Bank Charges Reclaiming Guide discussion

Nasqueron

Carriem wrote: »

hi I have tried searching but is there still a thead with all the contact details of the banks businesses for PPI reclaiming? also is there a standard SARs letter anywhere? thank you

Each bank will have a website and a complaints form there to start off or will provide a phone number for their team. Make sure you are 100% sure you are on the bank website as PPI claims firms are known to use misleading website addresses and use the bank branding to make you think you are complaining to the right place - the bank website would be something like santander.co.uk not santanderppiclaims.co.uk

With that, simply fill in the details with your complaint, gather up your proof and wait for them to contact you

The DSAR letter is on this website.

https://forums.moneysavingexpert.com/discussion/1475553

You do not need to do a DSAR to complain about PPI however, bank staff can tell you on the phone in most cases if the account was active in the last few years

Nasqueron

MattGb wrote: »

Hasn't this all ended now? I still get call about it

PPI sadly has a couple more years

Bank charges - only current hardship claims so not much use for claims companies to try

Bank packaged accounts - many will be time barred already

Certainly in the next year or so the spam will stop as the process will all be closed of - companies are already changing their TV adverts to mention the deadline as they desperately drag in the last few victims to get their pound of flesh

Eoghan12

I spoke to my bank about reclaiming charges which were causing us financial hardship. They told me that if we went down that road our account would be made a basic cash account and we could not operate any direct debits from it and also it would affect our credit rating. Can anyone tell me if this is the case or were they just trying to fob me off.

[Deleted User]

If you claim financial hardship then certainly it will affect your credit rating. The Bank will usually offer a managed Bank account rather than a Basic one in the first instance. Only in very extreme cases would you lose the ability to pay by DD.

You haven't been "fobbed off", but you have been warned of some of the likely consequences.

If you are actually in financial hardship then you have nothing to lose by asking the Bank to refund charges which have contributed to that.

katy66

Hi

My husband and I have been regularly exceeding our overdraft facility and getting daily charges of £5. This has mainly been happening for the last year or so, and is because I had to stop working as a full time teacher due to ill health.

I do claim disability benefits but they don't cover the constant charges (up to £80 a month) and we are in a vicious circle of debt. I'm aware of the process to try and claim some charges back due to hardship but wanted to ask- can we claim on both accounts or just one? My husbands account is the one that's overdrawn the most but mine is too, and I'm the one who has had to give up work. We, as a couple, are going through hardship but I wasn't sure what the best thing to do would be. Any advice?

Thanks in advance
Katy

[Deleted User]

Your reduced circumstance may well have resulted in "hardship". However, you need to meet the Bank's criteria for Financial Hardship.
If you contact the Bank they will examine your statements and if you are struggling to pay for essentials rather than simply consumer spending they MAY choose to refund some charges, typically those incurred in the last six months. Any refund is a goodwill gesture.

Your husband will have to approach his bank separately and go through the same process.

Nasqueron

Do note also a refund of charges is only one possible route they take, they make freeze future charges allowing you to pay off the debt for example

charliepigeon

Hello dear Moneysavingexperts

Six or seven years ago I became so incensed with my bank and credit card companies
that I decided to cut them off and leave them hanging.
Now I am not sure whether to try and get some payback?
I had three credit cards with PPI and my current account had an overdraft facility I never asked for
and also had PPI.
The bank advised me to take out PPI.
I was self-employed at the time and it seemed to make sense.
Work was good for a few years and I even forgot I had an overdraft facility, then the plastering trade hit a very poor period when the housing bubble hit.
I had to live in the top end of my overdraft for a long time.
During this period I went over my overdraft limit more than ten times and received charges of around £300 each time from LLoyds TSB. Similar occurrences were happening with my credit cards too.
A lot of these charges were incurred by paying my PPI(without my knowledge or agreement) taking me over my limit.
I tried to cancel the PPI but I still kept being charged for it resulting in numerous charges on my account and credit cards.
Then my knees went and my plastering days were over, I tried to claim from my PPI but of course unbeknown to me PPI did not even cover self employed people like myself.
I had had enough and decided to call it a day with all these financial institutions as they seemed the biggest crooks I had ever dealt with and believe me, I have known some dodgy people in my time.
So I have ignored all my debt for 6 to 7 years now.
But I am unsure of my next move.
I was hoping you could advise me on how to claim against these
and maybe whether I should apply for my debt to become statute barred?
And how this would affect a claim.
Also I am not sure if I should be claiming for PPI or to reclaim bank charges.
My debt was somewhere between 3 to 4 grand I think.
I do hope you can help me?

Nasqueron

charliepigeon wrote: »

Hello dear Moneysavingexperts

Six or seven years ago I became so incensed with my bank and credit card companies
that I decided to cut them off and leave them hanging.
Now I am not sure whether to try and get some payback?
I had three credit cards with PPI and my current account had an overdraft facility I never asked for
and also had PPI.
The bank advised me to take out PPI.
I was self-employed at the time and it seemed to make sense.
Work was good for a few years and I even forgot I had an overdraft facility, then the plastering trade hit a very poor period when the housing bubble hit.
I had to live in the top end of my overdraft for a long time.
During this period I went over my overdraft limit more than ten times and received charges of around £300 each time from LLoyds TSB. Similar occurrences were happening with my credit cards too.
A lot of these charges were incurred by paying my PPI(without my knowledge or agreement) taking me over my limit.
I tried to cancel the PPI but I still kept being charged for it resulting in numerous charges on my account and credit cards.
Then my knees went and my plastering days were over, I tried to claim from my PPI but of course unbeknown to me PPI did not even cover self employed people like myself.
I had had enough and decided to call it a day with all these financial institutions as they seemed the biggest crooks I had ever dealt with and believe me, I have known some dodgy people in my time.
So I have ignored all my debt for 6 to 7 years now.
But I am unsure of my next move.
I was hoping you could advise me on how to claim against these
and maybe whether I should apply for my debt to become statute barred?
And how this would affect a claim.
Also I am not sure if I should be claiming for PPI or to reclaim bank charges.
My debt was somewhere between 3 to 4 grand I think.
I do hope you can help me?

You won't have any luck with historic bank charges, the supreme court case in 2009 put paid to that. If you are in current hardship you can ask them for help

6 years after you last paid or acknowledged the debt it will be statute barred but it will still exist so any refund of payments can be set against that debt, any money left you would get

You can complain about the PPI if you feel it was miss-sold, the self employed angle, if true (and you have it in writing from the bank that you were not covered) would be a win. Again any refund would be offset against the debts

PPI on credit cards was typically around 70p per £100 of debt. The PPI element did not contribute massively to your debt issue so don't and claim anything like that, you can mention it didn't help but it certainly didn't push you over

charliepigeon

Thanks for swiftly replying, I have no written documentation from the bank about not being covered.
So I guess there is not much point applying for a claim.
Thank you for your time.