O2 Simplicity Sim (only) £10/month 300 mins/unlimited texts + more (potential) Quidco

sinw

it the 14 day coolin off period from the order date or recieved date?

stevenevermind

Bit confusing all this, now that Quidco hints on their home page that £100 cashback is for £20+ contracts.

Not good to pull an 'exclusive deal' on the last day, wonder how many peeps who signed up today know if it's £50 or £100 (which is their standard deal for 02 contracts anyway)?

2Sheds

After changing my existing O2 simplicity contracts to the new cheaper ones, my remaining mins and texts for this month is showing up as 10mins 0 texts !

jenny_f

2Sheds wrote: »

After changing my existing O2 simplicity contracts to the new cheaper ones, my remaining mins and texts for this month is showing up as 10mins 0 texts !

I've got the same thing - minutes shows 171 and 0 texts - glad it's not just me!

lolly5648

Does anyone know the customer service number to ring for upgrades from an O2 mobile?

Thanks

2Sheds

lolly5648 wrote: »

Does anyone know the customer service number to ring for upgrades from an O2 mobile?

Thanks

202 and hang on like I did for 30 mins or from saynoto0870 0800 028815

We did 4 new simplicity contracts for the family via my quidico today, nothing showing yet and not one email.

quidsinquentin

lolly5648 wrote: »

does anyone know the customer service number to ring for upgrades from an o2 mobile?

Thanks

4445..........

legalfreak22

Right, sorry to put a dampener on the love affair that people have with o2 on this and other threads, but I've just had the misfortune to be on the receiving end of some terrible service from O2.

Rang them up as a non-customer on February 13th to get Home Broadband. The girl in the Glasgow office said that she would offer me 6 months free Home Broadband if I took up the offer of a Simplicity contract and paid for a few other 'items' e.g. laptop cover. I was kept on the 'phone for around an hour or more to arrange all the details. I was also given information about the timing of the Direct Debits etc. I really lost the will to live...

Later that afternoon I was called on my mobile by the o2 rep who arranged my contract asking me to call back. A message was also left on my home 'phone. No details wrere given. I also received an email from o2 that day which made no reference to the deal I had reached and included a different deal.

The next day (Sunday) I call O2 and the chaos began. At first they couldn't find a record of the previous day's conversation nor a record of the calls that the Rep had made to my voicemail. I asked to cancel. They then put me through to another guy who says that they WILL offer the deal. I said 'Great'!. But a problem...the first guy had cancelled my order so that they needed to go through the whole rigmarole again. The guy was flippant and really 'salesy' getting my name mispelt several times and not correcting it. However, I thought that the pain was worth it for 6 months free Broadband.

Subsequently, they had indeed opened a duplicate account for me...got my surname wrong again...and charged me through my Debit Card for a service which I never received. The nightmare was just beginning...I had to make a few calls to even the get the accounts closed. No one at O2 could understand why I had two accounts in my name.

I have asked O2 numerous times for a refund of the money deducted from my debit card and they have no idea why this money was deducted. I gave them the Authorisation Code and Ref. No. but they can't seem to understand that it wasn't a DD but through the Card. Finally, one chap said he had filled a form for me to send to 'back office'. This was almost two weeks ago.

I have had emails from what appears to be an office in India (this was confirmed to me by CS) who simply refuse to help me and refer me to the telephone number service.

Customer Services are very polite and appear to want to help and all that but utterly inefficient, clueless even. I have now complained to O2 Complaints Review Service and asked for a refund of the money that no one at O2 has any idea about.

Waiting for a response. Do not go with O2, for a bundled deal at least, if you want to preserve your sanity. Although, I accept that this is my personal case and others have not had this problem.

A rogue deduction?:(

sinw

I find this kind service with most large companies, no personal service and no one really cares.............

2Sheds

We ended up 'upgrading' 3 mobile simplicity contracts yesterday and 1 new contract. We'd all just finished yearly contracts in Feb, so this O2 deal via Quidico was good timing.

Just waiting for any emails from O2 and Quidico to track, fingers crossed