HTC Desire Vodafone 500mb Fair Usage Policy

Allan87

CitySlicker wrote: »

Someone else who has received the £5 text has now been told they have to pay the outstanding amount on their contract if they wish to leave.

http://forum.vodafone.co.uk/topic/71647-mobile-internet-over-fup-limit-charges-are-coming/page__st__20

We have to remember that, although not an excuse for their behavior, VF are a corporate behemoth. Not everyone is going to be singing from the same hymn sheet as they do not all have the same information. If the eForum staff have sought clarification on the text message constituting a breaking of their own T&Cs and this has been confirmed then I am more inclined to believe that Sarah is simply following a separate escalation procedure that is unaware of this issue. Perhaps following the channel outlined by Tom on the eForum by sending in written notice should suffice - if not then we will just have to see what happens from there. I am not defending VF as I am more than peeved at how they've treated me with not only this issue but the Desire's Android 2.2 fiasco, however anyone who employs ~80,000 people is unfortunately not going to be able to have everyone up to date on every single issue at the same time - it will take a while.

4$£&*(£$&*(!

You are of course quite right, in a large organisation changes do have to filter through appropriately. I work for an organisation that is a fair bit larger than Vodafone, and if something happens which is a major change it is filtered with timed messages, so a directive will be steered at the top with an embargo on it, an instruction on who the message has to be disseminated to, and the timing it must happen by.

All Vodafone needed to do was make one group responsible for this change, collate responses, have this team send a message to all relevant heads of departments and state this applies as of x time and date. Job done. If an organisation the size I belong to can get this coordinated to even more people in a proper manner, why cannot Vodafone?

It particularly flies in their statement at http://forum.vodafone.co.uk/forum-53/announcement-137-updated-mobile-internet-charging/

Your customer services, eForum and employees are telling me different things. What is going on?

Thank you for bringing this to our attention. We will be working with our customer care teams to ensure that that the correct information is being given out by all our channels.

Now if the Director's office cannot get this right, there is some serious mismanagement going on here. I do take your point though, and suspect this may well be the case, come tomorrow I could have a grovelling email although you'll forgive me if I don't hold my breath.

Allan87

Any updates?

4$£&*(£$&*(!

Oh yes.

http://forum.vodafone.co.uk/topic/71647-mobile-internet-over-fup-limit-charges-are-coming/page__st__40__gopid__465818&#entry465818

The latest is anyone who signed up after November 2009 cannot cancel according to that link!

Allan87

lol they have some brass, let's hope George can clarify the November 2009 clause.

neonplanet40

THat November claus is rubbish guys don't let them put you off. I've read my contract and it mentiosn the 10% claus so they havent a leg to stand on. Im sending my letter today.

4$£&*(£$&*(!

I am thinking of a staged protest at Vodafone stores where we all turn up at an arranged time and date, refusing to leave until we get some answers. I've had some success with this in the past when another company was clearly in the wrong and it caused a fair bit of hassle.

Would anyone else be up for this?

Allan87

The web 2.0 approach worked for the Desire users over the firmware fiasco. Facebook is your best bet.

4$£&*(£$&*(!

Not on Facebook, but in my experience if a few people turn up at several stores across the nation (bearing in mind we have over 70,000 views to this thread), we may get results if we are a bit more forceful in this way.

Allan87

I like your determination, however arranging such a protest would seem futile. People are less inclined to bare the elements for a few hours of protest anymore for anything less than an oil spill or general strike. Lets just hope we get an update soon.