Natural Baby Products and Clothes 70% Off - Spirit of Nature

floart

i agree though, i have had money taken too and not yet seen my goods, but given the situation i would suspect that as they are winding down the business and at the same time having to handle a large number of orders, probably more than they have ever had in one weekend, the combination of the 2 would be likely to cause slower dispatch than expected, and so i am hoping that everything will turn up soon, but am not that worried yet... come mid next week if we're all still without our stuff, then it will be time to start getting annoyed, but not yet.

karen1234_2

I ordered loads on Firday evening and have received only a few items so they must have sold out incredibly quickly or are not processing in order. I had 2 seperate packages and in the second there were only 2 things and both were wrong. No idea whether to bother sending them back or not as I'm not convinced I'll get my money back. I have no use for either so would have to sell on or give away.

waddy80

I've recieved a package this morning (after getting a second despatch email on saturday). All items are there although one thing I ordered in black has come in navy. I've emailed them asking to replace, I already have £3.05 'credit' on my account, don't really want any more!

waddy80

Just looked at the website, and come up with this:

100% satisfaction – or your money back guarantee!
It is our aim to deliver 100% customer satisfaction. Our team is dedicated to providing you with the friendly, helpful and professional service you deserve. Our no-quibble money-back guarantee means that if you do not like an item you have ordered from us you can return the item to us (unworn/unwashed/unused) within 14 days of delivery for a full refund.

Returns Policy Returns cannot be accepted as this a warehouse clearance sale.

Guarantee We guarantee your satisfaction. If you are not 100% satisfied with a product you can return it to us (please see our returns policy).

The website (same page) contradicts it's self!

waddy80

Got a very prompt e-mail reply, and they are sending a replacement in the post. No mention of having to send the wrong one back.

floart

just got this email.... have been phone to bank now to find out what to do now, but it's awfully confusing as the figure they give me doesn't match up with either what i have ordered,actually received, what i've spent, nor what they've charged me, so i am totally perplexed ... also even more confusing is that my order arrived just now and one of the items is the wrong one, but is much better than the item i did order, so now i don't even know if it's maye they have charged more for that. anyone else get this email???


"
Hello,

Thank you for your message.

Our management has made the decision that ,sadly, our Company will be closing down at the end of this month.

We will not be getting any further stock in.

All requests for refunds are being considered at that time.

In the meantime, your account is in credit to the value of £##.##
Our website gives details of our closing down sale.

Please let us know if there are any goods you would like in lieu of a refund.

Alternatively, if you paid by credit card, you may wish to pursue a refund form via your card company.

Please accept our sincere apologies for the inconvenience caused by this difficult situation.



Kind Regards,



Spirit Of Nature Ltd"

galadrielfay

Sorry to hear about that, thats awful. Just to let others know - I ordered the potette travel potty and the liners and received them today. Mine was just a small order. Am so glad I didn't order anything else after reading the above. Items are perfect so I am pleased. Thanks OP I did press the thanks button

Siemo

I had a dispatch email last Weds but still no delivery, and keeping an eye on this thread has worried me, especially when the final line of the dispatch email says "amount will be credited with your next delivery/order (or if you prefer a refund please email or ring us)" - I had a few items OOS so assumed they were keeping the extra money. However, had an almost immediate response to my email today stating that outstanding orders are being sent out today and my card has only been charged with the items i will be receiving. (will check tonight, can't remember the online banking password!) Let's just hope they're telling the truth and we'll all be getting our stuff in the next couple of days...

floart

i am hoping it is just an admin mix up, i am still outstanding items valuing the amount in credit, and have just had an email to say they will be sending them tomorrow, so fingers crossed that will be the end of it... the bank has said if they don't come through, they can open a dispute and they will put all charges on hold if required, so am not too worried now as i am sure it will get sorted out one way or another, and i did get a bargain baby carrier and sunshade, so am still pleased with that

waddy80

For anyone requesting a refund via the bank, you should be able to dispute the debit / credit card transaction. You will need proof that you have requested the refund and not recieved the items. (keep all your e-mails etc)

I know this as I work for a high street bank!