Best way to complain about a postie?

gill_81uk

I would also complain either via the website or to management.

I would be worried about him finding out that I personally had complained incase he decided to be malicious with my mail.

patchwork_cat

People always make errors it is what makes us human and not android. One issue is targets - I have heard that some rounds have seriously ridiculous targets. Think there was a tonight type programme on it. We have gone through a fair bit of misdelivered post, funny we always pass it on, but never get it passed on! I don't believe that we are the only people that get other people's post, so where are my missing letters?

However having said that our postie did deliver a letter to us that was completley mis addressed and we still got it.

We have also had a thieving post man (we didn't know or complain) - he was caught and a senior manager turned up at our door out of the blue one afternoon with an opened parcel in one of their bags and apologised.

Just put the misdelivered post back in the post box with please deliver to correct address, he will soon stop and only do it when you are passing the post box.

custardy

patchwork_cat wrote: »

People always make errors it is what makes us human and not android. One issue is targets - I have heard that some rounds have seriously ridiculous targets. Think there was a tonight type programme on it.

well i was chatting with someone from my old office just the other day
our routes were designed by computer blah blah and were a bone of contention from the off
so they redid them on the computer but "properly" this time (dont know what the 1st attempt was)
all in with driving time,foot delivery and driver packets (the new 2 in a van system) comes to 4 hours 57 minutes now
before this should have been 3 hours 45 excluding driving time,as they didnt aloocate any driving time to get to/from the duty
so as you can see quite a difference in figures.yet i got the near daily grief for being to slow,not trying etc
the guy who is now on my duty is working overtime every day to complete
i couldnt do this due to childcare

aliasojo

patchwork_cat wrote: »

People always make errors it is what makes us human and not android. One issue is targets - I have heard that some rounds have seriously ridiculous targets.

Just put the misdelivered post back in the post box with please deliver to correct address, he will soon stop and only do it when you are passing the post box.

I do think posties in cities or large towns have a rough deal sometimes, I did see a tv prog too, showing what was expected of them and it seemed extreme to me.

However we live in a small sleepy Highland town, the posties here don't have targets like those elsewhere. They also have one round to deal with and I've walked this route before when I used to deliver flyers for a local company so I know exactly where he has to go.

This postie is slow for no other reason than the pace suits him.

As for posting letters back in the postbox, if they were for people I didn't know, I'd consider it but they've been for my neighbours and it seems unfair to them to put back in the box rather than just pop next door.

I'm going to try to keep an eye out for him today to have a word but as his timings are erratic and I have to go out this afternoon, I may not get hold of him. Wish me luck, lol.

Steel_2

aliasojo wrote: »

We live in a small rural Highland town. There's only one delivery per day. Before he started, we used to get our mail in the morning around 11am ish, we now get it around 2 ish. At first we thought it was just because he was new and would speed up in time. That's not been the case unfortunately.

Speeding up doesn't have much to do with it. It depends what time they are let out of the office by their manager.

Around 4-5 years ago, my husband used to be allowed out once his sorting was done - somewhere around 7am. After night staff were phased out and the general sorting was no longer done by them, the postman were required to fit in their share of the general sorting so now hubby is not allowed to leave before 9:30am.

If his timing is erratic, it could simply be because of a manager keeping him back to do something. If that happens, there may not be a van for him to take out. He may have to wait until a van comes back in before he can leave for his delivery.

Also, the shear amount of packets and parcels that postman have to deliver has increased substantially over the last few years, which also slows them down if they have to ring on doorbells or drop cards through doors.

aliasojo

Steel wrote: »

Speeding up doesn't have much to do with it. It depends what time they are let out of the office by their manager.

Around 4-5 years ago, my husband used to be allowed out once his sorting was done - somewhere around 7am. After night staff were phased out and the general sorting was no longer done by them, the postman were required to fit in their share of the general sorting so now hubby is not allowed to leave before 9:30am.

Again, unless things have changed recently, they sort and go in their own time. Next door's son had a temporary fill in summer job last year, he used to get in and get out sharp just because he then had the rest of the day free after he'd finished delivering.

custardy

aliasojo wrote: »

Again, unless things have changed recently, they sort and go in their own time. Next door's son had a temporary fill in summer job last year, he used to get in and get out sharp just because he then had the rest of the day free after he'd finished delivering.

job & finish (as it was known) is as good as dead
getting out early or on a flyer as we called doesnt really happen
in my old office you would be taking out a part of another duty before starting your own
now if you look at the timings i listed above,you can see how RM would argue there was time when there wasnt

aliasojo

Steel wrote: »

If that happens, there may not be a van for him to take out. He may have to wait until a van comes back in before he can leave for his delivery.

Poor blokes here have feet or push bikes for these rounds. I did say it was a small place.

Steel_2

aliasojo wrote: »

Again, unless things have changed recently, they sort and go in their own time. Next door's son had a temporary fill in summer job last year, he used to get in and get out sharp just because he then had the rest of the day free after he'd finished delivering.

Maybe in some offices, but not my husbands. Casuals and temporaries are treated differently to permanent staff and always have been. They are never held accountable for poor performance and are generally ignored in the scheme of things, which irritates full time postman enormously. Things that they would be disciplined over are glossed over when it comes to temporaries.

My hubby is told when to go out and required back in the office if he finishes early to do more sorting. He starts at 6am and finishes at 2:45pm.

There is no finishing early and skipping off to lie in the sun.

Steel_2

aliasojo wrote: »

Poor blokes here have feet or push bikes for these rounds. I did say it was a small place.

You said you were in a rural place?

That means the sorting depot may be some distance from you, so rural postman are given vans.

There's no guarantee that they sort the post at the same place you pick up your parcels etc.