One Call Insurance

chris122life

I will not go into the full details of the problems from start to finish. I have now no car and has been sold. I have contacted one call after several attempts I finally got through and alsp when I did and I said I would like to cancel policy the phone was then put down on me on 3 occcassions before someone took pity. I recieved an email but it did not allow me to put signature, date and reason for cancellation but had only 24 hours to reply. This was sent to me on friday so I sent the printed document off to themn instead for £159.22 as I have only been with them for just over 3 months and decided to sell my car. I then recieved another letter of the same to now say can I return the cancellation form but again making out that for me to get it I have to sign to say 'lost certificate declaration form'? and they have now reduced the amount to £116.84 as I coundnt return in 24 hours although it was sent on the 16th Jan and I receieved on the 19th sat and having to send it on the 21st makes it impossible to send and get back to them within 24 hours and reducing the amount every time by over £43 within days. Can someone help please and is one call allowed to get away with this? Thanks Chris

Giff50

:eek:I could be here all day but I will try keeping it short.:mad:
For starters I thought I was alone, but all these people cant be wrong. One call are the worst insurers that I have ever known and I have been driving 40 years. All they want is your money.:(
I have already been hounded like you all for everything I have.
Recently I thought I might at least get something back from them when I broke down. Great:T I thought, I have taken out Breakdown cover with One call. I spoke to the fella on the other end who told me yes I had breakdown cover I only had to pay them £50:mad: to set my Breakdown cover into action. I could do that with any Breakdown firm I wanted. Why do they waste peoples time and money! I am sure its not long before they are behind bars where they belong.:beer:

fergiz

I got my car renewal quote from "Onecall" Insurance on the 9th of January, my insurance was due for renewal at the end of January. I had a look elsewhere and I was able to get better cover for half the price "Onecall" had quoted me.
I called "Onecall" on 14th Jan. to tell them that I didn't want to take up their offer of renewal, I confirmed this was due to cost and refused their offer of a re-quote. I was instructed to cancel my Direct Debit mandate and they would do the same at their end.

On Saturday 9th February I received a letter from "premiumfirst" Insurance informing me that as I had cancelled my direct debit mandate that I was in arrears of £55 which consisted of £35 for the 1st payment (for the cover I had already turned down) and a £20 administration fee for cancellation of the Direct Debit mandate. I was instructed to pay all monies outstanding and provide new bank details within 10 days of the date of the letter or to discuss the matter the gave me a number to call that turned out to be for "Creation Consumer Finance"

I called the number, gave my details, and told them about my conversation on14th January with "Onecall" to be told that I didn't owe them anything and that my account had been closed on the 5th February (The day I received the demand from them??????) I requested they send me out a letter confirming that I had no arrears with them but they refused saying they had no letter available that they could use for that purpose.

P.s. No apology was forthcoming
AVOID
P.P.s Cost me £3.50 for the pleasure of phoning them as well.

mtrebel

Thanks to you all I will not be insuring my new car with this company, nearly but not quite!

Mark-dubya

OMG how bad is OneCall. I have to say this has to be the worst experience ever when changing motor insurance policy. They charge more than the quote amount, charge you more because your current insurer renewal states 9+ years because that is what nigh on all insurers state and if you cant actually get your insurer to say exactly how many years you are properly scuppered, Onecall !!!! up simple details like DOB, phone numbers, direct debit details the list goes on.

The customer services is inept at best, lacking knowledge and ability.

Whilst with my quote they promise to not increase the premium for 3 years I can tell you that I will pay more just to move away nect year.

Be warned people

Quentin

The problem over ncd isn't just with this company.

When you answer the question on how many years NCD you have, they aren't going to take your word for it!

You can only transfer in the NCD you can prove.

So if you want to take more than your current insurer's maximum you need to get them to do you a letter confirming your total. (Better to get them to agree to do this before you buy the policy)

Mark-dubya

Quentin wrote: »

The problem over ncd isn't just with this company.

When you answer the question on how many years NCD you have, they aren't going to take your word for it!

You can only transfer in the NCD you can prove.

So if you want to take more than your current insurer's maximum you need to get them to do you a letter confirming your total. (Better to get them to agree to do this before you buy the policy)

Fully aware that they will not take my word for it but my previous insurer only states 9 years +, which is common practice. I have beyond 9 years and lets face it there are few insurers that want to know that you have 15,20,25,27,35 years NCB which is why they state 9+. To be then charged more because my previous insurer will only state 9+ is a bit of a joke. If I have 9+ then it proves that I am a low risk driver just as if I had 10,11,12 ..... makes little difference to be honest.

I am being penalised because other insurance companies do not state exactly how many years you have.

Quentin

The problem is with your previous insurer, not your current one.

Ask them to issue you the correct proof (assuming they have proof of the number of years ncd you now say you have.)

Failing that, if you have the necessary documents, send these to prove your NCD.

Mark-dubya

These jokers even took FULL premium even though I signed up for monthly payments. Had to get a refund only to find they refunded me less than they took. Honestly OneCall are very difficult to deal with, are not that helpful when you ring them and really have trouble grasping their own !!!!-ups. In all of my 30 years of driving I have never had so much trouble and so many mistakes made in such a short time. I look forward to renewal and see when I go elsewhere if OneCall cause any more grief

Mark-dubya

I have contacted the insurance company and they state that as they only ask for max 9+ at the time of quotation then that is all they can provide at renewal 9+. this is common practice