Boo to Eurostar!

hazey31

Deleted_User wrote: »

Mmm. Interesting logic, given that Eurostar DIDN'T fulfil their original contract with me: they cancelled our trip!

And I'm sure that the guys at Eurostar cancelled your trip just to !!!! you off.

Don't suppose you flicked the telly on at any point when you were sat around not able to go to Paris? It was the top story on the news for several days... The conditions in Northern France, Belgium and the South of England were the worst they'd been in over 20 years- so many people were stranded on both sides tunnel, some with young families, elsewhere peeople were dying and there was traffic chaos absolutely everywhere. And I know this from first hand because we were stuck at the Eurotunnel terminal and Calais motorway for 7 hours trying to get home for Christmas.

To have to close the Eurostar and reduce the Eurotunnel services was not one that anyone took lightly. If that train had run and you'd been stuck on it, you'd be on here whingeing for more compensation for that too.

Tough poo on the other things getting cancelled but there's something called insurance that should cover that? Gotta feeling you didn't take that out though.

If you want champagne on the Eurostar, buy a bottle yourself and don't ask anyone else to pick you the tab based on your 'disappointment' and 'expectations'.

gordikin

I suppose it will be Eurostar's fault too if she says 'no'!

peachyprice

Deleted_User wrote: »

NO - I'm NOT expecting something for free. As I've said (several times already) I was happy to waive existing comepnsation they've already agreed for us!

Why can't you just use the money you're getting for the exisiting compensation to pay for an upgrade and bottle of champagne? :idea:

[Deleted User]

Geesh, what a horrible lot of abuse! No wonder companies get away with crap service with you lot around...!

There used to be a time (and I'm not old!) when companies would desire your custom. I bet if I'd contacted someone like Virgin about this they would have seen it as an opportunity to score some brownie points. Apologies for the inconvienced etc...this small gesture will make up for it etc.

hazey31 - yes, we did take out insurance. But that's irrelevant, as Eurostar have agreed to pay our out-of-pocket expenses and we haven't lost out beyond that.

You seem to think I'm demanding compensation here - for the hundreth time - I AM NOT! I am asking them to see if they could take WHAT THEY HAVE ALREADY AGREED TO PAY ME (can I make this point any clearer?) and swap it FOR SOMETHING LESS BUT WHICH WILL MEAN MORE.

Flipping heck, MSE forums seem to have an attitude problem!

[Deleted User]

hartcjhart wrote: »

JUST SEND THE EMAIL:mad:

Yes, I have!

Thank you.

pimento

I think it's nice that you're trying to make your trip extra special. Mr. Pimento wouldn't have thought of it.

McKneff

this thread is blumming hilarious.

OP- i hope she says 'yes'

UK2010

Deleted_User wrote: »

No wonder companies get away with crap service with you lot around...!

They're probably having to reduce their spend on the service side to cover the cost of people wanting things for free!!!!

So is rubbish service defined as booking something, wanting a load of stuff for free with it and not getting it? Bit more of an unrealistic customer to me!

Equaliser123

McKneff wrote: »

this thread is blumming hilarious.

OP- i hope she says 'yes'

If it were me, I would politely decline on the basis that my husband to be cannot actually fork out £20 for a bottle of bubbly but is trying to blag it in standard class.

Equaliser123

Deleted_User wrote: »

Yes, I have!

Thank you.

Well let's hope he personally greets you - or better still, puts on a whole Eurostar just for you. And when you get off, doubtless there will be a ticker tape parade.

I'm sure the CEO will interupt his busy day to provide all of this and more for someone who in their opening post has described his company as "rubbish".

When I proposed to Mrs E, I paid for a bottle of champagne - plus a few other rather nice little touches. Why don't you rather than trying to blag something for free from the back of the train?