APS Financial Services

sophd

i called my bank......they told me there are no BACS transfers pending to go into my account in the next few days other than my regular weekly one.

god i'm so confused n frustrated about this....feel like i'm bangin my ed against a brick wall

niccatte2010

me to, well actually my bank told me they couldnt see if there were pending payments (must be the only bank that cant)

i did my swipe card at post office on thurs so if its not there by wed next wk then we know its never gonna arrive. x x

sophd

well if anyone gets any good news plz let me know......at least it'll give me some hope

niccatte2010

when did u activate ur swipe card ??

sophd

yesterday at 1pm......paid cash in post office too so cos it wasn't paid with bank card, the bank can't do anythin about it

niccatte2010

hopefully things might go our way hun fingers crossed for both of us x

MsBubblyBlonde46

Hello Niccatte, I too activated my card the same day as you. Yesterday I emailed them and told them that After wasting 2 hours (in total) on the phone and having emails ignored...I would be going to Trading Standards.
I got a reply today.
Apparently they have been having a problem with viewing activations.I have been promised that as soon as this problem is sorted I will get my loan.
Hope that helps.
Melanie.

sophd

I have just had the following email from APS ..............

Sophie,

Please accept our apologies for any delays you may be experiencing receiving
your loan.

We have been having problems confirming payments from the Post Office.
Unfortunately, we will not be able to release funds until we can confirm the
card has been activated.

We kindly ask you to bare with us whilst we resolve this matter. Your £35
activation fee will be refunded to you as way of apology.

Once we confirm your repayment card has been activated the money will be
deposited into your account or one of our agents will deliver the money at
the first available opportunity.

Thank you
Ian Wilkie



I have scanned and sent the receipt and card in a reply to this email........which i also gave to APS prepayment mastercard and the financial service ombudsman.

Hope you lot get something like this sent to you anytime soon..........if not i suggest you take the route i did.

Good Luck all xx

niccatte2010

hi all

not had any e-mails yet

has anyone actually got funds through yet x x

MsBubblyBlonde46

Hi Niccette, No funds yet but the email did explain that funds will only be released when our activations can be verified. I am getting my £35 as a gesture of goodwill. You should ask for yours back.
I am thinking Wednesday/Thursday should see us getting our money.
Melanie.:A