Boo to Eurostar!

Equaliser123

OlliesDad wrote: »

Well their customer service was still rubbish, so i don't think it is neccesary.

OP, try to ignore all the people who seem very abrupt with their responses. The people on here are quick to advise on consumer rights, but they only see in a one dimensional way and fail to realise that when a company messes up (as they have admitted themselves), then some good customer services may be necessary.

How has it messed up?

Seems to me like Eurostar has bent over backwards to help OP. Try and keep up.

UK2010

OlliesDad wrote: »

Well their customer service was still rubbish, so i don't think it is neccesary.

OP, try to ignore all the people who seem very abrupt with their responses. The people on here are quick to advise on consumer rights, but they only see in a one dimensional way and fail to realise that when a company messes up (as they have admitted themselves), then some good customer services may be necessary.

The word "ungrateful" seems an accurate description of the above consumer attitude.

Ungrateful's not really a quality though is it, I'm surprised some people are so vocal about having this attribute.

mountainofdebt

actually I don't think Eurostar's customer service is rubbish and I speak from personal experience of it.

Imagine getting to Garde de Norde on your way home and your OH discovers he can't find the car keys. So while he goes back to the hotel (at least a 30 min metro journey away) becuase that's the last place he remembers having them you go to Eurostar's ticket office to see if you can tickets on another journey for you, OH and the other 2 people in your party wondering how much its going to cost you.

Not only do the nice lady in the ticket office phones the hotel and confirm the car keys are there (because your 20 yr old O level french is not up to the job) but she transfers all the tickets in the party to a later train free and keeping the seats in first class which you've paid for.

Pretty good service in my book.......and yes I did contact HO to let them know how much it was appreciated!

rl290

Nice to hear you've had success. This really is the very definition of a company providing a sensible solution to a sensible complaint.

As for the person who said the CEO would never complain, I have twice written directly to the CEOs of companies (once O2, once an online retailer) and both times they have replied in my favour. If you don't ask, you don't get.

R

[Deleted User]

That's exactly it - if you don't ask, you don't get.

So, actually, YES - I'm happy to change my attitude and thank Eurostar (publicly) for changing their tune and being so helpful, understanding and generous. Their Customer Service staff were abrupt when I dealt with them, but it seems deep-down that they do want to be seen as a pro-active customer-supporting organisation.

So, a good result all round!...and exactly what this site is about!

Equaliser123

Deleted_User wrote: »

That's exactly it - if you don't ask, you don't get.

So, actually, YES - I'm happy to change my attitude and thank Eurostar (publicly) for changing their tune and being so helpful, understanding and generous. Their Customer Service staff were abrupt when I dealt with them, but it seems deep-down that they do want to be seen as a pro-active customer-supporting organisation.

So, a good result all round!...and exactly what this site is about!

Well let's just hope your girlfriend doesn't take you to be a miser.

[Deleted User]

I would hope not, considering what I have paid on this trip, ring and experience.

Equaliser123

Deleted_User wrote: »

I would hope not, considering what I have paid on this trip, ring and experience.

And then spoiling the ship for a ha'penny of tar....

voiceofreason

Deleted_User wrote: »

I was due to take my girlfriend to Disneyland Paris by Eurostar just before Christmas. Aside from it being my birthday, I was going to propose to her (had the ring, occasion all ready).

The snow put stop to that and our trip was cancelled.

I managed to rearrange it through lastminute.com and so we're now going this weekend for Valentines' Day, where I'm going to try popping the question for the 2nd attempt!

I'm not fussed about compensation from Eurostar, but I phoned them hoping they might be able to make our trip a little bit special, given that our first trip was cancelled because of them. We lost out too - tickets to shows were cancelled, our hotel etc...so I thought they might show a bit of good cheer and do something small for us, whether that's an upgrade on the way back or even just something little like a glass of champagne.

Unfortunately, 'computer says no' attitude prevails and they say they can't do upgrades and they don't sell champagne. Whatever happened to the French being romantic!

So, well done Eurostar for the way you've treated us as customers. Not only did we have our first trip cancelled, but when we politely contact you to see if you'd like to remedy the situation you don't even have the capacity to do so.

Also...I had to wait 23 minutes on hold before I spoke to a Customer Service advisor.

Eurostar = rubbish

Bloody hell, your missus is a lucky girl.

Are you always this cheerful?

gordikin

Deleted_User wrote: »

I would hope not, considering what I have paid on this trip, ring and experience.

Am I really such a bad person for thinking what I'm thinking!?