Sports Direct Bargains are a poor substitute for Customer Service

_Layla_

I'm aware this post is in the wrong place. But first and foremost I thought all you lovely MSE's deserve to know what you are dealing with when buying from sportsdirect.com

I recently bought from them a pair of Heely's. Said Heely's were then not in stock, so I ordered a replacement pair on next day delivery as a birthday gift for my daughter.

The Heely's arrived, without wheels! I emailed them 3 times with no response and today, my daughter's birthday, I finally managed to get hold of someone on the phone. (No mean feat, considering how closely they guard their telephone number)

The woman I spoke to was rude and unhelpful and basically told me they had no spare wheels so couldn't send them to me. I explained that it was her job to source the wheels from one of their stores and send them to me, and she disagreed. She suggested I might want to go to one of the stores myself, purchase the wheels, and then write to them for a refund.

Considering I have no means of getting to a store, hence buying online in the first place, I explained the problem with her so-called solution and was met with an "Oh well" response.

I requested to speak with her manager, who was conveniently away from the office on lunch, and gave her my phone number for him to call me back. She said to expect a call within 15 minutes and I told her that I highly doubt she will even pass my message on.

Lo and behold, as yet, no call has come back to me.

I am utterly furious that they feel the fact that they sell discount goods negates them from any responsibility towards their customers. I now have a very unhappy daughter, and am beyond upset at the indifference that has been shown to me.

You might want to reconsider before snapping up their Deal of the Day in future.

Layla

Kitty_Wren

Thanks, at least I know to stay away from them

HouseHuntr

If you're aware this post is in the wrong place, why post it here?

Perhaps it would be better in the Consumer Rights/Vent board where you'll get a better response.

The sale of their discount goods may negate them from responsibility as far as customer service goes, but it doesn't negate them from the law i.e the Sales of Goods Act and maybe even the Consumer Credit Act if you paid with a credit card or even the VISA Chargeback scheme if you paid with a VISA debit card.

French_Knickers

Many horror stories of poor customer services responses (tons of stuff particularly about Tesco) but don't you think your rant should wait till you've spoken to the organ grinder rather than the monkey? You might find the manager puts it all right for you without quibble (as he should do).

Good luck anyway.

mummys_little_helpers

In store is not any more helpful. I remember purchasing a pair of shoes for my daughter and the were too big so I took them back the next day for a smaller size but couldnt find the receipt asked if I could exchange them and was told no because I didnt have a receipt I explained that their tickets were plastered all over the shoes but they would still not accept them and said there was nothing they could do:mad:. So the shoes lie in the bottom of the wardrope until my daughter "fits" into them by which time they will be out of fashion (in her words):(

French_Knickers

mummys_little_helpers wrote: »

In store is not any more helpful. I remember purchasing a pair of shoes for my daughter and the were too big so I took them back the next day for a smaller size but couldnt find the receipt asked if I could exchange them and was told no because I didnt have a receipt I explained that their tickets were plastered all over the shoes but they would still not accept them and said there was nothing they could do:mad:. So the shoes lie in the bottom of the wardrope until my daughter "fits" into them by which time they will be out of fashion (in her words):(

Why is you losing the receipt somehow THEIR poor service??? Most stores these days won't take stuff back without receipts even if it is obvious that they were purchased there.

rsykes2000

mummys_little_helpers wrote: »

In store is not any more helpful. I remember purchasing a pair of shoes for my daughter and the were too big so I took them back the next day for a smaller size but couldnt find the receipt asked if I could exchange them and was told no because I didnt have a receipt I explained that their tickets were plastered all over the shoes but they would still not accept them and said there was nothing they could do:mad:. So the shoes lie in the bottom of the wardrope until my daughter "fits" into them by which time they will be out of fashion (in her words):(

You lost the receipt and this is somehow their fault ? As far as they know you could have peeled the stickers off other shoes and put them on the ones you want to return..

rsykes2000

_Layla_ wrote: »

I'm aware this post is in the wrong place. But first and foremost I thought all you lovely MSE's deserve to know what you are dealing with when buying from sportsdirect.com
Layla

This is why there's a vent board, grabbit isn't for this sort of thing.

_Layla_

I can see why people are reluctant to post here. I was simply sharing my story so as to ensure people were aware of the poor customer service prior to purchasing from sportsdirect.com.

FYI considering the manager failed to respond to the complaint, the phone call and the 3 emails I think I am well within my rights to be !!!!ed off.

HouseHuntr

mummys_little_helpers wrote: »

In store is not any more helpful. I remember purchasing a pair of shoes for my daughter and the were too big so I took them back the next day for a smaller size but couldnt find the receipt asked if I could exchange them and was told no because I didnt have a receipt I explained that their tickets were plastered all over the shoes but they would still not accept them and said there was nothing they could do:mad:. So the shoes lie in the bottom of the wardrope until my daughter "fits" into them by which time they will be out of fashion (in her words):(

As far as Customer service goes it cr*p, but as you didn't have a receipt they're under no obligation to exchange/refund without it or some other form of proof of purchase such as a bank/card statement.
The instore staff don't make the rules, they do as their told by the Head Office. They'd soon be sacked for not complying with the rules.

_Layla_

And furthermore. . . i wasn't just venting. I am aware people post grabbits here for sports direct so i was trying to help those who might buy said grabbits!!