Item (still!) not received...

worbikeman

cyberbob wrote: »

As he no longer runs RM thats not hard. If your too lazy to claim for your losses off RM thats your own fault. Even if tyhe RM was perfect there would still be losses. You just have to make sure your covered and get on with it

How many items would you be happy to lose, provided you could claim on them? By your reasoning, all of them. Claiming on things is not the answer. Higher standards is.

soolin

worbikeman wrote: »

How many items would you be happy to lose, provided you could claim on them? By your reasoning, all of them. Claiming on things is not the answer. Higher standards is.

I went to about 1300+ items without a loss, but then so far this year I have had three losses in around 300 parcels, 2 of which went to italy. As two of those items were less than £3 including postage I choose not to bother with a claim as my time is worth more, however I made that decision as a fully compos mentis adult, I accept that I have lost that money and I accept that in all honesty I ought to have made a claim if only to make a point. However I am adult enough to accept that these things happen and I then have a personal choice what to do about it.

aceades

always send by recorded its usually only about 50p - £1 more which is well worth it when you know people will have no leg to stand on if they say it hasn't arrived, or at least it will be on the RM to compensate should delivery fail. Proof of postage on first class means nothing, you could use it to show buyer you have sent but its just a receipt with a post code on so no real proof, the major problem being that when countering a INR case on pay-pal you cannot use this as proof the only thing you can do is enter a proper tracking number, this is enforce by the website designed so you cannot do anything to reopen or progress a case against the buyer without one.

This happened to me , i first tried RM insurance which i found out about (upto £39 compo) item i sent was £34 so i got a form filled it in and waited 2 wees for reply, they turned me down saying they wouldn't refund but sent a book of stamps as gwg - i wasn't happy though as i knew i posted it, with about 14 other items that all reached there destination, and as it was the first time in 9 years of ebaying anything had gone missing, i went mad at paypal, bombarded them with complaints and kept reopening cases with anything i could use to get through their forms and procedures, always replied to their surveys with complaints and just would not drop it and sent the scanned proof of postage, they eventually gave me the £34 back but im sure i had wasted a lot of their staffs time having to look back through all the details of an extensive case.

as soon as the other party claimed my account went into minus and the only thing i could do was add funds or enter RM tracking number, if you are the buyer make sure you do it straight away as the seller could remove bank details from their account.


. If someone sends you something not recorded and you say it hasn't arrived you WILL get a refund without a doubt, even if you have it in your hands, the seller needs to send recorded to protect themselves or they open themselves up to fraud that will be enforced by pay-pal in that particular situation.

my advice send all recorded (the extra cost is worth the safeguard) if you receive an item not recorded, try to be good enough not to take advantage and get an sneaky refund.:A

soolin

Oh yes do please send recorded, I always urge all my competitors to price themselves out of the market and leave all the sales for me.

Recorded is an additional 75p (soon to go up) it is more and more unreliable so you can't even guarantee a signature so you still lose a chargeback.

I send an average of 100 parcels a month and recorded woudl cost me £75 , I'd really have to lose a lot of parcels to make that worthwhile.

If you really think that a lot of buyers are out to scam, then walk away from ebay completely. It isn't worth running a business into the ground by wasting 75p per item out of profits because you don't trust anyone.

Also, just for information recorded has no mor einsurance that standard mail, as it is standard mail. RM will pay out for a valid claim with or without recorded.

alfiesmum

soolin wrote: »

Oh yes do please send recorded, I always urge all my competitors to price themselves out of the market and leave all the sales for me.

Recorded is an additional 75p (soon to go up) it is more and more unreliable so you can't even guarantee a signature so you still lose a chargeback.

I send an average of 100 parcels a month and recorded woudl cost me £75 , I'd really have to lose a lot of parcels to make that worthwhile.

If you really think that a lot of buyers are out to scam, then walk away from ebay completely. It isn't worth running a business into the ground by wasting 75p per item out of profits because you don't trust anyone.

Also, just for information recorded has no mor einsurance that standard mail, as it is standard mail. RM will pay out for a valid claim with or without recorded.

It's going down to 74p.

aceades

soolin wrote: »

Oh yes do please send recorded, I always urge all my competitors to price themselves out of the market and leave all the sales for me.

Recorded is an additional 75p (soon to go up) it is more and more unreliable so you can't even guarantee a signature so you still lose a chargeback.

I send an average of 100 parcels a month and recorded would cost me £75 , I'd really have to lose a lot of parcels to make that worthwhile.

If you really think that a lot of buyers are out to scam, then walk away from ebay completely. It isn't worth running a business into the ground by wasting 75p per item out of profits because you don't trust anyone.

Also, just for information recorded has no mor einsurance that standard mail, as it is standard mail. RM will pay out for a valid claim with or without recorded.

its not matter of reliability once you have the tracking number its not your worry, its on paypal and RM or which ever courier you use, i'm sure if you send that much you could get some great discounts form other couriers rather than using royal mail and get even further ahead of your competitors,

If you do have failures or people decide to take advantage of your methods, people who did record will not be arguing wit the awkward paypal support or writing letters begging RM am that could be a lot for you if that is how many parcels you send, forget running the company into the ground by spending an extra 75p on postage what about using all your time up chasing complaints and claims an reimbursing people by sending second items , paying for their postage too either that or paypal will automatically debit the paid amount from you account whether you have money in there or not so SEND it RECORDED unless you dont care about loosing the cost of the item , which you obviously are as you complained about a 75 pence fee - i think you would care a bit more and changed your methods if you lost a few hundred £'s worth, but you wouldn't resend without recording so just do it right the first time or be taken for a fool at some point in you ebay life

Its also not about RM insurance so i wont even check what you said, though the obvous benefit is that is tracked so you get prof of delivery, the point is if you have a proper tracking number so you can counter a claim on paypal and stop them from taking unlimited(full amount the buyer paid) amout of money from your account, if you only have POP bye bye balance - that is the dfference

custardy

aceades wrote: »

its not matter of reliability once you have the tracking number its not your worry, its on paypal and RM or which ever courier you use, i'm sure if you send that much you could get some great discounts form other couriers rather than using royal mail and get even further ahead of your competitors,

If you do have failures or people decide to take advantage of your methods, people who did record will not be arguing wit the awkward paypal support or writing letters begging RM am that could be a lot for you if that is how many parcels you send, forget running the company into the ground by spending an extra 75p on postage what about using all your time up chasing complaints and claims an reimbursing people by sending second items , paying for their postage too either that or paypal will automatically debit the paid amount from you account whether you have money in there or not so SEND it RECORDED unless you dont care about loosing the cost of the item , which you obviously are as you complained about a 75 pence fee - i think you would care a bit more and changed your methods if you lost a few hundred £'s worth, but you wouldn't resend without recording so just do it right the first time or be taken for a fool at some point in you ebay life

Its also not about RM insurance so i wont even check what you said, though the obvous benefit is that is tracked so you get prof of delivery, the point is if you have a proper tracking number so you can counter a claim on paypal and stop them from taking unlimited(full amount the buyer paid) amout of money from your account, if you only have POP bye bye balance - that is the dfference

if a tracking number doesnt track as delivered its worthless
RM is still king for pricing on sub 2KG items

recorded delivery is not tracked
it is (should be) tracked on delivery,thats it
between sending and delivery there is no tracking
if it goes missing or doesnt get scanned as delivered that tracking number means nothing

soolin

aceades wrote: »

its not matter of reliability once you have the tracking number its not your worry, its on paypal and RM or which ever courier you use, i'm sure if you send that much you could get some great discounts form other couriers rather than using royal mail and get even further ahead of your competitors,

If you do have failures or people decide to take advantage of your methods, people who did record will not be arguing wit the awkward paypal support or writing letters begging RM am that could be a lot for you if that is how many parcels you send, forget running the company into the ground by spending an extra 75p on postage what about using all your time up chasing complaints and claims an reimbursing people by sending second items , paying for their postage too either that or paypal will automatically debit the paid amount from you account whether you have money in there or not so SEND it RECORDED unless you dont care about loosing the cost of the item , which you obviously are as you complained about a 75 pence fee - i think you would care a bit more and changed your methods if you lost a few hundred £'s worth, but you wouldn't resend without recording so just do it right the first time or be taken for a fool at some point in you ebay life

Its also not about RM insurance so i wont even check what you said, though the obvous benefit is that is tracked so you get prof of delivery, the point is if you have a proper tracking number so you can counter a claim on paypal and stop them from taking unlimited(full amount the buyer paid) amout of money from your account, if you only have POP bye bye balance - that is the dfference

You misunderstand how tracking works with paypal. If it fails to track to delivery you lose the paypal chargeback. Therefore as it is so unreliable it is barely worth bothering with. It is very simple, if it does not show online that buyer has their goods it is worthless. merely sending it recorded does not mean you can win a chargeback.

I don't have people begging me for refunds, why should I, my stuff arrives OK. I also don't have to mess around with paypal chargebacks as again I lose very few parcels and I would never let it get that far anyway, if one of my valued customers told me their item had failed to arrive I would refund them.

As for other couriers, a high percentage of my items are packets under 500g, there is not a courier in the land that can compete with RM for that business. With approx 1400-1600 parcels sent last year I am also not eligible for a PO account I need to at at least triple my outgoing mail to make that worthwhile.

However as I said it is a good business model for me to urge all my competitors to use recorded, it really helps my sales.

aceades

custardy wrote: »

if a tracking number doesnt track as delivered its worthless
RM is still king for pricing on sub 2KG items

recorded delivery is not tracked
it is (should be) tracked on delivery,thats it
between sending and delivery there is no tracking
if it goes missing or doesnt get scanned as delivered that tracking number means nothing

not really, if it doesn't show delivered it cant be used to prove just that, and paypal will refund costs if the tracking number doesn't show delivered,

It also carries insurance, it may only be up to £39 i don't know exactly but for more expensive items you can you special delivery or i believe you can pay more to increase insurance based on the item, i am always asked how much it needs to be insured for - so its far from worthless and it does what is needed (record whether it was delivered or not) if you want to track its exact location you should stick a gps tracker in it or take it yourself.

whether its got there or not and the ability to prove that in a way that is acceptable to paypal is all that is needed as they deal with the refunding, if you are trying to claim through RM you have it twisted.

The seller should post by suitable service if your are sending an expensive item make sure its insured or be prepared to pay the costs, same as car insurance if you dont get any you will be better off at that point but if you dont you can expect to be proper f'd over at some point down the line, outside of ebay/paypal it may be better for other methods but this is tried and tested , definitely the best safest way to sell - you may need to be ripped of first to see the benefit well don't just heed the advice :beer:

soolin

aceades wrote: »

not really, if it doesn't show delivered it cant be used to prove just that, and paypal will refund costs if the tracking number doesn't show delivered,

It also carries insurance, it may only be up to £39 i don't know exactly but for more expensive items you can you special delivery or i believe you can pay more to increase insurance based on the item, i am always asked how much it needs to be insured for - so its far from worthless and it does what is needed (record whether it was delivered or not) if you want to track its exact location you should stick a gps tracker in it or take it yourself.

whether its got there or not and the ability to prove that in a way that is acceptable to paypal is all that is needed as they deal with the refunding, if you are trying to claim through RM you have it twisted.

The seller should post by suitable service if your are sending an expensive item make sure its insured or be prepared to pay the costs, same as car insurance if you dont get any you will be better off at that point but if you dont you can expect to be proper f'd over at some point down the line, outside of ebay/paypal it may be better for other methods but this is tried and tested , definitely the best safest way to sell - you may need to be ripped of first to see the benefit well don't just heed the advice :beer:

You are getting yourself awfully muddled.

Recorded is not the same as special delivery. Recorded is NOT a tracked service and is merely standard mail that occasionally gets confirmation online that shows it has been delivered. If, and only if, it shows online as delivered you would win a paypal claim, you would NOT win a paypal claim if it did not show delivery online. All standard mail has the same insurance capability.

Special on the other hand is a tracked service that is carried differently and tracked throughout. It is the only service for items over £39 and if I sold somehting worth that or more then i would use it, not for a paypal claim prevention, although it would win of course if it showed online as delivered, but as insurance against RM losing it en route.