Dell system for £185 incl. VAT

gadj

I won't have a bad word said against Dell. Quality customer service

Dear Sir/Madam,

We are writing regarding your recent request for order on the UK Preferred Accounts Division web site. Due to a technical issue, our web store gave you an incorrect price for the specification that you requested. This error has been corrected, but we will be honouring your order at the price that the store quoted to you. However, because this order was placed on a special business part of our website you did not receive the order confirmation as you normally would when purchasing from our consumer (private customer) site. We also have had to re-work our order management processes to support consumer orders from the business site hence the delay. A Dell representative will be in touch with you over the next few days to finalize and confirm your order.

We apologize for any inconvenience this technical issue may have caused.

Kind Regards,

Dell Order Management Team

sablade

just got this...

woooo hooooo!

Dear Sir/Madam,

We are writing regarding your recent request for order on the UK Preferred Accounts Division web site. Due to a technical issue, our web store gave you an incorrect price for the specification that you requested. This error has been corrected, but we will be honouring your order at the price that the store quoted to you. However, because this order was placed on a special business part of our website you did not receive the order confirmation as you normally would when purchasing from our consumer (private customer) site. We also have had to re-work our order management processes to support consumer orders from the business site hence the delay. A Dell representative will be in touch with you over the next few days to finalize and confirm your order.

We apologize for any inconvenience this technical issue may have caused.

Kind Regards,

Dell Order Management Team

gadj

Copy cat

biglugs

I got one too - don't know if this was a response to my emails, or just being sent to everyone.
Don't care though - cue happy kid and two well chuffed mates!

mariauk

Hi

I got the same email this morning, Do you think they will phone us or contact us via email? I will have to turn the telly up to make it sound like my medium business is a busy one, lol.

nickydoc

also received the same email...lol

Searcher2

I think the note from Dell makes it implies they know that people who ordered are consumers rather than businesses. However, it doesn't explain why when contacting them they can't find many of the orders we placed.... including mine... and I have got a business and an existing customer number with them. Anyway - glad they are honouring at least.

nickydoc

oh i forgot.
can any1 please sent me a copy of the actual order/specification, as i cant find mine. i must have deleted it. it would help when they contact me with details etc.
pm and i will send you my email addy.
thanks in advance.

arushofblood

nickydoc wrote:

oh i forgot.
can any1 please sent me a copy of the actual order/specification, as i cant find mine. i must have deleted it. it would help when they contact me with details etc.
pm and i will send you my email addy.
thanks in advance.

*cough* Er, could I have a copy too please ? !

Many thanks

mariauk

arushofblood wrote:

*cough* Er, could I have a copy too please ? !

Many thanks

If both of pm your email. I will send it for you

Maria