specialist team for tax credits renewal (merged)

ihatethree

We sent our renewal back in May, and they recieved it on the 28th. Still heard nothing despite numerous phone calls. However our nhs exemption cards were sent out fairly quickly after we renewed. Is this normal? Every time I phone up (when I eventually get through) I just get told its being processed and theres nothing more they can tell me.

toonbaz

if you are being dealt with by the specialist renewals team then the staff on the main helpline will not be able to finalise your renewal or give a definate timescale, a lot of people seem to know this but still keep phoning the helpline over and over again.

Bernice50

Hi - I didn't know until the 2nd phone call I made that there were 'specialist teams' working on renewals - I was initially told like you that it was being processed...its very frustrating and worrying if you are someone like me who has severe anxiety and known as a 'worry wart!' The post has been and nothing from them...will try again on Monday - really looking forward to that!!! Best of luck to you and Everyone else on this thread!!

MYDOGCRYSTAL

Anyone else who is self employed been asked for proof of earnings, my husband finally got his UTR number backdated and put his earnings and NI up to date, should this be enough for eligibility to WTC and has anyone else been asked for anything like this by specialist team
thanks

rolleypolleypud

toonbaz wrote: »

if you are being dealt with by the specialist renewals team then the staff on the main helpline will not be able to finalise your renewal or give a definate timescale, a lot of people seem to know this but still keep phoning the helpline over and over again.

Wouldn't the advisors on the main helpline inform people of this by maybe saying "sorry I am unable to process your claim as it is being delt with my our specialist team. Give them a call on this number and they can assist you further"

Surely by just taking peoples renewals but not telling them that they on the normal helpline won't be able to finalise it is only asking for a larger work load and bigger phone delays as people who thought there renewal was sorted hear nothing for weeks only to then be told after more endless phonecalls sorry you need to contact our specialist team in order for your renewal to get processed? Surely if your details have been selected to go through further checks by a specialist team something would indicate this on the details when the advisor brings up that persons details on their screen?

toonbaz

rolleypolleypud wrote: »

Wouldn't the advisors on the main helpline inform people of this by maybe saying "sorry I am unable to process your claim as it is being delt with my our specialist team. Give them a call on this number and they can assist you further"

Surely by just taking peoples renewals but not telling them that they on the normal helpline won't be able to finalise it is only asking for a larger work load and bigger phone delays as people who thought there renewal was sorted hear nothing for weeks only to then be told after more endless phonecalls sorry you need to contact our specialist team in order for your renewal to get processed? Surely if your details have been selected to go through further checks by a specialist team something would indicate this on the details when the advisor brings up that persons details on their screen?

the advisors can process your claim it just wont be finalised automatically by the systems, the advisor can take the information and submit it, it is prevented from being finalised until specialist renewals team have carried out there checks, in a lot of cases this has been done without any need for customer to contact the specialist team.
so the advisor is right to take your information for you're renewal, you should however have been told at the time that it may take several weeks to be completed.

caitlin23

Hi,

I had a letter in the post asking for my invoices and copy of contract. I have all my invoices but not a copy of my contract what do I do?

Thanks in advance.

welshsha

Hi ppl

I found this thread very useful, hadnt heard from wtc since I renewed my claim in May, have rang on number of occasions to be be told that its being proceed and if I hadnt of come acorss this thread I wouldnt of known anything about this specialist team
I am a worrier and didnt sleep a wink last night but after twenty attempts of trying to get thru to them I spoke to a really helpful woman.
She went thru the penalty notice and I answered all questions honesty she said she is going to process the claim and I will have my award notice in the next seven to ten days .......
stressful times so lets hope this is the end of it!

good luck all and thank you for your guidance!

Helstar75

It makes me mad as well because we ring the 0845 number and I dont have a landline so it cost me more keep calling from a mobile!!! If they had a local number then we could get free calls from mobile.

whyalwaysme_3

well i'v now received awards notice, at long last been about 10 weeks, but what an up and down time that has been, i'v ended up with an overpayment so my payments are reduced, which will mean a a few cut backs but well get by, but i knew there would be a overpayment when i went through my paper work, all i can say is keep an eye on you money, tell them any changes, and don't worry about overpayments they well take it back if you can still claim, it's been a real worry and i do hope this is the end of it all for me and my family. But this year has been handled badly and they need to be a bit more helpful when you need to ask questions, and help us understand a very complicated system good luck to you all still waiting.