APS Financial Services

niccatte2010

hi melanie

i have emailed them again, thinkin of doing the same as sophie and scanning receipt etc.

fingers crossed for later on in week then.

keep us posted if u hear anything else x x

sophd

LMAO...........this is getting ridiculous......anyways.....no refund/loan/email/call/woteva..........Anyways here's what i did.....see if you lot get any joy.

TAKE A SCAN/PIC/COPY, ANYWAY YOU CAN OF THE LETTER YOU HAD FROM APS , THE ACTUAL CARD (FRONT) , AND THE RECEIPT YOU HAD FROM THE POST OFFICE !

1. Call APS GROUP - "prepaid mastercard" cust servs (as it prob say's on everyones Post Office receipt?)......0871 277 5599
..... explain to them that you have paid a £35 chaps fee for a loan from aps financial services limited......(APS GROUP don't know who they are).....they will take ur info.....give you their email address and prob ask you to send them a scan/copy of the card and receipt. (make sure to take the persons name who you speak to) and just for reference, note times/dates of any calls/emails etc.

2. Call the Financial Service Ombudsman 0845 080 1800
Basically explain the same thing to them, They should take down your info, give you a reference number, and tell you they will send a letter to APS demanding they give you a response, they should also send copies/info as to what they are doing, apparently APS will have 8weeks to respond (sounds ages i know, but i had a response the next day).....if they don't respond then a formal complaint can be lodged against them............(apparently, you may even be able to get the costs of calls/letters etc to APS refunded, some sorta compo .

(calls to both these numbers are local/free depending on your Mobile/Landline package)............... and remember...........TAKE EVERYONES NAME THAT YOU SPEAK TO, AND NOTE TIMES/DATES OF CONVO'S FOR REFERENCE........AND ANY EMAILS/SCANS/LETTERS YOU SEND............MAKE SURE YOU KEEP A COPY FOR YOUR OWN RECORDS.

Sorry this has been so long.....just getting fed up of them ripping people off now.....hope this helps :D:D xx let me know if you have any joy ppl xx GL.

niccatte2010

Thanks sophie

just rang them , i gave them the 16 digit ref no off my receipt ( she asked for something that resembled a card no ) only to be told this card doesnt belong to me , so basically i have loaded £35 on to someone elses pre-paid card arrrgggghhhh so annoyed now.

i have forwarded letter receipt etc to them so will have to wait and see what sort of a reply i get .

i think we can safely say this is a SCAM !!:mad:

sophd

APS Prepaid Mastercard have no association with "APS FINANCIAL SERVICES LIMITED"..........They don't even know who they are.........so don't be mad at them....as far as i can see it's a scam....they are just posing as a partner/sister company/affiliate of APS GROUP and APS Prepaid Mastercard.

here is my most recent reply from "APS FINANCIAL SERVICES LIMITED"

Dear Customer,

The Post Office have advised us this morning that payments made at the post
office on the 18th, 19th and 20th of February will not be received and
processed until Wednesday the 24th of February.

All customers who activated their cards on these days will have their
transfer charges automatically refunded as a goodwill gesture.

Several customers have emailed us copies of their receipts as proof of
activation. This is not necessary. Our aim of confirming a card activation
is not to see whether you have paid your fee, but to ensure your payment
card is working properly to prevent problems when you attempt to repay your
loan.

We apologise for any inconvenience caused, and thank you for your continued
patience.

Yours Faithfully
Ian Wilkie

Managing Director
APS Financial Services LTD


Keep me posted ppl plz GL and TY xx

NIC...............don't stress, it'll be sorted........i know we are all in the same boat........whoever gets the loan 1st best get their bum on ere n share it out haha..............i even want sum of the £35 'goodwill gesture (my bum).....lmao xx

niccatte2010

i have spoken to post office they are investigating my payment, as they said if its been paid by cash it should have gone through same day x x

dont think we will be seeing any funds

niccatte2010

At least we have only lost £35 pounds , some people lose more than that !!

i think sharing is a gud idea lol x

sophd

lol......like i said......"dim drama"......(no drama) can tell i'm a welshy can't ya
We'll ave tha buggaz :P xx

niccatte2010

oh we certainly will hun x x

niccatte2010

hi sophie have u heard anything today ??

or has anyone else ??

sophd

Just a voicemail this morning fro aps financial services ltd (the wrong ones)....sayin they'd received a letter from the F.S.O . xx