First Direct - PPI missold claim

J_i_m

Hi.

I haven't found many mentions of First Direct in this forum. I don't know if that's simply because they're a super bank, (I certainly never had any complaints until it was brought to my attention that I was possibly missold the PPI on my personal loans), or if most people don't feel they've been missold by them.

It was Claims Advisory Group, who alerted me to the possibility, don't worry I'm not proceeding with them.

My claim is built around the fact that I did not actually need PPI, since I worked and still work for the NHS, naturally I'm somewhat covered by my employer on the things PPI is supposed to provide cover for.

I do not recall the salespeople (on the phone) telling me that I did not need it. As if they did, then I wouldn't have taken it.

Apart from that, if I'm honest the sale was probably fair, I wasn't forced into PPI, I wasn't told the loans hinged on it. I don't recall being informed I could buy it elsewhere, but in a nut shell I agree that I could have declined the PPI.

So a couple of weeks ago having shredded the un-completed Claims Advisory Group pack, re-shredded it, and then burnt it for good measure (38% + charge!!! No thanks.) I used the letter from this website as a template and posted it off to First Direct.

This morning I received acknowledgement of the complaint.

Dear Mr *****

Thank you for the letter dated * *******

I'm sorry you've had cause to complain. Investigations will be undertaken and I'll ensure a response is issued to you shortly, certainly within the next 10 working days.

For your information, I've enclosed a copy of our leaflet "listening to your comments" which provides further details about the banks complaint procedure.

Yours Sincerly
***** *****
Customer Relations

So far, no reason to complain about the procedure. I shall keep you posted on the developments as they come.

In the meantime, if anyone else has experience of claiming from First Direct please do share them

di3004

J_i_m wrote: »

Hi.

I haven't found many mentions of First Direct in this forum. I don't know if that's simply because they're a super bank, (I certainly never had any complaints until it was brought to my attention that I was possibly missold the PPI on my personal loans), or if most people don't feel they've been missold by them.

It was Claims Advisory Group, who alerted me to the possibility, don't worry I'm not proceeding with them.

My claim is built around the fact that I did not actually need PPI, since I worked and still work for the NHS, naturally I'm somewhat covered by my employer on the things PPI is supposed to provide cover for.

I do not recall the salespeople (on the phone) telling me that I did not need it. As if they did, then I wouldn't have taken it.

Apart from that, if I'm honest the sale was probably fair, I wasn't forced into PPI, I wasn't told the loans hinged on it. I don't recall being informed I could buy it elsewhere, but in a nut shell I agree that I could have declined the PPI.

So a couple of weeks ago having shredded the un-completed Claims Advisory Group pack, re-shredded it, and then burnt it for good measure (38% + charge!!! No thanks.) I used the letter from this website as a template and posted it off to First Direct.

This morning I received acknowledgement of the complaint.



So far, no reason to complain about the procedure. I shall keep you posted on the developments as they come.

In the meantime, if anyone else has experience of claiming from First Direct please do share them

Good for you, hope you receive a good outcome on this soon, fingers crossed fro you.;)

boristbear

My friend got that letter. Next one was an offer for full amount including interest.

di3004

boristbear wrote: »

My friend got that letter. Next one was an offer for full amount including interest.

Fantastic :T:T:beer:;)

J_i_m

Got a "final response" predictably it's a no...with a predictably strong reasoning.

But I'm not satisfied that it was adequately explained to me that I did not need the PPI, so I am exercising my right to take it to the ombudsman.

maxdp

Good Luck to you Jim

J_i_m

Thanks. I'm not overly confident now to be honest. On the face of it... signing away even though not fully understanding it is both stupid and not much of a case.

I'll at least try and get them to cancel the policy though.

di3004

J_i_m wrote: »

Got a "final response" predictably it's a no...with a predictably strong reasoning.

But I'm not satisfied that it was adequately explained to me that I did not need the PPI, so I am exercising my right to take it to the ombudsman.

Jim

Did they give findings to ALL your reasons you given them?
If not if you want to, and they have not let them know.

We received a final in fact the only response from another bank and they did not look into all the reasons we gave, they then accepted taking another look and have revised a further offer, although I only given them 14 days to do this to know whether to move on to the FOS or accept their first offer, but do check to make sure they have given a finding on all your reasons.

Good luck with this.;)

robbedofmymoney

J_i_m wrote: »

Got a "final response" predictably it's a no...with a predictably strong reasoning.

But I'm not satisfied that it was adequately explained to me that I did not need the PPI, so I am exercising my right to take it to the ombudsman.

go for it, youv'e nothing to lose, and all to win.

:beer:

J_i_m

di3004 wrote: »

Jim

Did they give findings to ALL your reasons you given them?
If not if you want to, and they have not let them know.

We received a final in fact the only response from another bank and they did not look into all the reasons we gave, they then accepted taking another look and have revised a further offer, although I only given them 14 days to do this to know whether to move on to the FOS or accept their first offer, but do check to make sure they have given a finding on all your reasons.

Good luck with this.;)

Given how I only gave one reason, the only one that I felt was applicable I have to say they did.

But I filled out the ombudsman form and posted it off along with a few copies of relevant documents within an hour of receiving the letter. I guess that might take six months or so, but we'll see what becomes of it.

In the meantime, to try and save a few pennies a month I'm going to try to get them to cancel the policy.

di3004

J_i_m wrote: »

Given how I only gave one reason, the only one that I felt was applicable I have to say they did.

But I filled out the ombudsman form and posted it off along with a few copies of relevant documents within an hour of receiving the letter. I guess that might take six months or so, but we'll see what becomes of it.

In the meantime, to try and save a few pennies a month I'm going to try to get them to cancel the policy.

That is fine Jim, wishing you luck with this.

And only to suggest as well, if your in any hardship, you could let the FOS know and request if they will fast track, however I am aware there is also a queing system for this as well but it may still help, especially if this applies to you, good luck.;)