Ebay email saying account below standard

cally6008

Looks like I'm not the only one to receive this email in past day or so.

Feedback - 492 at 100 %
Im on 4.8, 4.8, 4.8 and 4.6 for p+p

Seller dashboard looks like this ..

Past 3 months =

Item as described 4.57 5.88% (2)
Communication 4.57 5.88% (2)
Dispatch time 4.76 0.00% (0)
Postage and packaging charges 4.38 8.82% (3)

Past 12 months =

Item as described 4.80 1.64% (2)
Communication 4.74 1.64% (2)
Dispatch time 4.78 0.00% (0)
Postage and packaging charges 4.67 3.28% (4)

Status until your next evaluation on: 20 May, 2010
Your seller performance is below standard

I think the Item as described, Communication and two of the p+p charges was from the person who bought 2 fathers day cards from me and said that the photo made the cards look better than they actually were and sent me a message to which I didnt reply to within 12 hours (I'd got home from work ill so went to bed without checking emails or any computer stuff). She gave me 1 neutral and 1 positive.

Have had 4 npb since 1 feb of which 2 have paid and I got 2 FVF back.

Item as described = Always describe as accurate as I can

Communication = Never email to say posted but do mark items as dispatched. Posted 2 items last week, both of which went 1st although buyer paid for 2nd, one of which got 64p refund cos went LL and not packet, no feedback received from either buyer and no thanks for refund either.

Dispatch time = Always post within 2-3 days or next day if possible. Used to have 5 days on auction listing but dropped it down to 4 days now

Postage and packaging charges = Had listed with 1st n 2nd class listed this time but still only sold 3 items (out of 131) so going back to just 1st class and going to drop the packing charge down and see if that makes a difference

Did have auction/BIN on items but not one single taker. Did this last lot at 99p start and 3 takers with watchers on 7 items. Would it be worth it to start at 50p each or 75p each ? (selling books and dvds mainly)

clancy

I also recieved an email like this today, ive got 100% feedback and have a star rating, ive made 2 payments not recieved claims and both people paid and disputes closed so not sure what its all regarding really...

cally6008

i think its cos ebay doing "seller dashboard maintenance" at the moment and its flagging all people's accounts (see ebay announcement page)

soolin

The seller dashboard is very important, I have been worrying about the fact that it almost seems to be ignored and only feedback concentrated by a lot of us users. I know many regulars here are bored by me constantly urging people to watch their expanded dashboards.

You can call reports up and see where the real weakness is and even narrow it down to categories and countries and it might be worth a look.

steviebabes

I think the DSR's have a vital flaw. A competitor can buy a cheap item, leave a positive yet mark all the stars with a 1 or 2. I had just 1 low rating for P&P but last week I suddenly had 1 low rating for everything and 2 for P&P. I have had no disputes or negs/neutrals. I am now in the dodgy area for postage yet havn't put it up since the RM price rise.

RedSoleShoes

Hello. I have just joined and it is a relief to see I am not the only one to get this email from ebay. I have one neg that was actually a lie but otherwise over 400 positive. My lowest rating is 4.5 for P&P and that is because some people just balk at paying any P&P at all. Ebay is becoming a joke!

theonlywayisup

Sorry, but at 4.5 you really do need to look at your P&P. It is not how high/low P&P is, but the perception of your buyers re your P&P, get your head around that and you're laughing.

RedSoleShoes

theonlywayisup wrote: »

Sorry, but at 4.5 you really do need to look at your P&P. It is not how high/low P&P is, but the perception of your buyers re your P&P, get your head around that and you're laughing.

Honestly, I charge people the exact cost, or sometimes it has been less and I have lost out! I really don't know why I have this score.

soolin

I'm sorry but 4.5 would put me off buying from you unless you were the only seller of that item.

theonlywayisup

LilyDeTilly wrote: »

Honestly, I charge people the exact cost, or sometimes it has been less and I have lost out! I really don't know why I have this score.

Like I say, it is the buyers PERCEPTION. I charge £0 for P&P but build the cost into the price. I am 5 on postage. Makes no sense! I'm not suggesting you charge £0, but perhaps a flat rate of £1. Build the cost into the start price.

tinmachine

i also received an email today stating that my account was below standard due to my postage and packaging fees. I keep my postage and packaging fees to a minimal average £2.50 to £3.00. I cannot understand this as my daughter charges double and her account status is standard. i think something is wrong somewhere. I actually emailed ebay about it but they were not very helpful.