Utility Warehouse (Telecom Plus) Discussion

MillicentBystander

Quentin wrote: »

No. That's not true.

Where have I posted that I think UW customers are "fools"?

I have used the term "busy fool" (correctly) when answering claims from the reps that UW energy is actually cheap if we would only look at the whole picture, and take into account the "savings" to be gained by buying and using the risky UW card to reduce the bill.

What a WUM.

Cardew

janninew wrote: »

Just been thinking about what Cardew said and it got me wondering.

When I was a UW gas and Elec customer I was paying roughly £5.00 per month more to UW than the next cheapest tariff (low user). If I came on here and said I was thinking of moving to EDF to save my £5.00 per month would it get recommended. Reading other posters comments on EDF, the total lack of customer service, the inability to contact anybody, the crazy direct debits, the lack of bills etc.. Would it really be worth the hassle for £5.00 per month or would I still be seen as a 'fool' just for being with UW and paying a little extra, but knowing I could contact them, get monthly accurate bills and not have to worry about getting in debit or them taking huge direct debits without warning me?

Seems to me at the moment that the 'fools' are changing to EDF without researching more than the price. I suppose if the bottom line is cost and of you don't care about customer service or any service in the case of some poor people switch to EDF!

Just to add I've not had any problems (touch wood) with EDF but after reading threads on here, many people regret switching to them.

Not certain what you mean by 'next cheapest tariff'??

I thought your savings for moving to EDF were higher than £5 a month - so I looked in the old thread and you stated the figure was £126 pa - and that was over 3 years ago.

Also that was based on your previous year's consumption when you were working and thus low. As you were expecting(or had just had baby?) and would be at home with the baby, you envisaged that your consumption would increase, and hence savings would be even more by switching from UW.

I don't think EDF customers were having the problems 3 years ago that they apparently are now experiencing.

MillicentBystander

LOL. Cardew=obsessed much? :eek: Anyway, should we really be taking investment advice from someone who actually admits to having a share portfolio including lots of bank shares (bought before the Credit Crisis :eek:). And should we be taking gas and electricity advice from someone who refuses to divulge neither the tariff he is on or, indeed, the company he is signed up to :rotfl:. And should we be taking money saving advice from someone who uses BT for his phone/broadband (hmm...they're the cheapest on the market. NOT), shops at Waitrose and uses no cash back card? Obviously we don't know who he chooses for his mobile needs because telling us that would lead to him having to acknowledge the existence of UWs sim only deals which are guaranteed to be the cheapest in the UK and he clearly has no intention of going there

keggs

ClaireMB wrote: »

Yes, I've been there too in the past.

My experience so far with UW Customer Services has been excellent. In fact I spent about 45 mins on the line to the techie guys on Monday when I couldn't understand how to program my new HTC to get the data working. I felt so sorry for the guy having to take me through step by step, screen by screen to get the correct details in my phone! He was so patient and I kept entering things wrong and then forgot to save the settings, so he had to do it all again! Such a star he was, bless him.

Me too. I had a problem with my land line last week. Had a crossed line with a BT customer on the exchange. UW's before and after care were excellent. The only thing I was frustrated at was having to wait a couple of minutes to get through. Normally it's 15 seconds.:rotfl:

Cardew

New readers; Guess who are the UW salesmen in the past few posts.

Clue! Quentin isn't!

HappyMJ

http://forums.moneysavingexpert.com/showpost.php?p=48036703&postcount=11

Now this has really got me annoyed.....

haysof wrote:

Hi there,

I agree with just about everything that has been said here.
1, switch everything off and see if the meter is still moving, that was a top tip.

2, If you haven't changed supplier in more than 2 years, the price generally goes up.

3, Which tarif are you on. I.e If you on Economy 7 ie. low rate at night, even if you have storage heaters, that may be making the heat through the day. You could be paying 3 times the amount you need to if that is the case.( I know someone who was paying 27.6P Per K/W, I help them get down to change supplier and tarif , now they are paying only12p Per K/w)

4, Do you know how much you are actually paying for your gas and electric?? It is a legal requirement to have it on your bill and a your annual usage. If you are paying anything above 4.5 Per K/W for your gas. General Domestic or Standard 12-15p Per K/W (It depends on your usage and any standard charges) or Economy 7(again depending on type of user and standing charge ) absolutely no more then18pPer K/W.

If you would like an independent free quote, drop me an email,

I am an independent distributor for the Utility warehouse, I am ofcom and ofgem regulated. I guarantee I can lower your house hold bills.

The above is only meant as some friendly advise, however if you would like an alternative to the big 6 rip off. Have a look at my web site.
It might not be for everyone but it could half your bills.

This was posted in a thread about a family using £240 on gas and electricity per month on prepayment meters. The comparison website says it would increase the OP's bills to £375 per month if they switched to UW.

There is something wrong with the figures but it isn't going to help switching to UW at those potential usage levels.

Can the usual people please click the link then click SPAM....thanks....

HappyMJ

uptomyeyeballs wrote: »

Are you going to delete the quote of that post as well from this thread once the original is zapped?

Can do.... but I have deleted links to emails and websites so don't see why it can't stay here as a reflection as to what lengths UW distributors go to to gain custom. As you can see they claim to be personally ofcom and ofgem regulated. Really? and then they go on to guarantee to lower the bills of someone on a very good rate anyway who has compared already to find it would cost her an extra £447.16 per year by switching to the cheapest rate on the market. How can UW possibly ever guarantee to beat that? I can't even imagine anyone has a tariff that can beat that.

keggs

uptomyeyeballs wrote: »

Copying Spam as an example just leaves us with even more Spam!

I agree. The UW distributor should know better. He or she isn't personally Ofgem regulated - the company is.

MillicentBystander

Cardew wrote: »

New readers; Guess who are the UW salesmen in the past few posts.

Clue! Quentin isn't!

:rotfl::rotfl:

Ypaymore

HappyMJ wrote: »

Can do.... but I have deleted links to emails and websites so don't see why it can't stay here as a reflection as to what lengths UW distributors go to to gain custom. As you can see they claim to be personally ofcom and ofgem regulated. Really? and then they go on to guarantee to lower the bills of someone on a very good rate anyway who has compared already to find it would cost her an extra £447.16 per year by switching to the cheapest rate on the market. How can UW possibly ever guarantee to beat that? I can't even imagine anyone has a tariff that can beat that.

He is also touting for recruits here
https://forums.moneysavingexpert.com/discussion/3575347=