QS Supplies Feedback

rustyboy21

cheerful wrote: »

I originally intended to use QSsupplies as they are very cheap but was dissuaded from doing so by this thread on MSE, and other review sites. The next cheapest was AQVA but I also found many bad reviews similar to QSsupplies (read the AQVA returns policy before you buy from them - it is literally nonsense).

I finally bought my bath and bits from ryansdirect.co.uk. I was a bit wary as I had not heard of them before and they are reasonably cheap prices. I could find no reviews at all for them (apparently it's a new website), but I decided to try them and I am very happy with them. They were very helpful and knowledgable when I made enquiries. When I asked about the difference between two bath wastes they advised me to get the cheaper one because there was no real difference. The delivery driver was very helpful and told me to take my time unpacking the items to check everything was OK before I signed for it. Throughout they phoned and emailed me to keep me up to date with what was happening.

Of course this is just one person's experience but if, like me, you can't really afford to pay the prices that the big name companies charge I would certainly suggest having a look at Ryans.

Ryans are a Liverpool based company which has been going for a hell of a long time. The website is quite new, but the shops they have have been going since I was a youngster, They are what is known as a second line plumbers merchant. Never head any issues about them, if that helps anyone.

slape

I was within a whisker of ordering from QS Supplies when I saw this Thread. Thanks guys!
I subsequently ordered from Plumbtap.com who have been brilliant. Prices equivalent or less than QS for the items I was looking at. Excellent and timely communication, fast secure delivery. Overall a really excellent experience.

mr_magoo24

As the title says, after they had my money (over £800), they just tell lie after lie, and I have no bathroom. Their customer service attitude is just appalling, I only wish I read the reviews before placing the order.

formbyjules

Shocking customer service - had my delivery and they missed off a towel rail and valves I'd paid for. You cant speak to anyone. You cant speak to a manager. You have to email support and wait.
Just seems a joke. Who runs this company.

treebirch

QS Supplies are total pirates, avoid at all costs, charged extra for next day delivery and couldn't even deliver by the end of the week. AVOID at all cost or be prepared to be frustrated and disappointed. Not worth it.

bowboard

We ordered 2 taps which were shown to be 'in stock' on their web site. Credit card was debited immediately with full amount - more than £700. Delivery was said to be 5 - 7 days. After two weeks, rang and was told delivery by end of the month (4 weeks after order). Nothing received. Rang again, very rude staff, told we would get delivery direct from supplier within days - no manager to talk to. Cut a long story short, after more than 2 months, they finally confessed that the taps were no longer available and agreed to refund in full - which took another 10 days. In the meantime we had checked with the only supplier of the taps who confirmed that the range had been discontinued at the beginning of the year and that no stockist had placed an order for them since June.
Don't use them - they lie continuously simply to keep hold of your money.

Mr_Stooky

DO NOT USE THEM .....I've had nothing but trouble

RKH32

Phoned to double check they had it in, given the other reviews. Got an answer quickly and it was I stock, just as the web site said. Ordered on the phone and arrived three days later. Exactly what I wanted wihch was really pleased as it is out of production.

Kmd101

An item I received was broken when I unpacked it and trying to get this resolved has been harder than pulling teeth. They are rude, blocked my emails after telling me I couldn't correspond by telephone and the only way to get them to take notice was the continual threat of taking legal action against them. All I wanted was a replacement but they refused. If anyone does not know their consumer rights they will end up accepting the illegal actions this company. I wish I had read the reviews on this site before ordering. They need to be named and shamed.

convservation

From my experience.
I ordered a new well known make of sink from QS supplies. I then saw the reviews here and became very concerned.
I telephoned QS supplies for confirmation.
I was told delivery would be approx 3 days. Item arrived in 4 days.
So no need to have worried, in my case.

What is odd, is that on another well known review sight. There is not a bad review given to this company.