Virgin Cable Broadband speeds

haveagoade

Another Virgin redefinition of words.......

Copy paste from Virgin Site.........
Unlimited downloads

You'll never have to worry about going over the limit

.....................

Never means Never its is not subject to conditions.:mad::mad::mad:

Welcome to the new Unique VIRGIN dictionary.

jb66

There is no limit, technically, but it'll take you longer to do the same things....

Most BB providers have somesort of FUP, off the top of my head o2/be dont and virgin XXL

robt_2

Wow, you really have an axe to grind and are hilariously clutching at straws now.

The simple fact is it IS unlimited. Your definition of 'totally' is not relevant and nor are the ASA. It doesn't specify what speed the unlimited downloads will be. The vast majority of ISPs have a fair usage policy or a fixed cap. Virgin don't. End of.

Have you actually spoke to Virgin to ask why you got 10mb straight away after switching from the 2mb service? What did they say? Or are you just speculating without knowing the facts? Do you know how cable broadband works? Do you know your power levels? Do you know that different speeds work differently with different power levels?

All of that is pretty much irrelevant. £10 says you were speed restricted due to your usage.

The speed you recieved backs this up. The 2mb service cap of 200mb between 9am and 9pm is tiny.

haveagoade

robt wrote: »

Wow, you really have an axe to grind and are hilariously clutching at straws now.

The simple fact is it IS unlimited. Your definition of 'totally' is not relevant and nor are the ASA. It doesn't specify what speed the unlimited downloads will be. The vast majority of ISPs have a fair usage policy or a fixed cap. Virgin don't. End of.

Have you actually spoke to Virgin to ask why you got 10mb straight away after switching from the 2mb service? What did they say? Or are you just speculating without knowing the facts? Do you know how cable broadband works? Do you know your power levels? Do you know that different speeds work differently with different power levels?

All of that is pretty much irrelevant. £10 says you were speed restricted due to your usage.

The speed you recieved backs this up. The 2mb service cap of 200mb between 9am and 9pm is tiny.

Firstly I do NOT live in one of the quoted VIRGIN SPEED THROTTLING AREAS.....so that is £10 you owe me ROBT:D.....or are we going to find another excuse for VIRGIN to be throttling my speed.

I am disappointed at the meekness of members on a Consumer board in accepting this kind of behaviour from a big retailer.

Its bad enough that consumer have accepted this "UNLIMITED" wording fudge already.

But now it seems Virgin have added the words "TOTALLY" and "NEVER" to this list of advertising fudge words.

Virgin CANNOT claim with my 2mb service that.....

"You'll never have to worry about going over the limit"......as quite plainly I do as a 2mb service throttled to 0.5 mb makes even a simple YouTUBE video unwatchable.


I think I will start selling Bananna's down the market.

" Unlimited supply of bananna's £2 a month" (1)

You NEVER need to worry about banannas again.

And it's totally unlimited?

Yes. There's no limit to the amount of banannas you can eat with Haveagoades Bananna Rebublic
However, we do have an "acceptable use" policy1. This is to protect the majority of Bananna users from a small amount of people who misuse their banannas.
Managing our banannas.

We want everyone to enjoy their bananna to the max, so we manage our bananna so that a very small amount of customers don't "hog" our banannas, and make the bananna slower for everyone else. What this means in practice is that we sometimes moderate bananna for the top 5% of customers who are eating an unusually large amount. Most bananna providers manage banannas in a similar way – it helps keep things fair for everybody.
Bananna management: the key facts

• Bananna management applies to our £2 a moth package.
• Over 95% of our customers are unaffected by bananna management, since we only look at banannas from the top 5% of users each day - the top 3% of bananna eaters and top 3% of bananna excreters (with some overlap, this amounts to just under 5% of all our users).

We're constantly reviewing our bananna management policy to ensure it benefits as many customers as possible.



(1) Fair use rules apply

1. You must not eat more than 1 bananna a month.....yes 1 Bananna a month!
2. If you eat more than 1 bananna between 9am and 9pm you bananna supply will be throttled to 1/4 of a bananna for 5hrs

spike7451

robt wrote: »

Wow, you really have an axe to grind and are hilariously clutching at straws now.

The simple fact is it IS unlimited. Your definition of 'totally' is not relevant and nor are the ASA. It doesn't specify what speed the unlimited downloads will be. The vast majority of ISPs have a fair usage policy or a fixed cap. Virgin don't. End of.

Have you actually spoke to Virgin to ask why you got 10mb straight away after switching from the 2mb service? What did they say? Or are you just speculating without knowing the facts? Do you know how cable broadband works? Do you know your power levels? Do you know that different speeds work differently with different power levels?

All of that is pretty much irrelevant. £10 says you were speed restricted due to your usage.

The speed you recieved backs this up. The 2mb service cap of 200mb between 9am and 9pm is tiny.

As an Ex VM engineer who know's how it works,has explained how faults can cause slow speeds,although I'd forgotten about the cap,I'm thinking that the OP is really Fox Mulder...

haveagoade

spike7451 wrote: »

As an Ex VM engineer who know's how it works,has explained how faults can cause slow speeds,although I'd forgotten about the cap,I'm thinking that the OP is really Fox Mulder...

Ha ha

You already said you were an ex Virgin employee and hoping to go back to work for them......;)

MSE........Its a consumers board after all!

And Virgin are taking the Michael with misleading claims and re defining the dictionary!

spike7451

haveagoade wrote: »

Ha ha

You already said you were an ex Virgin employee and hoping to go back to work for them......;)

MSE........Its a consumers board after all!

And Virgin are taking the Michael with misleading claims and re defining the dictionary!

Yes,Because I've been out of work for a few months now since my last employer restructured & I have the wrong qualifications for 80% of the jobs going where I live,which is telesales.BT BBands callcenter turned me away as I was overqualified.
VM are reintroducing In House Engineers across the country,not quite what I did but at least I have 9 years experience.I'd be stupid not to re-apply under the circumstances.
Besides,I'm trying to set up my own firm doing TV stuff at the moment.

robt_2

haveagoade wrote: »

Firstly I do NOT live in one of the quoted VIRGIN SPEED THROTTLING AREAS.....so that is £10 you owe me ROBT:D.....or are we going to find another excuse for VIRGIN to be throttling my speed.

Err... yes you do. There are no areas without it. Read the page about it again. There are trials in a few areas of different of different patterns thats all.

The rest of your post just proves you have an axe to grind because once again you refused to comment on the facts or what actually happens. Without doing that, why should anyone want to help you or say who is in the right and who in the wrong?

haveagoade

robt wrote: »

Err... yes you do. There are no areas without it. Read the page about it again. There are trials in a few areas of different of different patterns thats all.

The rest of your post just proves you have an axe to grind because once again you refused to comment on the facts or what actually happens. Without doing that, why should anyone want to help you or say who is in the right and who in the wrong?

Define "Totally" and "Never" please

And yes I am a consumer with an axe to grind......that is what MSE is for....Martin would be proud of me!


QUOTE..................

Traffic Management Trial


Over the coming months, we’ll be conducting a trial on the way we manage our network in certain parts of the country. During these months, we’ll be making a few changes to our Traffic Management policy, to help us figure out how to improve the quality of service we provide to our customers.
Our Traffic Management policy makes sure our service is fair for everybody, by occasionally moderating speeds for the top 5% of customers who are downloading and/or uploading an unusually large amount of data.
The aim of this trial is to enhance the way we do this, limit the number of people who have their speeds moderated and ultimately improve the service we deliver to all our customers.
So, what’s changing?

Our current trial policy is active in the following areas:

• Wigan
• Blackpool
• Acton
• Aldershot
• Preston

However, since it’s a trial, it can change at any time. All that means is that it’s a good idea to check this page regularly if you want to see the latest version.
Please note that Size: XXL customers are not affected.


..............................


No mention of my area in that trial.

So hows making excuse now???

robt_2

haveagoade wrote: »

Define "Totally" and "Never" please

And yes I am a consumer with an axe to grind......that is what MSE is for....Martin would be proud of me!

Once again you ignored the points made (as you were shown to be wrong, again), so there is no point trying to reason with you, or this discussion continuing.