Ryanair have changed my flight time without telling me!!!

MarkBargain

inflationbusting wrote: »

It is possible that there is no right or wrongs at the moment.

This has happened to me before, could I be sure that I was informed as soon as the flight had changed? I could not be sure. All that I can say is that the further in advance you book your flight in advance, the more chance this is of happening. It's rare that should you book a ticket for travel in Feb today, that the schedule will change.

It's entirely possible that such changes are speculative. For instance, the rumoured 20% cuts in the summer for Dublin. To engineer this, the schedules would have to be changed. It's not really that straightforward to change these; as changing one flight potentially has the capability to change the timings of the next four or five for that days.

But - should Dublin (or whoever) stand down in it's demands, the schedules would be reset to normal, as they were. Of course, it wouldn't look professional to send an email to a passenger advising of a change, and then go back, cap in hand, changing it back.

Of course, it isn't professional either for a passenger to only discover a change of schedule online, but this is making the best of a bad situation.
My own guess is that the emails to passengers are only sent when things are confirmed.

I would suspect that if the schedule was changed, you would get an email in due course, perhaps 3 months prior. Of course, there is the chance that differences are resolved, nothing might happen and your flight might leave at the booked times.

Anecdotal evidence seems to support this side of things; it's very rare in today's climate for anyone to turn up at the airport, whether Ryanair or otherwise and find the flight has been changed without them knowing. Of course there are always going to be cases where it has happened to people,but there is no good reason as to why the airline would not email you.

I could only advise, update closer to the time when your flight is. Then, we can apportion blame. Obviously not of consolation to anyone flying, but this is one of the risks inherent in the low-costs.

Thanks Inflationbusting, very sensible post. I will indeed check the the date of the flight and make my transport bookings then.

tece

To update that I have called Ryanair today and since this contact they have emailed me a flight itinerary with the new flight times. The agent said I had been emailed by Ryanair on 28 December which I was but this was confirmation of my revised booking from EMA following the previous cancellation from DSA. He could not offer any explanation why I had not been contacted about this latest change and offered to transfer me free of charge to a flight from Stansted or Liverpool both of which are a 2.5 hour journey from home.
While I accept this may be one of the risks flying low cost, is it in the terms and conditions when I book that Ryanair can and will change my flight by 11 hours 50 minutes into the next day and only bother to inform me when it suits them.
As MarkBargain previously said Ryanair has updated their database so why not trigger an email to their customers.

MarkBargain

I can imagine you are angry about that tece.

Ryanair don't seem to like email, do they? They are the only company I know of that do not offer an email address or any facility to email them through their website! This is from a company who laughably argue that the £5 (per person per flight) online check in fee is not to make a profit, but to invest in their website. Hahaha.

dmg24

MarkBargain wrote: »

I can imagine you are angry about that tece.

Ryanair don't seem to like email, do they? They are the only company I know of that do not offer an email address or any facility to email them through their website! This is from a company who laughably argue that the £5 (per person per flight) online check in fee is not to make a profit, but to invest in their website. Hahaha.

Angry is a very extreme emotion. Perhaps you need to put your feelings into some kind of perspective?

MarkBargain

dmg24 wrote: »

Angry is a very extreme emotion. Perhaps you need to put your feelings into some kind of perspective?

Since when has anger been "very extreme"? According to the Oxford English Dictionary it can mean "a strong feeling of annoyance". As Mark Twain once put it "When angry, count four; when very angry, swear."

cannyscot_2

Bengt wrote: »

I have received schedule changes from Ryanair a couple of times and they have always been very cooperative when I have called them to change to another flight. This has been done without any extra cost for me, even though once I have changed to a far more expensive filght.

same here fly ryanair a lot as i am acheapskate and I have swapped 2 lots to more expensive flights out of other airports to suit myself with ni problem They were very helpful.

cannyscot_2

Mark bargain-This happened to me once and basically I was ahead of them. They did e-mail me about a week after the change but I had already noticed which helped as I was on the phone first and got my first choice change no bother. If you want to change to the evening flight it might be worth calling now. It's the 10p line (forget the no) so not too bad.

tece

dmg24 wrote: »

Angry is a very extreme emotion. Perhaps you need to put your feelings into some kind of perspective?

I am angry about this and feel that I have every right to be as Ryanair have messed up my holiday plans not once but twice!

eevie

The same thing happened to me a few years ago with Ryannair. I Noticed the flight change before they notified me, although I cannot remember how long it took them to notify me and I was ok with the time change so didn't feel it necessary to contact them.

Anyway in the email I eventually got it said because the time change was significant that I was entitled to cancel the flight, I didn't want to do this, but the email also asked me to reconfirm to accept the changes. I didn't do this straight away. I was sent at least 3 more emails asking me to re-confirm, I checked the email and as long as I reconfirmed before the flight I was ok.

After a few months the flight price reduced, so in the end I cancelled the flights and re-booked at the lower price saving about £150 for 4 flights.

So if you're happy with the times and don't want to cancel, don't accept the changes but keep checking the price. If the price comes down accept the cancellation and re-book. But read all the small print first just in case anything has changed since I did this.

amy_lou_4

Do they ever change the flight time, and then change it back again?! I booked return Dinard-East Midlands at the beginning of January to come back from work in France for a friend's wedding. Ryanair have changed the 12:55 return flight to 10:30 and I haven't had notification yet so fingers crossed it might go back, and I can have another hour and a half sleep after the exertions of the evening ceilidh! If it goes any earlier I might just end up staying up all night...