scottish power - lying and pushy salesman

trisontana

Over to Colin @ ScottishPower for his comments.

I imagine he will come out with the same old story that this should never happen, and the salesman concerned will be spoken to!

Just ban the whole lot of them, that's the best solution.

R0CKY

I just had Scottish Hydro on my door, it went like this...

"Hi, I'm from Scottish Hydro, here's my badge and number, can I confirm this is House number and postcode XYZ"

"Uhm, yeh"

"I notice you are not paying wholesale prices...."

"Look if this is sales I am not interested in moving"

"Can I ask why"

"Because I don't agree with doorstep sales for one"

"Okay I'll take you off the list, bye"

"cya".

I've had them before so I knew that if I entertained his speech at all I'd be hooked into a huge conversation about usage and tariffs.

Lirin

very luckily, we see little doorstep sellers.

Once had a guy from Sky asking if we'd comsider switching to Sky- he obviously failed to notice he was standing under a Sky dish:rotfl:

Never had any real probs with energy suppliers, but do get times when I get phoned continually and asked to change tariff's for energy- usually, the company they're purportrating to be from doesn't even operate in NI!

Sympathy for some on here though- there's a few unbelieveable stories there....

purr400

:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

My mother was mis sold gas and electric by a pushy Scottish Power salesman (Mohammad Ali phone number 07846916074 - just in-case he knocks on your door) He originally quoted that he could bring our gas and electric down to £120.00 a month if we signed up for a direct debit. My mother being 76 years old and very trusting signed up. 3 months later we got a bill for £901.00 because we were underpaying. They also wanted to increase our monthly direct debit to £313.00. My mother said she wasn't paying that much as her bills had never come to that much so she canceled the direct debit (the worst thing she could of done).

My mother paid Scottish Power £901.00 because she does not like to be in dept and thought that it would bring her monthly payments down. Oh, no, Scottish Power (who I will now call SP) wanted to charge mum £383 a month because she wasn't on a direct debit (cheap tariff). Well, the long and the short of it, mum has paid them over £2000 since September last year for Gas and Electricity so you would think that when we changed to British Gas on the 22 June this year we wouldn't owe them much more. Until we got the final bill in for electricity (£383 electricity before we changed over to British Gas). We thought this was rather odd/high but they kept saying it was based on our meter readings. We queried the bill and because we didn't pay it immediately they sent us a letter threatening legal action.

SP have recently started sending me texts (don't know how they got my mobile number) and calling 6 times a day to harass me for the money (I am not the account holder). I phoned them and asked them to stop and they said they wouldn't remove my number until mum paid the bill. I explained that I wasn't the account holder but they still said they couldn't.

Contacted Consumer Direct today as my mother was getting no where fast with SP. A SP worker told mum that they had sent her a bill for £1000 this month (which she never got) and that she had been paying £60.00 a month by direct debit (which she never has). It lucky that mum kept all her cheque stubs when she paid her bills to SP so she can prove when she paid them as SP said they hadn't received the £901.00 even though they sent mum a letter saying they had got it (and the cheque has been cashed). When I mentioned all this to Consumer Direct they were horrified and because I said it was making mum feel quite ill and me when I spoke to them they forwarded our case to a special team who will contact and deal with SP on our behalf. In fact Consumer Direct were very helpful Consumer Direct said that our account with SP should be put on hold because we have queried the bill and not to speak to anyone from SP. They also said we shouldn't have any more phone calls or correspondence from them. Consumer Direct emailed SP with this information. It just shows you how many times a day that SP were ringing us as I had a call on the house land-line and one on my mobile within half an our of ringing SP! During one of the phone calls I told SP that if they continued to call me I would bill them £25.00 for each call and £10.00 for each text, this was met with stunned silence... it made me feel better though.:rotfl::rotfl:



I really believe that payments have not been assigned to our account and they have got other peoples payments assigned to our account from what I was told today. It is a total nightmare that a company in this day and age can not only harass and bully people into paying up that it's billing system is in such a mess.

All I can say is if you are thinking of moving to Scottish Power, don't under any circumstance even if they say they are cheaper! If you are with Scottish Power and they don't listen contact Consumer Direct they are very helpful and Scottish Power don't like it :rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::j:j:j:j:j:j

missdee85

What a coincidence i was just searching for jobs this evening when i found this:

http://www.cvzone.co.uk/shared/cv/source/cv_start_2.hts?nav_to=no_logon,search,simple&search=location%28UK,121,3,520%29+freetext%28%29+workarea%28%29+execute&v=2,1280,355870,3,7621&tc=1281135042414

I wonder if they out sorce their door to door sales staff too?

Scottish_Power

Hi purr400

I am very sorry you feel this way. The best advise I can give anyone in this situation is that if you believe there has been a billing error (incorrect meter readings used or payments not being assigned to the account) then contact us and ask that we place a hold on the account until the matter is fully investigated. If you have any trouble doing this, escalate the matter to a Team Manager stating clearly why you believe there is an error. The account will then be placed into dispute and will be fully investigated.

I remember looking at this for you earlier purr400, and I am sure the £901 payment was showing on the account when I looked at it. If the debt has been left and has been passed to external debt collectors, there is no point speaking to them about the billing of the account, as they will not have this information. That is why it is better to speak to us direct to get the answers you are looking for.

Sales agents are now required to provide you with:

· Estimated Annual Consumption [this will be provided by the customer, based on their current usage]

· Estimated Total Charges with Current Supplier

· Estimated Total Charges with ScottishPower

· Estimated Saving to be made by switching to ScottishPower

I would advise everyone to look themselves at what they have used previously over a 12-month period so that they can then work out what they should be paying per month.

Look at your mothers meter readings around this time last year to see how much gas/elec she is using and calculate how much this equates to annually based on her current tariff. This way you will now if you are being provided with inaccurate information when you are given a monthly Direct Debit figure.

A lot of situations can be resolved within minutes if you speak directly with us. We have experienced agents who work with these kind of accounts everyday and are able to check all account history and payments. If letters/invoices have been sent out and you have not received these, then we can arrange a copy of the letter/invoice there and then. We are there to help.

If you have any further questions please do not hesitate to ask or to contact me.

Kind Regards

Colin @ ScottishPower

trisontana

Four energy companies face mis-selling probe. Including Scottish Power!

purr400

purr400 wrote: »

My 76 year old mother signed up to change her gas and electricy supplier when a salesman knocked on her door on the 11.08.2009. As he offered her a cheaper deal £100.00 less a month and told her she was paying 'way over the odds' for gas and electricity she signed on the dotted line.

3 months later she has now got a debt of £900.00 because she wasnt paying enough because of this salesman. Scottish Power said that they are going to pass this on to the salesmans manager who will deal with him appropriately. I have already heard one other report from someone else in the village that he has done the same thing to them. My mother got a very big shock as they wanted to put her monthly direct debit up to £328.00 to cover the debt. Scottish Power rang on nearly a daily basis to get her to pay the money it was terrible. If she lived on her own I don't know what she would of done. It is wrong and has caused so much stress and worry. I contacted Ofgem and they have passed my complaint to Trading Standards. It all makes me sick. The Salesmans name was Mohammad Ali if he comes knocking at anyone elses door. Agreement no 114986106. Personally, I don't think you will do anything about him. As of August last year it was still going on.

They, Scottish Power keep texting me to get mum to pay up. I have rung them on numerous occasions to say the mobile number is not my mothers it's mine and it's nothing to do with the account. I will have to tell Consumer Direct what they are doing as they view it as harrassment (so do i). They are bullies have nothing to do with them.:mad::mad::mad::mad::mad::mad::mad::mad::eek::eek::eek::eek::eek::eek::(:(:(:(:(

purr400

purr400 wrote: »

If that post was from years ago (from Scottish Power) then it proves that NOTHING is being done about these salesmen. We only recently have had trouble mis selling gas and electricity on the doorstep. They ought to be banned.

My mother received a letter today from SP saying that they couldn't detail what had happened to the salesman who mis - sold our contract to her. It shows that nothing at all has been done, clever get out isn't it.... slimy !!!!!!!s:D [EMAIL="colin@scottishpower"]colin@scottishpower[/EMAIL], you have been a bit quiet lately.

purr400

Scottish_company_representative wrote: »

Hi purr400

I am very sorry you feel this way. The best advise I can give anyone in this situation is that if you believe there has been a billing error (incorrect meter readings used or payments not being assigned to the account) then contact us and ask that we place a hold on the account until the matter is fully investigated. If you have any trouble doing this, escalate the matter to a Team Manager stating clearly why you believe there is an error. The account will then be placed into dispute and will be fully investigated.

I remember looking at this for you earlier purr400, and I am sure the £901 payment was showing on the account when I looked at it. If the debt has been left and has been passed to external debt collectors, there is no point speaking to them about the billing of the account, as they will not have this information. That is why it is better to speak to us direct to get the answers you are looking for.

Sales agents are now required to provide you with:

· Estimated Annual Consumption [this will be provided by the customer, based on their current usage]

· Estimated Total Charges with Current Supplier

· Estimated Total Charges with Scottish Power

· Estimated Saving to be made by switching to Scottish Power

I would advise everyone to look themselves at what they have used previously over a 12-month period so that they can then work out what they should be paying per month.

Look at your mothers meter readings around this time last year to see how much gas/elect she is using and calculate how much this equates to annually based on her current tariff. This way you will now if you are being provided with inaccurate information when you are given a monthly Direct Debit figure.

A lot of situations can be resolved within minutes if you speak directly with us. We have experienced agents who work with these kind of accounts everyday and are able to check all account history and payments. If letters/invoices have been sent out and you have not received these, then we can arrange a copy of the letter/invoice there and then. We are there to help.

If you have any further questions please do not hesitate to ask or to contact me.

Kind Regards

Colin @ Scottish Power

We have not tried to speak to the external debt collectors.
We have tried to speak to your 'experienced' agents one of which said that my mother had direct debits on the account for £60.00 which she had not and the £901.00 had not been credited. I personally found them to be very aggressive and unhelpful. My mother (aged 76) was so distressed by their attitude I decided I had no option but to contact Consumer Direct. I wouldn't speak to another one of your 'experienced' agents if my life depended on it. I don't believe a word they say as the information they have given me and my mother has been so inaccurate it's been a joke (ha ha)

Oh, Colin Scottish Power are still testing me on MY mobile about paying my mother's bill. I have explained to them on several occasions that the phone is not my mothers and it is a form of harassment. |Consumer Direct are aware that they are doing this and have told me to contact them if they do it again.

I don't care what door to door salesmen are meant to provide us with now,:mad: they ought to be banned.:mad::money::money::money::money::T:T:T:T:T:T:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl: