FLIGHT DISRUPTIONS: Volcano ash from Iceland hits UK flight plans

Pelican_eats_pigeon

scottish_lassy wrote: »

I am stranded in Naples now as all my flights back to the UK tomorrow have been cancelled. BA have indicated that the next flight available (hopefully) will be Sunday. I have managed to book an extra 2 nights accommodation but would like to be clear of my rights before visiting the airport tomorrow. As I understand from previous posts we should be entitled to our accomm and food refunded - even though we had not yet booked in - am I right??

Thanks

Yes in practice you should be able to get this refunded - but strictly speaking you should have contacted BA and they should have arranged accommodation and food vouchers for you.

mum2one

I was due to fly to Cuba 2mor morning, at 9.50am, from Manchester I've had about half dozen calls from the travel agent, the last one was at 5.30pm, the airline had informed them that anyone flying before 10am, not to bother going to the airport.

So I haven't even packed, my guessing if they've got to get those there out, and also planes are grounded at various places. Sorry to sound a "glass half empty person", but trying not to get myself upset, I know its stupid, but I booked it 12months ago, its my last year of being 30something, I'm disabled on crutches, so booking a hol, feels like a milatry planned operation, and top it we (was taking dd to Tunisia for Easter and my bday), 2 days before we were due to fly she came down with chicken pox, we had to cancel that what, thats going through the insurance.

I was listening to the news this afternoon, and one of the reporters who was at a centre said it could be 48hours before the ban is lifted.

Think the next review is 2.30am,

Pelican_eats_pigeon

lemontree wrote: »

I booked by phone with Media Travel.
I checked in online and printed off Boarding Passes. Who should cover, Media Travel or Ryanair? I had no dealings with Ryanair but the request to check in came direct from Ryanair. Thank you.

Media Travel should be responsible under the Package Holiday Regulations but Ryanair still also have a duty to you under the EC regulations.

If the flight is cancelled I would speak to Media Travel in the first instance - under the regulations they are responsible for alternative flights to your original destination, an alternative holiday of the same or superior quality or a full refund.

totalzoomer

Pelican_eats_pigeon wrote: »

It's not actually an EC directive (sorry) but the Package Holiday Regulations 1992. They provide that the agent providing the package holiday is responsible for alternative flights to your original destination, an alternative holiday of the same or superior quality or a full refund.

The airline also has to comply with the EC Regulations even if you are a package holiday customer.

I see, but that is where my situation slightly differs. The Match Break I booked through Thomas Cook Sport, only included hotel and ticket to a sporting event. No flights were included in the deal.

I have since booked flights and spoken with the airline who will obviously refund or allow a rebooking but my issue lies with the majority of my money being placed in the hotel and ticket package - does this still come under the umbrella of a package holiday? and if so should i be due a full refund\compensation?

Afterall, to play devils advocate, the grounding of flights (which hasnt yet happened in Spain) does in no way impact the hotel or sporting event in my case. Should my inability to travel to the destination allow me to any kind of refund of my money?

silvercar

My son was going to barcelona from stansted on sunday, he has now decided not to travel. The flights were only cheap deals, I think £30 return including taxes. Would he be entitled to a full refund or would easyjet impose admin charges?

Also the flights are getting full as people rearrange their travel plans. (the outward flight is now shown at £157 + taxes) Is there a way he could sell his ticket? Or is there a way at least he could notify easyjet that he has decided now not to travel - just thinking of people desperate to rebook and he is holding a seat he doesn't want.

Pelican_eats_pigeon

harbordm wrote: »

Hi Everyone!

I hope someone can help with some advise... I'm due to be flying out to the Maldives on Sunday and I wanted to clear a few things up. Firstly, I booked it through purpleholidays but they claim they're only acting as agents and Cosmos is my supplier - do I take up any issues with Cosmos or does the liability lie with purpleholidays?

Secondly, Cosmos claim that if the delay is greater than 12 hours I can claim a full refund for my holiday. Is 12 hours correct or is the 5 hour clause which applies to flights the real truth? I've looked through various websites but it's difficult to find anywhere that details your rights in case of delay when on a package holiday.

Thanks for any help!

Matt

Is this a package holiday? If so, the Operator is responsible, I presume that is Cosmos.

The rules for the airlines to do with flight delays and those for package holiday operators are not related but do both apply. The Operator is responsible for making sure you get to where you need to be for the rest of the holiday to take place. I'm not sure how much delay there can be before the whole holiday is deemed to have been cancelled. However, they are in any event responsible for alternative flights to your original destination, an alternative holiday of the same or superior quality or a full refund.

mum2one wrote: »

Its 12 hours delay for cancellation of a flight, the 5 hr rule is to do with food and drink,

from memory (I may be wrong), theres 3 levels of time limits, drinks limit think is 2 hr delay, 5 hr delay is food and drink, 8hrs delay, food drink and bed, and 12 hours is a cancellation.

I believe you are thinking of the EC Regulation to do with the airlines which is unrelated. The airline must provide refreshments after 2 hour delay in proportion with the length of delay. After 5 hours the customer has the right to cancel. If the delay is overnight hotel must be provided.

harbordm, if this is indeed a package holiday I would contact Cosmos as soon as you find out whether your flight is cancelled/delayed to see what they propose to do to get you to where you need to be.

The airline still however has a duty of care to you under these EC Regulations until your situation is resolved in whatever way Cosmos chooses.

mum2one

Pelican_eats_pigeon wrote: »

Is this a package holiday? If so, the Operator is responsible, I presume that is Cosmos.

The rules for the airlines to do with flight delays and those for package holiday operators are not related but do both apply. The Operator is responsible for making sure you get to where you need to be for the rest of the holiday to take place. I'm not sure how much delay there can be before the whole holiday is deemed to have been cancelled. However, they are they are responsible for alternative flights to your original destination, an alternative holiday of the same or superior quality or a full refund.



I believe you are thinking of the EC Regulation to do with the airlines which is unrelated. The airline must provide refreshments after 2 hour delay in proportion with the length of delay. After 5 hours the customer has the right to cancel. If the delay is overnight hotel must be provided.

harbordm, if this is indeed a package holiday I would contact Cosmos as soon as you find out whether your flight is cancelled/delayed to see what they propose to do to get you to where you need to be.

The airline still however has a duty of care to you under these EC Regulations until your situation is resolved in whatever way Cosmos chooses.

Ur an absolute star, as the hrs rang a bell, but wasn't sure where.

Sorry to be a pain is it def after 5 hrs that as a customer I can cancel, the travel agent says 12,
Thank you in advance xx

Pelican_eats_pigeon

totalzoomer wrote: »

I see, but that is where my situation slightly differs. The Match Break I booked through Thomas Cook Sport, only included hotel and ticket to a sporting event. No flights were included in the deal.

I have since booked flights and spoken with the airline who will obviously refund or allow a rebooking but my issue lies with the majority of my money being placed in the hotel and ticket package - does this still come under the umbrella of a package holiday? and if so should i be due a full refund\compensation?

Afterall, to play devils advocate, the grounding of flights (which hasnt yet happened in Spain) does in no way impact the hotel or sporting event in my case. Should my inability to travel to the destination allow me to any kind of refund of my money?

Sorry, I misread your first post! I don't think you can get a refund of the Match Break under those circumstances, unfortunately...

I was looking at the possibility of claiming the loss suffered from the Airline under the Montreal Convention but article 19 would appear to rule out liability in this case.

Pelican_eats_pigeon

mum2one wrote: »

Ur an absolute star, as the hrs rang a bell, but wasn't sure where.

Sorry to be a pain is it def after 5 hrs that as a customer I can cancel, the travel agent says 12,
Thank you in advance xx

5 Hours delay if you are a customer of an airline and your flight is not part of a package holiday.

If your flight has been cancelled outright you are of course entitled to a full refund from the airline. Again, if it was a package holiday you would have to speak to the operator instead as they may want to rebook you on a different flight if there is one...

Pelican_eats_pigeon

silvercar wrote: »

My son was going to barcelona from stansted on sunday, he has now decided not to travel. The flights were only cheap deals, I think £30 return including taxes. Would he be entitled to a full refund or would easyjet impose admin charges?

Also the flights are getting full as people rearrange their travel plans. (the outward flight is now shown at £157 + taxes) Is there a way he could sell his ticket? Or is there a way at least he could notify easyjet that he has decided now not to travel - just thinking of people desperate to rebook and he is holding a seat he doesn't want.

He won't get a refund if he simply chooses not to travel.

He also won't be able to sell the ticket profitably. When you change the name on a ticket easyjet charges the difference between the price when originally booked and the price when name is changed.