Item (still!) not received...

soolin

worbikeman wrote: »

You cannot harass the seller for this item - he has already sent two items for the price of one, it's not his fault that the RM has failed to deliver on both occasions. It is just possible that the package has been mis-filed at the Post Office depot. This has happened to me once, I had to really badger the guy in the depot to thoroughly check every pigeon hole and location where someone might have mis-filed it. It did turn up eventually in totally the wrong place. Also, a neighbour might have taken it on your behalf then forgot all about it.
If the seller has a POP certificate you will have to use that to claim from the RM. Or, if it's not too expensive an item the seller might split the loss 50/50 with you - though he is not obliged to do so.

I assume you don't use ebay at all?

If seller has failed to get two items to the buyer then buyer can have a refund, that is the correct and best way of dealing with this. As seller has two COPs he has a good basis of a serious complaint against RM for failure to deliver and I oweuld suggest that OP just does a chargeback for their money and suggests to the sellerr that he will co operate fully in any investigation RM wish to make about two identical parcels going missing to the same address.

cyberbob

worbikeman wrote: »

You cannot harass the seller for this item - he has already sent two items for the price of one, it's not his fault that the RM has failed to deliver on both occasions. It is just possible that the package has been mis-filed at the Post Office depot. This has happened to me once, I had to really badger the guy in the depot to thoroughly check every pigeon hole and location where someone might have mis-filed it. It did turn up eventually in totally the wrong place. Also, a neighbour might have taken it on your behalf then forgot all about it.
If the seller has a POP certificate you will have to use that to claim from the RM. Or, if it's not too expensive an item the seller might split the loss 50/50 with you - though he is not obliged to do so.

:rotfl::rotfl:Have you ever used ebay?

As soolin said open a claim and escalate and paypal will refund you. The seller can claim off RM but thats not your problem any claims from RM are up to him

custardy

i dunno,i like the business model
get paid,send a few emails about dispatching an item
keep 50% of the money

custardy

worbikeman wrote: »

What about the business model whereby you claim not to have received an item (without having to prove it) and get refunded?

well whats your point?
if you sell and choose to send by an untracked method then what?

edit: too slow on that delete worbikeman

worbikeman

custardy wrote: »

i dunno,i like the business model
get paid,send a few emails about dispatching an item
keep 50% of the money

What about the business model whereby you claim not to have received an item (without having to prove it) and get refunded?

cyberbob wrote: »

:rotfl::rotfl:Have you ever used ebay?

As soolin said open a claim and escalate and paypal will refund you. The seller can claim off RM but thats not your problem any claims from RM are up to him

How does seller claim from RM without proof of non-delivery?

worbikeman

custardy wrote: »

well whats your point?
if you sell and choose to send by an untracked method then what?

edit: too slow on that delete worbikeman

I always send with POP, but small cheap items are not worth sending Special Delivery or recorded. Why doesnt the RM just do its job, postie?

custardy

worbikeman wrote: »

I always send with POP, but small cheap items are not worth sending Special Delivery or recorded. Why doesnt the RM just do its job, postie?

thats ex postie to you
if you choose to send untracked then you have no complaint,do you?
you have no proof it arrived or not?
RM provide insurance up to £39

custardy

worbikeman wrote: »

What about the business model whereby you claim not to have received an item (without having to prove it) and get refunded?



How does seller claim from RM without proof of non-delivery?

this line really says it all
go back and do some research

worbikeman

custardy wrote: »

thats ex postie to you
if you choose to send untracked then you have no complaint,do you?
you have no proof it arrived or not?
RM provide insurance up to £29

I dont choose to send untracked, if I charge for special delivery or recorded I am not competitive, therefore I choose to obtain a POP certificate which proves that I shipped the item. That should be enough, otherwise what's the point of it?
Btw, RM do not provide insurance to European destinations - which is where a lot of my items go. So now what? I repeat - why doesnt the RM just do its job?

pulliptears

custardy wrote: »

i dunno,i like the business model
get paid,send a few emails about dispatching an item
keep 50% of the money

Many years ago (before Paypal etc) I discovered a girl who was doing just that. She sold rare 80's toys and when they didn't arrived feigned being so upset about it and offered 50-75% refunds depending on how much of a stink buyer kicked up. Amazingly, most buyers were grateful to find a seller who refunded them!!

It took me a few months to get her, but when she sold the same rare toy again months later and I could compare it with a picture she had originally it had similar flaws in the same places so was 100% certainly the "lost" item.

She left the toy selling community fairly quickly after that