Vodaphone messing me about

kate99

OneADay wrote: »

No, they would send you a correction bill to confirm before taking a direct debit (or crediting back any overpayment) ... oops you cant do that because of online billing.

From my past experience with vodafone, they do send out final bills to show exact adjustments made but I do not know what they do if customer was signed up to online billing. Easy way to find out is to phone and spend a few pence talking to someone.

I am struggling with vodafone incorrect bill since renewing my contract. I was told today during phonecall 6, that they outsource their bills and once produced, the bill cannot be corrected online. They will somehow deduct the correct amount from your bank account (in my case £4 and not £57 as on bill) and the next month's bill will show the credit amount for the current month. They are apparently unable due to outsourcing the bills, produce a bill for you that shows correctly the amount of minutes you have used from your free minutes.

I was not told what company actually produces the bill, but it seems a very peculiar system if it does not allow for correct bills to be produced when there has been a mistake. I know I already have incorrect entries on the bill for next month, so potentially it could be the bill which is paid in May before everything is corrected.

Don't try to ask speak to a supervisor or manager to sort it out - they won't pass call on, the person dealing with call will insist on dealing with matter. If you do keep asking to speak to supervisor, you may have similiar experience to me - I was transferred to a person who does not deal with members of public and got very shirty with me as I had the cheek to speak to her!!!!

Vodafone

Hi Kate99,

I can see that you are frustrated by this situation and I would like to help you out with this.

Could you please contact us so that we can look through you bills, let you know when you will receive any previously agreed credits and adjustments and set your mind at ease about your future bills.

We can be contacted by clicking this link - Web Relations Team - Vodafone UK

(When contacting, please quote the code WRT135 in the subject line, In the main message please include a link to this thread and your user name.)

I'm certain that we can explain everything for you and ensure that there are no discrepancies on your bill.

Thanks,

Espi
Web Relations Team
Vodafone UK