Virgin Media Price Changes Effective From 1/4/2010

Ypaymore

http://www.virginmedia.com/myvirginmedia/price-changes.php

glider3560

What a shame They've not but the price up on my tariff.

dacdesigns

glider3560 wrote: »

What a shame They've not but the price up on my tariff.

What do you mean by that? Mine is going up by £3.99 a month :mad:

Please let me know if you know something I don't

glider3560

dacdesigns wrote: »

What do you mean by that? Mine is going up by £3.99 a month :mad:

Please let me know if you know something I don't

I'm looking for an easy way of breaking my contract early as I'm absolutely fed up with the poor connection and poor service I'm receiving. If they had put the price up on my tariff (Broadband Size L) then I could leave with 30 days notice and wouldn't have to pay a cancellation fee.

Colliefrog

Thank god I'm leaving the country, I'll be well shot of them!!

dacdesigns

Will they let you get out of contract because of this? I know I missed out on the orange get out of contract doings, which anoyed me as I have 3 contracts with them

I am happy with the service from VM but dont like them putting the cost up.

glider3560

dacdesigns wrote: »

Will they let you get out of contract because of this? I know I missed out on the orange get out of contract doings, which anoyed me as I have 3 contracts with them

I am happy with the service from VM but dont like them putting the cost up.

This is taken directly from Virgin's contract, italics is my emphasis:

J Ending these agreements

1. These agreements will continue until the end of the minimum period for each service you take. After the end of all relevant minimum periods , for services other than premium television services , either Virgin Media Ltd or you may end these agreements by giving the other 30 days' notice. You must pay any relevant usage charges and line rental up to the end of that 30-day notice period.
2. Either Virgin Media Entertainment or you may end the agreement for premium television services at any time after the end of the minimum period for premium television services . If you wish to end the agreement for premium television services before the end of the minimum period , you will be charged the monthly charge that you would have paid for the rest of the minimum period for premium television services .
3. You may also cancel a service other than premium television services during its minimum period by giving us 30 days' notice. If you end this agreement before the end of the minimum period for any of the services (other than in the circumstances outlined in section K or paragraph J5), you must immediately pay (to Virgin Media Payments) the balance of the line rental (if this applies) or the monthly charges (or both) that you would have paid for the rest of the minimum period for each separate service (based on the line rental and monthly charges that you are paying when your agreements end). If you cancel any but not all of your services before the end of their minimum period , you must immediately pay (to Virgin Media Payments) the balance of the line rental (if this applies) or the monthly charges (or both) that you would have paid for the rest of the minimum period for those services (based on the line rental and monthly charges that you are paying when you cancel those services ).
4. If you choose to cancel these agreements you have for Virgin TV services with Virgin Media Ltd in accordance with these terms and conditions, Virgin Media Entertainment shall be entitled to terminate its agreement with you for premium television services at the same time (whether you have chosen to do so or not).
5. If:
   1. Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments increase their respective charges under these agreements ;
   2. Virgin Media Ltd and/or Virgin Media Entertainment make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or
   3. Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments make significant changes to the terms and conditions of these agreements (including the other legal stuff ),
   you may cancel those services affected without penalty by giving Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) at least 30 days' notice in writing. If you cancel any services in these circumstances, the increased charges will not apply to those services during the 30-day notice period and paragraph J3 will not apply if you cancel before the end of the minimum period . If you do not give such notice of cancellation within 30 days of any increase in charges or changes to the services or this agreement being notified to you or, if later, receipt of your first bill following such increase in charges, Virgin Media, Virgin Media Entertainment (if applicable) and Virgin Media Payments will assume that you have accepted the increase in charges and the changes to the services and these agreements and you will no longer be able to cancel your services under this paragraph.
6. If Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments break the terms and conditions of these agreements , you're free to end these agreements .
7. We and/or Virgin Media Entertainment may end the respective agreement immediately by giving you notice:
   1. if our and/or Virgin Media Entertainment’s authority to operate as a public communications provider is suspended for any reason;
   2. in our and/or Virgin Media Entertainment’s reasonable opinion it is necessary to do so for security, technical or operational reasons.
8. When these agreements end or you cancel a service , we and/or Virgin Media Entertainment will deactivate (permanently switch off) any relevant equipment we supplied to you to provide the services . You will no longer be able to use the equipment .
9. If you fail to return or make available for removal any item of the equipment , you may have to pay extra charges for any individual item of equipment , including the replacement cost and reasonable recovery costs. In addition to our other rights, we reserve the right to bring proceedings against you for the return of our equipment .
10. If these agreements are ended for any reason, or if any of the services are cancelled, Virgin Media Ltd and/or Virgin Media Entertainment and/or Virgin Media Payments will be entitled to keep any money Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments hold (including deposits and advance payments), and to use that money to pay any obligation or debt you may owe under these agreements. We'll get in touch with you to refund to you any money remaining after these deductions, unless our costs to administer that refund outweigh the actual account balance. If that's the case, we'll donate the account balance to charity. We'll also donate your account balance to charity, whatever the amount, if we have not been able to contact you within six months of the date of termination of these agreements.

dacdesigns

Just rang them to see how much my bill is going up and I was right £3.99pm :mad:

Told the lady that I will be getting rid, save some money :T

dacdesigns

Just rang them back to see if I could cancel over the phone (long shot) and was told that its not possible, so I read the first bit from there agreement above to her then she tells me I would have to pay a fee, so I read the second part, then she tells me to write in lol

bye bye VM

glider3560

dacdesigns wrote: »

Just rang them back to see if I could cancel over the phone (long shot) and was told that its not possible, so I read the first bit from there agreement above to her then she tells me I would have to pay a fee, so I read the second part, then she tells me to write in lol

bye bye VM

Make sure you send the letter by recorded delivery (about 75p extra), so that they can't say they didn't receive it. Also ask for a prompt written response stating the date your contract will now end and confirming there will be no price increase/cancellation fee.

dacdesigns

glider3560 wrote: »

Make sure you send the letter by recorded delivery (about 75p extra), so that they can't say they didn't receive it. Also ask for a prompt written response stating the date your contract will now end and confirming there will be no price increase/cancellation fee.

Hi, thanks for your help! can I ask would this letter below be ok? I'm not the best at this sort of thing lol



[FONT=&quot]Dear Sir/Madam[/FONT]

[FONT=&quot]Termination of Agreement[/FONT]


[FONT=&quot]Account Name: *****[/FONT]


[FONT=&quot]I am writing to notify you that I am exercising my right to terminate all services as per your terms & conditions listed below due to increased charges of £3.99 per calendar month:[/FONT]

[FONT=&quot]If: [/FONT]

1. [FONT=&quot]Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments increase their respective charges under these agreements ;[/FONT]
2. [FONT=&quot]Virgin Media Ltd and/or Virgin Media Entertainment make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or[/FONT]
3. [FONT=&quot]Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments make significant changes to the terms and conditions of these agreements (including the other legal stuff ),[/FONT]

you may cancel those services affected without penalty by giving Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) at least 30 days' notice in writing. If you cancel any services in these circumstances, the increased charges will not apply to those services during the 30-day notice period and paragraph J3 will not apply if you cancel before the end of the minimum period .


[FONT=&quot]I am giving 30 days notice for the termination of the account.[/FONT]


[FONT=&quot]Please confirm receipt of this request by post to the address given at the top of this letter.[/FONT]

[FONT=&quot]Yours faithfully[/FONT]