Vodaphone messing me about

OneADay

TREVORCOLMAN wrote: »

Its not about the cost - its the principle. If they overcharge everyone 1 day thats a lot of money. I will put the money in the Sally Army Pot when I am next in Town.

How do you know if they have overcharged - did you ask at point of cancelling what date the phone will be disconnected?

A lot of money? Its costing them lots paying someone to read emails about billing (something that should not be discussed in emails in interests of security for them and for customer).

Sally who? O I get it, now you are willing to pay into the army - its all ok.

TREVORCOLMAN

TREVORCOLMAN wrote: »

Its not about the cost - its the principle. If they overcharge everyone 1 day thats a lot of money. I will put the money in the Sally Army Pot when I am next in Town.

Part of the reason for these posts is to warn others. For example when MJ brought this to my attention I had a look at it - might not have bothered otherwise.

We are here to help each other.

TREVORCOLMAN

OneADay wrote: »

How do you know if they have overcharged - did you ask at point of cancelling what date the phone will be disconnected?

A lot of money? Its costing them lots paying someone to read emails about billing (something that should not be discussed in emails in interests of security for them and for customer).

Sally who? O I get it, now you are willing to pay into the army - its all ok.

I know it was disconnected on 5 Feb as that is the day I asked for and the one they emailed back to confirm.

OneADay

TREVORCOLMAN wrote: »

I know it was disconnected on 5 Feb as that is the day I asked for and the one they emailed back to confirm.

Here is some logic - if a phone service is to last up to 4th, it would last up to midnight on 4th. The earliest they could have disconnected would have been 5th when people were back in the office to deal with their systems.

Now if you are really quibbling about a few pennies - then do what is sensible and phone them and ask what your final bill is.

TREVORCOLMAN

OneADay wrote: »

Here is some logic - if a phone service is to last up to 4th, it would last up to midnight on 4th. The earliest they could have disconnected would have been 5th when people were back in the office to deal with their systems.

Now if you are really quibbling about a few pennies - then do what is sensible and phone them and ask what your final bill is.

My final bill will not be produced till March.

OneADay

TREVORCOLMAN wrote: »

I already know what my final bill is.

I give up - I concede defeat in this argument...

TREVORCOLMAN

OneADay wrote: »

I give up - I concede defeat in this argument...

Now all I want is for VODA to do the same!

:rotfl:Thanks for the Banter.

:j

OneADay

TREVORCOLMAN wrote: »

Now all I want is for VODA to do the same!

:rotfl:Thanks for the Banter.

:j

I only give up because I do not know (or care any more) what you are complaining about. My best advice is to go ahead and cancel the direct debit.

TREVORCOLMAN

OneADay wrote: »

I only give up because I do not know (or care any more) what you are complaining about. My best advice is to go ahead and cancel the direct debit.

Dont worry you will soon progress to joined up writing - it comes after learning to speak.

redux

TREVORCOLMAN wrote: »

Hence the reason for posting.

No reply in 9 days.

Post on here - reply mysteriously arrives!

:rotfl:

You've just discovered Vodafone's dirty tricks department, who wake up at 5 am on Sundays to read MSE and other forums, then disorientate confused customers even further by going against basic customer service principles and actually replying to messages that people wanted answered.