Laptop soooooooo slow, getting error messages etc & not sure what to do?

Donnie

I have sent you a link to a Toshiba OEM version of XP Pro. Download and save it to your Desktop.

Little_Miss_Uni-Debt

Hi all,

I know I'm a little late to the party but have read back through the thread. So we are dealing with a super slow laptop that has unresponsive scripts, crashing processes/programs etc?

Just a thought have you tried starting it up in safe mode, seeing if it is any quicker or if you still get the same issues?

Then compare the processes that start up when you boot up normally.

Also remove unused tools that reside in the system tray and that load at start-up.

Doesn't sound like it's a virus to me just a rogue process sapping your CPU cycles!

sunni

Donnie have just replied to you. Thankfully the laptop's running alot quicker now :T

Not really sure how I remove unused tools that reside in the system tray and that load at start-up or maybe I've just done that by removing the previous things in HJT?

Here's a new HJT

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:40:54, on 07/05/10
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.21228)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
C:\Program Files\O2\bin\sprtcmd.exe
C:\Program Files\Belkin\F5D9050\Belkinwcui.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\O2\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\user\Desktop\FirefoxPortable.exe
C:\Documents and Settings\user\Desktop\FirefoxPortable\App\firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.uku.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.uku.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TosHKCW.exe] "C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe"
O4 - HKLM\..\Run: [O2] "C:\Program Files\O2\bin\sprtcmd.exe" /P O2
O4 - HKLM\..\Run: [F5D9050] C:\Program Files\Belkin\F5D9050\Belkinwcui.exe
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe

--
End of file - 4078 bytes

closed

Still have jqs, sprtsvc, http://www.uku.co.uk/ homepage etc, MDM.EXE, seaport, ctfmon.

what are the commit figures after a clean boot, and how much faster is it to boot etc?

you may not need bonjour running at startup. http://developer.apple.com/networking/bonjour/faq.html ? http://download.gizmoproject.com/jasmine/TurnOffBonjour.exe

Try cleanmem (post 2 link), and backup with disk imaging software when you are happy everything is working.

Donnie

Actually you don't have to do anything more, other than install Internet Explorer 8, stop the Bonjour Service and removing SeaPort, if you don't need it as I indicated earlier.

Download the XP Disc and drivers and ImgBurn on to a USB drive as instructed. Buy at least a couple of CDs and go along to a friend or Internet cafe with access to a CD writer. Let them know that you will need to burn an Image to Disc. Hopefully they'll have suitable software, such as Nero. If not, hopefully they will allow you to install ImgBurn. Follow the instructions to burn the .iso image to disc.

When completed, burn the drivers to the second disc as Data. Therein you will have recovery discs for your laptop for a pound or two.

rolo1_2

I have to say I have been following this thread with interest, and amazed at the fantastic and helpful response the OP has been given. A Pat on the back to you all :T

MSE Forums working at it's Best!!

sunni

Commit figures after reboot
Total 344016
Limit 1277860
Peak 561528

It's running so much faster now and only takes a few minutes to boot up. Will install IE8 now and get the CD's sorted :-) thanks guys for all your help, wish my brain was as technie minded :T you've saved me ££ from going to the PC doctor - really appreciate this :-)

Oh just noticed seaport is this there - how do I remove it from program files??

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 14:33:13, on 07/05/10
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.21228)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
C:\Program Files\O2\bin\sprtcmd.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Belkin\F5D9050\Belkinwcui.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\O2\bin\sprtsvc.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\WINDOWS\system32\svchost.exe
C:\Documents and Settings\user\Desktop\FirefoxPortable.exe
C:\Documents and Settings\user\Desktop\FirefoxPortable\App\firefox\firefox.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TosHKCW.exe] "C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe"
O4 - HKLM\..\Run: [O2] "C:\Program Files\O2\bin\sprtcmd.exe" /P O2
O4 - HKLM\..\Run: [F5D9050] C:\Program Files\Belkin\F5D9050\Belkinwcui.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe

--
End of file - 3900 bytes

closed

Still got ctfmon too, see link in post 2, trim a little further, install cleanmem, and get this Peak 561528 below 500000, and it will run even quicker. It should boot up in less than 60-90 seconds.

IE8 comes with some bloaty addons, that can be disabled.

sunni

Am I still meant to remove seaport from Program Files? How do I do that?
Sorry not sure what you mean closed by ctfmon - am I meant to remove something else? Any ideas how to get the Peak below 50000 welcome

closed

See post 2 and 55.

you can disable seaport with hjt/autoruns or disable the service in services.msc