Who are TMTI and why are they taking money from me?

Guys_Dad

mobilejunkie wrote: »

There is no "opt out". If you buy the contract you accept the contract; you then have to cancel the freebies afterwards - but they are very clearly shown when you accept an on-line deal at CPW. They rely (successfully, it seems) on people not bothering to read the (fairly limited) information provided at the point of sale.

You misread my point.

What I indicated was that you are landed with an agreement for insurance and gadget line when you take out a contract and then you have to opt out of the agreement during the free period to avoid 6 months' charges hitting you, rather than them offering the free month if you opt in to take up this "wonderful offer".

mobilejunkie

Opt out may suggest you have an "option" when you buy; you don't. You have to opt in and then cancel after the event - hence the endless line of people on here who come up to complain about the same thing.

Guys_Dad

mobilejunkie wrote: »

Opt out may suggest you have an "option" when you buy; you don't. You have to opt in and then cancel after the event - hence the endless line of people on here who come up to complain about the same thing.

Certainly would not want to create that impression.

There is currently a discussion in another field relating to organ donation, where currently the UK has an "opt in" system, where you make a positive decision to donate your organs and, if you don't, there is no presumption that you wanted to donate them.

In some countries, and it is being suggested for the UK, that you are deemed to want to participate unless you take positive action to "opt out".

I was making the point that the system in use with many of the on-line vendors requires you to take positive action to cancel - or opt out - of the chargeable "service", whereas it would be more honourable business practice for customers to make positive action to choose to subscribe, or, at least, give people an opportunity to tick a box to say "No, I don't want this".

Even Ryan Air give you the option to turn down their insurance!

Apart from that, I am in agreement with you that people should read the screen properly and know what they are signing up for.

pink_princess

I found a payment to these con artists last week on my account. It turns out a £7 mobile bought from CPW triggered this payment.
I finally got a day off work today to sort it all out.

I rang TMTI to ask for a refund and they refused, the contract is in the name of my DD who was only 14 years old in 2009 when the mobile was purchased! I spoke to somebody very unhelpful called Gemma. I asked for the £18.32 to be paid back, she said no.
I then rang Barclays who were great and have refunded not just that payment but a first payment over 6 months ago that I had not noticed at the time. Well done Barclays, Gemma should have refunded the one payment

I am also in the process of reporting them.

mobilejunkie

Good luck with that. They haven't done anything (technically or legally) wrong.

big_gaz_2

carphone warehouse phone purchased feb 2010.
tmti took 18.32 every 6 months till i noticed march 2013
claimed refund today and told would get money back in 24hrs (possibly 2 hours)

the bank said they can chase me for it - bring it on !

big gaz

mobilejunkie

You'd lose.

neilandeRSon

Hi there. I know this is an old thread now but I've just found out I've been stung with this tmtitechover thing as well. The bank has cancelled the direct debit for me but what I want to know is there any way I can recover what I've paid for this service I did not ask for? I specifically told phones4u that I had house insurance and insurance through my bank acc for my mobile phone.

Cheers

Neil..

tapyeno

My 17 year old daughter purchased a phone from Mobiles.co.uk. and attached on the order was "PLUS VIP Gadget Helpline FREE for one month (£3.99 a month thereafter, billed 6-monthly in advance & can be cancelled at anytime) The button beside this on the site revealed a page which was 'Unavailable.' No info sent as to how to cancel this helpline.
I noted on my bank statement a payment of £23.94 to some firm called TMTICHELP which we managed to work out was related to my daughter's phone. On phoning Mobile.co.uk (cheap number to phone: 01509 618770), customer services, I was told I could cancel the helpline, but would not get my payment back. After a long debate on the phone lasting 11 minutes,I was eventually given the phone number of TMTITCHELP, 08444772995 (I found a cheaper number to dial - 01373839990).
I phoned them, explained the problem, and was told immediately that they would cancel the Helpline, and re-imburse me the money I had paid.
I found Mobiles.co.uk anything but helpful. It is wrong to add something to an order which a customer does not request, and put the onus on the customer to cancel this add - on!

duffybear

I have had a payment of £18.32 taken by TMTI on 24 October. Rather confused as I haven't had a phone with dial a phone for years. The last contract I had was a 24 month one in 2010 so how the hell can they warrant taken a payment from me now??? Great, a day on the phone to idiots awaits me...