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Virgin Cable Broadband speeds
Comments
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Quite correct Mac.
Ahh,you must be an expert then!
What's your return path strength at 128?Should be no higher than +12Dbmv.What size Drop cable do you have?RG6,7,or 11.Are you on the correct Tap & Port in the cab for your drop length,number of services & type of drop cable?
For each F connection you loose 1Dbmv & 3Dbmv for a splitter,if your signal is too low by the time it get's to the modem then your internet'll be slow,that's why the levels should be set on install,you'll also never get full speed for that reason.
But,hey,I was only a NTL/VM Service tech since 89 so whadda I know!
Ha .....I tell you what I'm an Expert on...I'm an Expert on Knowing when I have been duped.
Saying my broadband is only 25% efficient due to whatever reasons Virgin want to conjure up, and then suddenly find its INSTANTLY 90% efficient when I cough up some more money is a CON:mad:
No hardware changes were done!!!!
If there was not something fishy going AT VIRGIN then on the 25% efficiency figure at 2mb it should equate (pro rata) to 2.5mb at 10mb subscription.
Virgin are quite plainly fiddling with the technical parameters at their end to generate greater income streams from customers.0 -
Quite correct Mac.
Ahh,you must be an expert then!
What's your return path strength at 128?Should be no higher than +12Dbmv.What size Drop cable do you have?RG6,7,or 11.Are you on the correct Tap & Port in the cab for your drop length,number of services & type of drop cable?
For each F connection you loose 1Dbmv & 3Dbmv for a splitter,if your signal is too low by the time it get's to the modem then your internet'll be slow,that's why the levels should be set on install,you'll also never get full speed for that reason.
But,hey,I was only a NTL/VM Service tech since 89 so whadda I know!
Spike;
the Virgin engineer who came out to my house confirmed that my modem and everything else was working absolutley perfectly. He phoned the network guys on his mobile whilst in my house - he even put it on speakerphone so that I could hear ( not that he was supposed to). He asked about the problem of a 1.5Mb speed every evening after 7pm - the network guy's response? Uber utilisation problems in the area! When would it be fixed the engineer asked - the network guy laughed! Who knows was the answer.
The enginner told me and the network guy that he would raise my problem with his boss next morning and get him to chase up a fix. His boss did phone the next day and said it was being looked at. Next day he phoned again and said it should now be fixed and asked me to check it - my response was that as it was only 5pm of course it would be fine as I never had any problem till after 7pm. He told me there were too many conncections into one line and that they had moved mine.
Tried again after 7pm and lo and behold mcu nearer to 20Mb. However after 10pm it dropped again, albeit to around 5Mb. So slightly better but still not the 20Mb I'm paying for. I got a £30 credit that month for complaining.
My son who is 5 minutes away but a much newer connection and obviously on a different cabinet although same UBR, has constant speeds of around 19Mb/20Mb no matter when. Others in my area on a 10Mb connection were getting less than 1Mb at peak times.
Ex NTL areas have problems which Virgin are simply not fixing.0 -
Yes, but you chose to accept the 10MB package as an upgrade. You coud simply have chosen to speak to tech support as they advised you initially, and had the fault fixed.
You will also have started a new 12m contract with them.
Changing connection speed does not start a new contract unless the OP has gone onto a new bundle deal.0 -
Spike;
the Virgin engineer who came out to my house confirmed that my modem and everything else was working absolutley perfectly. He phoned the network guys on his mobile whilst in my house - he even put it on speakerphone so that I could hear ( not that he was supposed to). He asked about the problem of a 1.5Mb speed every evening after 7pm - the network guy's response? Uber utilisation problems in the area! When would it be fixed the engineer asked - the network guy laughed! Who knows was the answer.
The enginner told me and the network guy that he would raise my problem with his boss next morning and get him to chase up a fix. His boss did phone the next day and said it was being looked at. Next day he phoned again and said it should now be fixed and asked me to check it - my response was that as it was only 5pm of course it would be fine as I never had any problem till after 7pm. He told me there were too many conncections into one line and that they had moved mine.
Tried again after 7pm and lo and behold mcu nearer to 20Mb. However after 10pm it dropped again, albeit to around 5Mb. So slightly better but still not the 20Mb I'm paying for. I got a £30 credit that month for complaining.
My son who is 5 minutes away but a much newer connection and obviously on a different cabinet although same UBR, has constant speeds of around 19Mb/20Mb no matter when. Others in my area on a 10Mb connection were getting less than 1Mb at peak times.
Ex NTL areas have problems which Virgin are simply not fixing.
This Virgin scam needs to blown out into the open.
How can a 2mb service be strangled down to 0.5 mb ie 75% of 2mb then within 5mins be running at 9mb ie 90% of 10mb.
They are strangling 2mb Small Broadband subscribers to upsell them to new contract and higher mb service bundles.
I will restart a New thread warning 2mb Virgin broadband customers to be aware of this scam and insist on the max possible service efficiency available from Virgin Media.0 -
Yes, but you chose to accept the 10MB package as an upgrade. You coud simply have chosen to speak to tech support as they advised you initially, and had the fault fixed.
You will also have started a new 12m contract with them.haveagoade wrote: »I didn't choose to accept it I was upsold it whilst complaining over a lack of Broadband speed.
They said it was a probably a fault.
I decided to up my package speed and have the fault checked.
There was no fault......as shown by the immeadiate speed jump to 9mb.
I have a 7 day cooling off period.
My broadband line is quite clearly capable of 9mb so then if I cancel and go back to 2mbpackage I should expect the full 2mb speed (not the 0.5mb I was getting)which was perfectly adequate previuosly before they decided to play dirty with me .
VIRGIN are duping customers:mad:......as proved!
How many other customers are having their speeds strangled to get them to upgrade their packages and Virgin make more money????Spike;
the Virgin engineer who came out to my house confirmed that my modem and everything else was working absolutley perfectly. He phoned the network guys on his mobile whilst in my house - he even put it on speakerphone so that I could hear ( not that he was supposed to). He asked about the problem of a 1.5Mb speed every evening after 7pm - the network guy's response? Uber utilisation problems in the area! When would it be fixed the engineer asked - the network guy laughed! Who knows was the answer.
The enginner told me and the network guy that he would raise my problem with his boss next morning and get him to chase up a fix. His boss did phone the next day and said it was being looked at. Next day he phoned again and said it should now be fixed and asked me to check it - my response was that as it was only 5pm of course it would be fine as I never had any problem till after 7pm. He told me there were too many conncections into one line and that they had moved mine.
Tried again after 7pm and lo and behold mcu nearer to 20Mb. However after 10pm it dropped again, albeit to around 5Mb. So slightly better but still not the 20Mb I'm paying for. I got a £30 credit that month for complaining.
My son who is 5 minutes away but a much newer connection and obviously on a different cabinet although same UBR, has constant speeds of around 19Mb/20Mb no matter when. Others in my area on a 10Mb connection were getting less than 1Mb at peak times.
Ex NTL areas have problems which Virgin are simply not fixing.
If you're in Scotland,you're on the old Bromley network as is Wales & NI (Where I am)
The problem,in part,is as the number of services offered has increased,investiture on the network has'nt meaning the network is'nt being maintained as it should.
It's the digital TV release all over again,for example,Londonderry & some area's in the Mainland cant have Digital TV,simply because the cable installed is the wrong type.
Then VM went & made us redundent so now VM dont have the manpower anymore.However,they're rethinking that now so,fingers crossed,I'll get my old job back!...0 -
The problem,in part,is as the number of services offered has increased,investiture on the network has'nt meaning the network is'nt being maintained as it should.
Exactly - it's not being maintained and customers are losing out as a result.Then VM went & made us redundent so now VM dont have the manpower anymore.However,they're rethinking that now so,fingers crossed,I'll get my old job back!...
If you do have a problem you often get through to the call centre in India where they read from a script and assume everyone at the other end of the phone knows nothing.
At least the newsgroup level 2 support guys knew what was happening, although they didn't always admit it! When the engineer walked through my door and asked what my problem was, I told him I don't have a problem - the network has. He soon agreed.
I have been with NTL/Virgin for over 13 years. I was one of the first to take their BB connection after the free dial up service. each time they increased their speed I upgraded. Only one I didn't take was the 50Mb increase. However after all that they couldn't find a deal to keep me that matched what I could get elsewhere so they are happy to lose a long-standing customer.0 -
If you're in Scotland,you're on the old Bromley network as is Wales & NI (Where I am)
The problem,in part,is as the number of services offered has increased,investiture on the network has'nt meaning the network is'nt being maintained as it should.
It's the digital TV release all over again,for example,Londonderry & some area's in the Mainland cant have Digital TV,simply because the cable installed is the wrong type.
Then VM went & made us redundent so now VM dont have the manpower anymore.However,they're rethinking that now so,fingers crossed,I'll get my old job back!...
Exactly and they are scaming 2mb customers by strangling their broadband to increase their revenue streams to pay for the upgrades thay have not been doing in the past.
A Nice increase in revenue and subscriber subscription levels, by whatever scam , convices the bankers and investors to stump up extra money.
2mb customers are easy prey and targets for upselling, by relatively low levels of speed strangulation!!!!!!
Its all becoming very clear now as to what Virgin are doing!!!
:mad:0 -
Its not a scam, its quite simple you've been throttled as your downloading heavy at peak times! When you got upgraded your usage cap was increased, if you have a wireless network make sure it is secure.
http://allyours.virginmedia.com/html/internet/traffic.html
size Small gets throttled 75% = 512k
You've probably been upgraded to 10mb(L)0 -
Its not a scam, its quite simple you've been throttled as your downloading heavy at peak times! When you got upgraded your usage cap was increased, if you have a wireless network make sure it is secure.
http://allyours.virginmedia.com/html/internet/traffic.html
size Small gets throttled 75% = 512k
You've probably been upgraded to 10mb(L)
Its Virgin and its suposed to be unlimited and I am not in one of the trial areas listed and be suprised to go over 200mb on a 2mb connection. So that rules that excuse out!0 -
Just copied pasted this from the VIRGIN SITE................
And it's totally unlimited?
Yes. There's no limit to the amount you can download and use your connection with Virgin Media.
However, we do have an "acceptable use" policy1. This is to protect the majority of Virgin broadband users from a small amount of people who misuse their broadband connection.
Managing our traffic
We want everyone to enjoy their broadband to the max, so we manage our traffic so that a very small amount of customers don't "hog" a large part of our bandwidth, and make the speeds slower for everyone else. What this means in practice is that we sometimes moderate speeds for the top 5% of customers who are downloading and/or uploading an unusually large amount. Most broadband providers manage traffic in a similar way – it helps keep things fair for everybody.
Traffic management: the key facts- Traffic management applies to our M, L and XL packages, but not XXL
- Over 95% of our customers are unaffected by traffic management, since we only look at traffic from the top 5% of users each day - the top 3% of downloaders and top 3% of uploaders (with some overlap, this amounts to just under 5% of all our users).
...................................
Some misleading statements there for sure, How can it be totaly unlimited then go on to explain how they will go about limiting it!
Surely Totally means TOTALLY.
Dictionary definition of TOTALLY....... wholly; entirely; completely.
ASA need to take a look here I think:mad:0
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