DirtyDick wrote: »

Just wondering, all you UW people, as this is the UW thread ... before moving supplier in my new place I had to give UW, the extant supplier, a £100 deposit as I didn't want to establish a DD for such a short period (c. 6 weeks).

I assume it is UW policy to automatically refund this once they've recieved my final bill (which they should have), or will I have to ask them for this?

Hi Dirty !!!!!!

It is a good idea to get in touch with them and confirm that they have calculated your "final" bill and find out how much they owe you and the method of repayment.

Mike

PS I am a UW ID

DirtyDick

Mike_by_the_Sea wrote: »

Hi Dirty !!!!!!

It is a good idea to get in touch with them and confirm that they have calculated your "final" bill and find out how much they owe you and the method of repayment.

Mike

PS I am a UW ID

Thanks very much, Mike. I've already settled the final bill by cheque last week, so I am due to have entirety refunded.

DirtyDick

Meeper wrote: »

What did they tell you the £100 deposit was for? Were you moving from a pre-pay meter to a regular one? Why would you assume that this would be refunded? When you were on the phone with them, why didn't you ask?

Hi,

When I moved into latest house (renting) they were the current supplier to the property and as I was already switching over and didn't want to establish a DD for the month or so (which was offered), I instead paid a £100 deposit over the phone by cc for the credit meter, which I was told would be refunded. I've since paid them the usage bills by cheque, so the deposit was just surety. I only asked here as to whether it was standard for them to just reimburse automatically and the time frame, or whether they usually required prompting.

DirtyDick

keggs wrote: »

I am also confused over this. The comment wasn't clear enough. He doesn't say whether he was moving into rented accommodation or living in rented accommodation or if the £100 was because he didn't want to pay by DD. If the latter, I think UW are quite at liberty to ask for some form of deposit. THey company had a number of bad payers a while back which could have caused massive problem. It has to be remembered that UW is still a very small company compared to say BT or BG.

As someone who also runs another business than just UW, there is one golden rule I have learned and that is - you don't give credit.

That's pretty much it. It was either pay the deposit, establish a DD, or they'd fit a ppm for gas if they didn't hear back.