Claims Advisory Group

J_i_m

I was indeed thankful for their lack of intelligence because it raised alarm bells in my head and I didn't go with them.

dunstonh

cag is not a dodgy company there all above board and the reason why they are heavily regulated by the moj is because people are complaining. complaints do not make a company dodgy tho.

That is rubbish. The MoJ has acknowledged that it only has the resources to deal with cases based on volume of complaints. CAG was named in March as facing a probe by the ministry of justice. There is virtually no regulation until a company hits the MoJ radar for wrongdoing.

i hadnt realised that this was a spelling test for some of you.

It wasnt the spelling but the awful grammar. On par with a 10 year old.

[Deleted User]

magpiecottage wrote: »

It's all gone quite in the direction of PPIdisgrace all of a sudden!

He's posting above in his "CAG employee" guise.

Don't feed the troll.

magpiecottage

Moneyineptitude wrote: »

He's posting above in his "CAG employee" guise.

Looks like it - particularly the time of the first post.

Still we now know who he works for.

Would you trust him with your finances?

Nettles84

I recently spoke to claims advisory group to inform them that I wanted to cancel my claim due to the amount of time it had taken and the appalling customer service.
I was then put though to a guy who asked if I was informed there may be a cancelation charge which I wasn't.
He told me that there will be a charge of approx £300 to cancel.
I then told him that I refuse to pay that and went on to explain that my claim has been ongoing for 3 years and I have still not received anything, and I have not been regularly updated with my claim after asking plenty of times.
He then told me that I was lying so I asked him to check the file again and you will see, plus I had a letter in front of me that clearly states the date I started this claim. He went away for a few minutes and must have checked the notes because he then informed me that the charge will be dropped due to the length of time it had taken.

I'm just hoping they stick to their word and don't send me any fees, and if they try charging me surely I can challenge them to listen to the call as they are all recorded for training and monitoring purposes supposedly.

cagga1

Nettles84 wrote: »

I recently spoke to claims advisory group to inform them that I wanted to cancel my claim due to the amount of time it had taken and the appalling customer service.
I was then put though to a guy who asked if I was informed there may be a cancelation charge which I wasn't.
He told me that there will be a charge of approx £300 to cancel.

Myself & my wife are being bullied by these mongrels.I also told them I wanted to cancel, only to be told a "calculated provisional service fee of £1156.82 applies".
We only agreed to them dealing with our claim for mis-sold PPI following the constant phone calls that we had. To be frank, I feel we were ground down by them & they caught us on a bad day.
To date they have only got us a minimal amount back of £24.50, for which they charged us £9.50, but the service fee of £1156.82 is something we can't afford, due to only jointly being in receipt of Disability benefits & state retirement pensions.
How can we get them to stop pestering us & possibly dropping their charges?
I will add that once I found out how easy it was to check for PPI & to reclaim it, I refused to sign the constant number of Ombudsman forms they sent me & binned them.So any contract signing, was kept to a minimum.
Please help me with any advice on how to stop these people.
Any help via inbox would be gratefully appreciated.

magpiecottage

Do you have copies of the forms you signed Cagga1?

If so, I would respond by telling them that they have clearly lost the previous forms and are therefore in breach of General Rule 4 of the Conduct of Authorised Persons Rules 2013, which says "A business shall ensure that any staff or other people working on its behalf have the necessary competence on its behalf have the necessary training and competence to perform their duties".

Therefore, offer they can either find the correct document, pay you £50 (which cannot be deducted from any redress) for your time to complete a duplicate or they can resign as your representative on a "hands down" basis.

gravitytolls

Sorry to butt in, but I'd like some advise re. an elderly lady I work with.

She's past retirement age still has two jobs with no intention of ever retiring. She has no family around her, her husband died some 30 years ago and her one son is in America.

She has poor literacy skills and is not articulate, clearly not understanding the ramifications of this cold call.

CAG called her well over a year ago, usual routine of questions etc. Bless her she didn't even know what PPI was, but they persuaded her it was worth them finding out if she'd paid for it and she agreed as she could do with the money.

She signed the forms, they called her repeatedly until the forms were posted.

Fast forward, more calls, more forms, no refund. One day she calle into the branch, the bank manager told her she could deal with it herself, she could even use the branch phone so she didn't incur charges on her bill. This she did eventually receiving a refund.

In the meantime when CAG called she told them to 'cancel it, it's been nearly two years, I'm doing it myself.'

It appears they've not cancelled, they know about her refund and want money.

She doesn't know what she's signed, CAB requested a copy of the agreement, but they've only sent what looks to be the back page of an agreement, her signature and the small print, no details of account numbers or specific authorisations.

Poor soul, I feel for her and I'd like to help if I can; any advise would be gratefully received.

dunstonh

Fast forward, more calls, more forms, no refund. One day she calle into the branch, the bank manager told her she could deal with it herself, she could even use the branch phone so she didn't incur charges on her bill. This she did eventually receiving a refund.

In the meantime when CAG called she told them to 'cancel it, it's been nearly two years, I'm doing it myself.'

It appears they've not cancelled, they know about her refund and want money.

Unfortunately, you cannot cancel it after you get the refund.

The only way she can get out of paying them is if the bank say the original complaint put in by CAG failed and a new complaint was lodged by her and that her complaint succeeded. If the bank just tagged her complaint onto the original complaint (as you would expect) then she has to pay CAG.

gravitytolls

Thanks.

She's fetching all her paperwork in today so hopefully I'll be able to work out what happened and when.

Poor soul, there should be something in law to prevent any organisation or company from being able to send contracts like this following a cold call.