O2 Simplicity Sim (only) £10/month 300 mins/unlimited texts + more (potential) Quidco

simon_says_3

slm1234uk wrote: »

Same here, not had any confirmation of order, but got home and had an email saying my bill is ready!! Think this is ok though, I can remember this happened before a few years ago when I set up a contract with them. Not had any tracking information from Quidco yet, how long does this normally take to appear?

mine has tracked at £25, although they do say it would be lifted to the correct amount once validated.

It should track within 2 days.

abwsco

slm1234uk wrote: »

Same here, not had any confirmation of order, but got home and had an email saying my bill is ready!! Think this is ok though, I can remember this happened before a few years ago when I set up a contract with them. Not had any tracking information from Quidco yet, how long does this normally take to appear?

Mines not tracked nor have I had a bill but I've had confirmation of order and despatch emails. I'm also still waiting to be paid the £100 from August through Quidco.

crazy_beau

quidsinquentin wrote: »

Got my SIM this morning. Have yet to set it up. Anyone porting a number across - and using Quidco - should read the thread on HUKD to minimise the chances of losing your cashback. It's on the later pages - 50+ I think.

Don't panic about that - I've just been reading it myself and there may be one or two issues around it that's all.

I also believe that there may be a way to ensure that the billing for the SIM starts from the day you receive it rather than when O2 first billed you (I was billed on Saturday I think, rather than today when I actually got the SIM). I'm still looking for that bit.

I emailed o2 about having to pay the first bill from the date purchased on Fri as it didn't seem fair. I purchased the SIM using Top Cashback on the 19th and received sim on 26th. Customer services replied back the next day apologising and will credit me £9 back for 'the number of days you were without our service'.

Just call up CS or email them and I'm sure something can be done about. I know another member who emailed as well and got £10 as a gesture of goodwill, with 64p refunded (something to do with VAT costs). Guess it's luck who you get responding!

sinw

I have been charged from the 28th, dont know my number, not rcvd the sim yet?? Beyond belief.......

quidsinquentin

Apparently the early charging is standard but is quite easily set back to the correct day/date - I just haven't found it yet.

I'm more concerned by the comments about porting a number across using CS and losing one's Quidco. There are confusing comments about that so I'm re-reading it all.

If anyone else knows please do post on it.

abwsco

quidsinquentin wrote: »

Apparently the early charging is standard but is quite easily set back to the correct day/date - I just haven't found it yet.

I'm more concerned by the comments about porting a number across using CS and losing one's Quidco. There are confusing comments about that so I'm re-reading it all.

If anyone else knows please do post on it.

I ported my number online and although I haven't been paid out yet from August the amount is validated. It just keeps moving dates as to when it will be paid out and I can't see when it's due now on the new Quidco site, although that could be me missing it. However, for me the Quidco money is a bonus and I didn't get the Sim purely for that.

angelwicca

it's defo not simplicity, i cancelled two orders after a week, was only going to cancel 1 but customer service is rubbish so cancelled both, was told they were cancelled but a week later they took over £30 out of my account, phoned to complain and was told i would get a refund within a week ha ha emailed a complaint about it and got a e-mail apologising about the trouble canceling one account and i would get £15 pounds refunded within 10 days !!!!!!, so O2 simplicity ha ha ha customer service even bigger joke no-one wants to deal with ou get passed to about 6 different departments. rant over.

P2TKL

slm1234uk wrote: »

Same here, not had any confirmation of order, but got home and had an email saying my bill is ready!! Think this is ok though, I can remember this happened before a few years ago when I set up a contract with them. Not had any tracking information from Quidco yet, how long does this normally take to appear?

Same here too...email confirmation that bill is ready but no sim has arrived. No tracking on Quidco either....signed up on Friday so more than 2 days now

sinw

My Quidco aint tracked either i think i will cxx mine within the 14 days, i emailed them too re billing and none reciept sim they said just mail us n we will start the boll from when u like recieve the sim. Does the 14 days start from when u signed the contract or does it start from wen u recieve the sim?

jenny_f

Any one who did a sim upgrade have they had their quidco track?