tescos glitch 3 for £2 on shampoos

anna_grant

*max* wrote: »

I'm absolutely gutted now....:(
I refused delivery when it came at full price. I don't suppose there is anything I can do now. Gutted gutted gutted.

Don't be - it's easy to say that after the event but I was on the verge of refusing delivery. You just think 'All that money's gone out of my account. What if I can't get it back? What are my rights?' You just don't know what to do for the best.

There will be other opportunities.

*max*

You're right, I'm just jealous really. I keep reading how people got 100's of £ worth for peanuts, and find it really unfair to poor me. I really wanted some fancy shampoo...But hey! you lose some, you win some! Pah! lol

alyssa_liss

should i ring cs again to check that im actually gettin refunded / items picked up , or wait untill tomorrow

Kaos_2

alyssa_liss wrote: »

should i ring cs again to check that im actually gettin refunded / items picked up , or wait untill tomorrow

I would say it was perfectly reasonable to ring up and ask seeing as you are having to hang around wondering when you need to be ready for the driver to drop by... I guess it's just down to whether you think they might still be "sorting something out" for you or whether they forgot the minute they put the phone down, lol

nellienoo

Hi guys! Delivery came this aft courtesy of very nice Tesco driver. Hair products showed as 3 for 2 so queried it. Immediately he rang his store manager AND CS (at one point he had 2 mobiles-one either ear!) to sort it out. Was told it wasn't my fault (cor blimey!), it was an error on the website and you should only pay the price it states on the website. He had dropped a delivery off last night and someone had bought £300 of hairstuff(own up!!:D) and he had rung up CS but they refused to honour anymore than 9 products ! He was going back to store to his manager to sort it out-assured me she had said they would honour it for me as I only had 12 products and not to worry! Gave me his name and number.
Had a call from CS when I was out. DD picked up and they said there would be a refund email sent to me. Still waiting for email so hope there are no !!!! ups there! Good luck to you all...may the force be with you!:A

sallysaver

alyssa_liss wrote: »

sally did the driver ring to say when they were collecting?

Hi,
No call from the driver. When the Duty Manager (Store - Hartlepool) called last night , he said the Duty Manager who was on today, would call - he hasn't but made no mention of any time the driver would call. So, yes it was unannounced just a heavy knock and a ring of the bell. Incidentally, it was the same driver who delivered the order last night. I just wish they would have the same policies in place for everyone. Oh yes, takes minutes for them to take my money and 2 - 5 working days to replace it. Sally

alyssa_liss

i want to go out .....could leave stuff with step dad but wanted to make sure i was gettin 9 things for £6 and refund ...

sinw

Those who have grief with t's please report them to consumer direct/trading standards - this will look like bait and switch

kimmy393

If anyone is having trouble with CS , I spoke to a lovely lady called Agnes at extension 602007 (I believe) , called no: 08457225533. Just ask for that extension and she should sort it for you for a full refund. Oh and I got my email refund confirmation within 20 mins of getting off th ephone from her . Very efficient.

happybargainhunter2008

I can't believe this hassle about getting a refund, and the stupid stuff that they are saying about only 9 bottles. There is nowhere on their website, which stated any restriction at all. I don't think that they can limit it without stating it clearly on their website. It is really not fair that people are getting different responses from CS. I have got an order coming tonight. Ordered on Monday night. Really hope that everything is going to be okay, or else OH is NOT going to be happy about that kind of money coming out of our account and on hairstuff too.