£1 designer Sale (help needed!!)

yoemma

lauraland wrote: »

Has anyone who managed to order recieved their items yet?

i've not received mines either - it's meant to take 1-2 days after dispatch and according to DHL, my order is currently in the East Midlands. may take a while to get up to Fife...

Princess_Star

I'm so happy I got mine today and it's really good quality! I wouldn't have paid over £100 for it though!!

Hezzawithkids

tin_2001uk wrote: »

That's a bit rude!

They're grown ups, they can cope.

When I see, experience, or hear about shoddy customer experiences like this one I make a point of letting the orgaisation know how they are making people feel. Its the only way to stop big organisations treating us like cow dung and ignoring the bad experiences they create.

I dont care if I upset them or not, they are never going to get my business anyway.

galvanizersbaby

My order has has been despatched but not yet delivered.

They have emailed me a code for free P&P until May to make up for the fact I couldn't order in the sale??!! (must have sent the email out to anyone who RSVP I guess) but I very much doubt that I will use it.

poppie123

galvanizersbaby wrote: »

They have emailed me a code for free P&P until May to make up for the fact I couldn't order in the sale??!! (must have sent the email out to anyone who RSVP I guess) but I very much doubt that I will use it.

I haven't even had the free P&P email from them.

daisybella

Mine arrived yesterday, I was impressed with the speed!

galvanizersbaby

poppie123 wrote: »

I haven't even had the free P&P email from them.

I don't know why they sent it to me as I had managed to order from them in the sale.

Am happy to pass it on but doubt anybody on here will be wanting to use it!

Star123

They sent me the code too, it said something like well done for grabbing a £1 designer bargain and because it was hard to access the sale and slow they gave me free postage (which is now tempting me to make an order lol)

hadjab

Hezzawithkids wrote: »

Well I got the stock email from them this morning after my complaint last Friday:-

Dear xxx
Thank you for your email.
Our 1st birthday sale was incredibly popular as so many customers
attended our party and tried to snap up a designer bargain.

We’re sorry you missed out this time but stay tuned for future events
as there’s always something new and exciting happening at theOutnet.

As you RSVP'd to attend our celebrations, and didn’t get a chance
to shop our Pop-Up sale, we’ll send you an email today with a
promotional code for free shipping!

Sent the following in reply:-
Thanks for your pro-forma reply but I think you missed my point, which means you probably haven't even read my original email. Way to make a person feel valued - not.

Your website could not cope with the volume of traffic, meaning myself and many other prospective customers wasted countless hours of our day last Friday just trying to get logged on, let alone "snap up a designer bargain" as you so facetiously put it. Your web analytics (if you have any) should tell you just what the scale of your problems are.

With respect I suggest that next time you support your site rather better than you did last week by making sure it can cope with the volume of traffic; however I wont be joining in as I have unsubscribed from your mailing list, and I have suggested to everyone I know to do the same (several have taken up this option).

Oh, and if you advertise yourself on GMTV again then I will be contacting the programme immediately to ask them to advise their viewers not to bother, and the reasons why. A PR disaster waiting to happen, I feel.

Yours in antipathy

xxxx

PS: Dont bother with the "free delivery" email as I wont be going anywhere near you ever again, and you certainly wont be getting any of my hard earned cash.

Dunno if it will make any difference but it sure made me feel better!! :rotfl:

LOLLL!! i particularly like "Way to make a person feel valued - not.":T

silly_sausage_4

good luck with the complaint...