FLIGHT DISRUPTIONS: Volcano ash from Iceland hits UK flight plans

doelani

weanie wrote: »

Thia ia the position my son found himself in yesterday and npw he is in a hotel in Barcelona which Easyjet have put him in whilst waiting for a re-booked flight to UK next week. Only breakfasts are paid for him but perhaps Easyjet will provide more if you push it.
good luck

blue_haddock wrote: »

if she goes to the airport and tries to check in then she can speak to easyjet and get them to sort out a hotel until they can get her back to the uk.

thanks for replies, they are heading to airport to try and get rebooked.

viktory

dollydoodah wrote: »

It's just been updated - it's now 1am Sunday.

And will probably be extended beyond that....

Thankfully, my parents are making their way back from Dublin via ferry. We knew this could run and run so booked early.

kindofaverage

EASYJET - hi - we are in egypt with easyjet. arrived at the airport, no easyjet reps only handling agents. They were not putting anyone up in hotels like the thomas cook people were. Had to find own accomodation, taxi etc and tried to rebook but can't as no availability for the next 2 weeks with easyjet.

kindofaverage

blue_haddock wrote: »

if she goes to the airport and tries to check in then she can speak to easyjet and get them to sort out a hotel until they can get her back to the uk.

Hate to disagree but we had no easyjet reps at all. thomas cook people were very well looked after and hotels arranged.
When you are in a foreign country you need all the customer care going from a company!!!

Hugh_Jass

Hi - has anyone tried to claim a refund on their flight and been charged an admin fee? My brother's Hong Kong Cathay Pacific flight was cancelled today and the next available trip was on 28th but this is useless, as he was going to a funeral on 22nd. Cathay quoted a £200 admin fee!!! And they could only offer a deferred flight to 30th - so he can't take an option of going to Hong Kong later on in the year!

money_saving_diva

Cityboy wrote: »

I have posted the information below in a separate thread called Care and assistance for airline passengers but thought it useful to reproduce here.

As there has been much misinformation or no information from some airlines (and some of the media reports) during the current air traffic control closure of European airspace, I thought it useful to give passengers information on the care and assistance they are due by airlines.

If the airline doesn't volunteer this 'care' then passengers should make their own arrangements and keep all receipts as without these their claims will not be paid. Claims should be submittted to the airline using recorded delivery/signed for post with copies only of your receipts on your return home.

The regulations apply to all EU airlines and to all non-EU airlines departing from the EU. It does not apply to non-EU airlines flying to the EU.

Essentially, the airline should pay for or reimburse the following under Article 9 of the regulation:


Meals in relation to the time up to the new departure;
Accommodation where an overnight stay or stays of more than one night are involved;
Transfers to/from airport
2 telephone calls/emails/faxes

The airline should also offer the passenger the choice of refund or re-route of the flight under Article 8. There should be no additional cost of the re-route to the passenger.

Airlines have no choice but to offer this care and assistance or pay receipted claims for such. There are no circumstances under which airlines cannot be liable for these receipted expenses. References to acts of God or extraordinary circumstances or outside of the airline's control do not apply to the 'care' element under Article 9, whatever the airline may say or do to the contrary.

Full regulation EC 261/2004 here: http://eur-lex.europa.eu/LexUriServ/...4R0261:EN:HTML

Trust this helps put stranded passengers more at ease and is a useful guide.

Thaks for this. Is this just for european companies? My mother and father in law are stuck in south korea. They are on their way back from Oz. They had left Korea on thurs - got 6 hours into flight and it was turned around and headed back to Korea. The airline (Asiana) put them in a hotel one night but they have had to pay for hotels since and keep in contact with the airport. They are having to put it all on credit cards. I am not sure what their insurance co is going to cover them for as when we heard from them yesterday they hadn't been able to get through to them. They will have thought to keep receipts for the hotels but should they also be keeping meal reciepts etc then?

weanie

Both Cityboy and Pelican-Eats-pigeon have been enormously helpful on this site [as have others concerning the disruptions] Thanks to all who post useful advice

My son is stranded in Barcelona with only limited and probably now unsuitable clothing and diminishing funds. The way Easyjet have dealt with this situation has been to attempt some help in the first instance and told him he was re-booked for nest week [but failed to give him a booking reference!] They are now overwhelmed and applying a head in the sand approach - meanwhile there is rumour and counter rumour amongst desperate and stranded passengers.

Do you think there might be any chance of Easyjet and otheres providing a contingency plan of coach transport from European cities?

Valindia_2

My son and his girlfriend are stranded in Barcelona. Easyjet provided them with a hotel last night outside Barcelona, they are booked on a flight back on sunday night but they have made them make their own way to the airport today to go and see customer services. Surely they should just have left them at the hotel?
Wouldn't it be cheaper for Easyjet to bus everyone up to the french coast rather than putting them up every night?
We tried getting them on a train out of Barcelona to Paris but there appears to be a french strike and the Spanish train operators weren't very helpful.
Anybody else had any luck with the trains?
Thanks
Val

MelissaCook

Guys, thankyou ever so much so far but things have taken a turn for the worst. She's been told that there are no flights available for her until next Saturday and are refusing to paying for her accommodation, they are telling her it's something to do with her insurance policy.

She also booked it online with Sunshine Holidays and obviously they have thrown the cheapest of everything together. Does this change anything? Or is it her absolute right to free accommodation?

alrewas

my sister is stuck in Barcelona and next flight out with ryanair is Friday. Spanish coaches are putting extra buses on to get people up to Paris. They have booked on that for Monday overnight. I have just got them a eurostar for Wed evening and a hotel for tues night.
Maybe this will help some of you stuck in Spain.

I do have a question though, as they have now organised themselves, does this remove any responsibility from ryanair for hotels since Thurs?