tescos glitch 3 for £2 on shampoos

alyssa_liss

well cant ring the number ive been given as it mon-fri - till 6pm

AHHHHH


so no refund email and no collection yet

does this mean i have to start all over again in the morning

going to send an email and see if i get a reply

kimmy393

RING : 0845 722 5533 its open Mon - Fri 9am - 11pm

alyssa_liss wrote: »

well cant ring the number ive been given as it mon-fri - till 6pm

AHHHHH


so no refund email and no collection yet

does this mean i have to start all over again in the morning

going to send an email and see if i get a reply

Barneysmom

I obnly just spoke to thm did you try the 0845 7225533?

Any road up this has been a bit scary and I don't think I'll try it again online lol.........

I hadn't read my delivery sheet properly, I hadn't been charged full price, I'd been charged 3 for 2.
also some bottles were oos so I only ended up with 13 anyway.
So at the 3 for 2 discount I'd got £19.20. and talking to the man at cs we both got totally cabbaged by the sums so he is refunding me another £20 which should appear in a couple of days.
Does it make sense, cos my head's gone :rotfl:

He did say that the offer would only be for 9 items and the
driver would come and pick up the rest. But we both got so baffled he said he would do the refund anyway.
I think I got the right time of day, so thank you Mr Tesco man!

A huge Thanks to everybody who has pm'd me with their offers of help, I won't mention thir names due to confidentiality, xxxxxxxxxxx

alyssa_liss

unable to answer call due to unseen cercumstances!

recordered message

AmyVashi

happybargainhunter2008 wrote: »

I can't believe this hassle about getting a refund, and the stupid stuff that they are saying about only 9 bottles. There is nowhere on their website, which stated any restriction at all. I don't think that they can limit it without stating it clearly on their website. It is really not fair that people are getting different responses from CS. I have got an order coming tonight. Ordered on Monday night. Really hope that everything is going to be okay, or else OH is NOT going to be happy about that kind of money coming out of our account and on hairstuff too.

I completely agree, they should adopt the same policy for everyone. I'm sure something's not legally right here.

Wonder what the tabloid newspapers would make of all this:

......Big company like Tesco firstly making such a huge pricing error and then secondly refunding some customers whilst treating others with bad customer service and doing them out of what is rightly theirs.

By issuing refunds to some customers they are actually admitting their mistake, so why are refunds not being issued to all is my question.

alyssa_liss

well i have sent an email , see what happens

Missbbw

I would love to work out how much we have all screwed Mr.Tesco for? :rotfl:

Kaos_2

alyssa_liss wrote: »

well i have sent an email , see what happens

Someone earlier posted a reply they had had to an email which was trying to fob them off so I would take an email reply with a pinch of salt... definitely better off ringing again in the morning

AmyVashi

Missbbw wrote: »

I would love to work out how much we have all screwed Mr.Tesco for? :rotfl:

Well I saved £489.25.

If everyone posts the amount they saved in total (in this post) we could collectively see how much Mr Tesco has been screwed for. :rotfl:

What do you all think?

sallysaver

AmyVashi wrote: »

I completely agree, they should adopt the same policy for everyone. I'm sure something's not legally right here.

Wonder what the tabloid newspapers would make of all this:

......Big company like Tesco firstly making such a huge pricing error and then secondly refunding some customers whilst treating others with bad customer service and doing them out of what is rightly theirs.

By issuing refunds to some customers they are actually admitting their mistake, so why are refunds not being issued to all is my question.

I think you are spot on. Your last paragraph says it all. Sally