Boo to Eurostar!

[Deleted User]

I was due to take my girlfriend to Disneyland Paris by Eurostar just before Christmas. Aside from it being my birthday, I was going to propose to her (had the ring, occasion all ready).

The snow put stop to that and our trip was cancelled.

I managed to rearrange it through lastminute.com and so we're now going this weekend for Valentines' Day, where I'm going to try popping the question for the 2nd attempt!

I'm not fussed about compensation from Eurostar, but I phoned them hoping they might be able to make our trip a little bit special, given that our first trip was cancelled because of them. We lost out too - tickets to shows were cancelled, our hotel etc...so I thought they might show a bit of good cheer and do something small for us, whether that's an upgrade on the way back or even just something little like a glass of champagne.

Unfortunately, 'computer says no' attitude prevails and they say they can't do upgrades and they don't sell champagne. Whatever happened to the French being romantic!

So, well done Eurostar for the way you've treated us as customers. Not only did we have our first trip cancelled, but when we politely contact you to see if you'd like to remedy the situation you don't even have the capacity to do so.

Also...I had to wait 23 minutes on hold before I spoke to a Customer Service advisor.

Eurostar = rubbish

dmg24

What did you expect them to do? Are you blaming them for the snow?

McKneff

Next time, go on to the Continent with P & O.

Customer service - excellent
Food

---

expensive.
Ship - excellent
Cabins - excellent
Any complaint at all they will bend over backwards to accommodate you.

hartcjhart

send a 'polite' email to this guy ,he is the head honcho


Richard Brown,

[Deleted User]

dmg24 wrote: »

What did you expect them to do? Are you blaming them for the snow?

I expected them to seize the opportunity to show that their Customer Services department are genuinely helpful. As it was, I had to wait ages to speak to someone and was then told they weren't interested in helping.

I said that I was more than willing to waive the compensation they are offered to us, so it's hardly an unreasonable request from us. Even if they hadn't have been affected by the snow, many companies would have gone the extra mile and offered a little gesture to attract goodwill.

And actually, I do blame Eurostar for the cancellation. Not the snow, sure...but everyone else seems to cope. Their Customer Service during that period was awful.

dmg24

You have paid for a service. Eurostar is fulfilling their contract with you and providing you with that service. If you want something extra, you will need to pay for that. I don't see why you think that you deserve special treatment?

Equaliser123

OP - sadly to say, you are expecting something for free. Given that it is Valentine's weekend, please think about the precedent set if they started uncorking champers for everyone.

I've travelled First on Eurostar many times and think it is exceptional service - and great lounges to relax in first. Why not splash out?

[Deleted User]

dmg24 wrote: »

You have paid for a service. Eurostar is fulfilling their contract with you and providing you with that service. If you want something extra, you will need to pay for that. I don't see why you think that you deserve special treatment?

Mmm. Interesting logic, given that Eurostar DIDN'T fulfil their original contract with me: they cancelled our trip!

Rearranging transport does not mean they are fulfilling their contract. If we couldn't - or wouldn't - travel at a later date then it would definitely have broken their agreement.

The point, DMG24, is that they have already agreed to compensate us for out-of-pocket expenses that were far greater than this gesture I was asking of them. We lost our hotel, show tickets...and I suggested to them that rather than compensate us in that way they could instead upgrade us at little cost to them (but make a big difference to us). A glass of champagne each would probably cost them about £2.

And actually, I do think we deserve special treatment. They ruined what was going to be my proposal to someone I want to spend the rest of my life with. They failed to deliver their side of the bargain, by getting us to Paris. So, they could at least make even a small gesture to make things up to us.

[Deleted User]

Equaliser123 wrote: »

OP - sadly to say, you are expecting something for free. Given that it is Valentine's weekend, please think about the precedent set if they started uncorking champers for everyone.

I've travelled First on Eurostar many times and think it is exceptional service - and great lounges to relax in first. Why not splash out?

NO - I'm NOT expecting something for free. As I've said (several times already) I was happy to waive existing comepnsation they've already agreed for us!

And no - they wouldn't be setting a precedent. How many customers travelling on Valentines weekend were planning on proposing between 19th - 23th December 2009 and had their trips cancelled by Eurostar then. Very very few!

hartcjhart

JUST SEND THE EMAIL:mad:

Snakeeyes21

Naughty naughty op, your taking the mrs away for valentines and you want some freebies, don't let the other half know your a cheapskate, you will end up having a microwave dinner for one :rotfl:

Wether you were proposing on the earlier trip is neither here nor there, its nothing to do with Eurostar, I presume they don't lay on a fanfare for proposals.