specialist team for tax credits renewal (merged)

kurjam

caris wrote: »

Hi

My husband has just phoned TC and asked if our account is marked and they said no, its on a declaration list, they are checking info, if they need any documentation they will ask for it, otherwise it will be processed in time.

caris

i renewed mine on 26th spril and rang them and been told its no been sorted, they dont need extra info, i dont need to ring specialist team, its so frustrating :mad:

let me know if you manage to get yours sorted....

Borgie

kurjam wrote: »

i renewed mine on 26th spril and rang them and been told its no been sorted, they dont need extra info, i dont need to ring specialist team, its so frustrating :mad:

let me know if you manage to get yours sorted....

They told me the same thing as you about 6 times they said I definitely did NOT need to call specialist team and yet low and behold in the end I DID need to phone the specialist team ! I suspect you will in the end too !

Mrs_Beatson

I'm sorry... I'm a little lost.
I too have had one of these letters and I'm trying to work out *why* !
I have tried to read through this thread but it's a little long.

In summary is it the case that you are referred to this "specialist team" because either they think you are "dodgy" or because there has been a "hiccup" with a previous claim? (Last year I successfully appealled against an overpayment claim from them on the grounds that I had called them to advise of THEIR error within the 30 days time limit and they had not amended their records at the time, something that saved me £3000 in overpayment repayments)

It seems (from what I have skim-read) that we have all had something a little strange happen and suddenly we are referred to this "team", be it a payment query or a change in childcare costs or a low income etc

kurjam

Borgie wrote: »

They told me the same thing as you about 6 times they said I definitely did NOT need to call specialist team and yet low and behold in the end I DID need to phone the specialist team ! I suspect you will in the end too !

when did they tell you to ring specialist team....?? did they write and tell you or did they tell you when you rang them ?...thanks

Borgie

kurjam wrote: »

when did they tell you to ring specialist team....?? did they write and tell you or did they tell you when you rang them ?...thanks

They told me on the phone eventually ! I hope you get sorted.

forgotten_2

newmummy123 wrote: »

Forgotten.... Is yours finaly sorted and if so how long did it take before you had revised payments?x

i take it revised payments are new payments ??? mine took about 2 weeks to get new payments all in all wiv payments & paperwork 5 weeks all together x

selina1987

i had my revised payments but no extra payments mine took a while only had my paperwork the other day but was all sorted

newmummy123_2

forgotten wrote: »

i take it revised payments are new payments ??? mine took about 2 weeks to get new payments all in all wiv payments & paperwork 5 weeks all together x

Yes i meant your new payments. I take it they are checking everything thoroughly before issuing the new award. Mine would have been half way there if they had not lost my info 1st time round.:)

kurjam

just rang tc again my renewal not processed but i got the specialist team number just need them to answer the phone now

harry7075

The latest tax credit !!!! up has just recently announced. They have sent the details of 50,000 claimants out to third parties by mistake. Details include NI numbers pay details and childcare costs!

Well done HMRC