Complaint Letter Successes

Mauve_Maude

No

Personaly I like to phone as I never get around to writing. Pampers baby dry, split nappy. £10 vouchers. Pettie filou, sharp piece of plastic in yogart. £10 cheque. colgate childrens toothpaste, wrong viscosity(like water) £5 voucher. Persil tablets, crushed in box. Rang to ask if it was ok to put them in the draw of the washing machine as crushed was advised no but all unilever products have a money back garantee so she said she will send me a voucher for a new box in the post. that was sat so let you know what happens.

sorry its late and my spelling has gone out the window.

newmommyjen

No

I got a £30 food voucher to use in Beefeater, after i complainted about my pudding being over cooked ( looked like they mircowaved it too long) to use within 6 months.
Lindt lindor chocolates opened a box of them were deformed and covered in white powder. Said chocs are sensitve to warm temp, out of their control on how shops keep store. But sent me £6 vouchers as good will.
Walkers, had a opened pack out of a box, sent me £3 vouchers
Fun size maltesers, opened pack, got £3 vouchers.
I prefer to write, as i get speech diarroria when speaking to strangers

Wayne3765

dickibobboy wrote: »

I couldnt think where to post it so...

Does anyone know the Postal address for complains against KFC?

thanks

Yum Restaurants International
Customer Careline
Freepost SEA0820
32 Goldsworth Rd,
Woking.
Surrey.
GU21 6BR.

newmommyjen

No

I got bad customer service in Select( clothing) was in the store with my cousin. Was round about closing time 2 of the SA were chatting away while tidying up. My cousin stood for a while at the other side of the shop ( the sa were on the other side) at the till waiting for a sa to notice. One of them was high on a ladder and would have seen if she looked our way. when 1 of them fianlly did, she walked to the till and quickly served her with no sorry or nowt. Then i decided to buy a belt, by this time she was half way across the shop floor making her way back to the ladder. They i heard the other sa tell her tat i wanted to be served. She then turned around with a p*ssed off face and gave a angry grunt. And marched back to the till to serve me.

So i have written a letter to head office, waiting for a reply.
I hated complaining b4, but hey we are helping companies. making them aware of problems, that they might not know.

clarew

No

lots of problems with delivery of a fireplace and surround to me from B+Q-strongly worded accurate letter with all details of times and who i spoke to, sent to head office. Received a phone call back about it, and today £130 vouchers in the post!! So thats the paint for my front room covered, and some flooring...!

girlsmum

No

Well this goes back a few years, but i remember as a child we found a photo in a bottle of milk delivered by the milkman, my mum wrote a complaint letter in
my sisters and i ended up being given a guided tour around the factory (which when you are i child was great fun) and we left with loads of free dairy products...we are going back over 30 years here

Baby_J_2

No

Currently having a huge row with ASDA home shopping. My home delivery should have come to £60.84 but in the end only came to £51.98 as some items were unavailable. Checked my account this morning and the £51.98 has been debited but they are also holding the £60.84 which has left me with no money to go out and buy my little girl some Farley's milk! I am furious! The woman is going to ring me back as she is going to get the £60.84 released back into my account and she said there will be compensation. It had better be good as now I have no money until that money is released.

papeman

No

papeman wrote: »

Morning all, I've had a nightmare with Argos these last 6 months or so, and so I am writing to their chief exec, and wanted your opinions on the letter- all input welcomed, either by PM or reply!

Chris


Dear Ms Weller,

I am writing to you with regard to the service that I have received from your Customer Service department over the past several months. In September, I ordered a Scandanavia Bed Frame and mattress from you via your website for the total cost of £104.94.

Upon receipt of this bed, I put it together myself, and with assistance of my father, and was disappointed to see that the overall quality was very poor, especially in the case of the slats in the headboard which would not fit properly, and were extremely loose. Furthermore, a fortnight after assembly, one of the slats under the mattress broke entirely, despite the bed only being used for normal sleeping use.

Therefore, I e-mailed your Customer Services department, who then called me to let me know that they had arranged for me to be contacted in the next week regarding a replacement bed being sent out. I was then telephoned three weeks (!) later, and offered a date for re-delivery on a day which I was unavailable, and so the agent said he would contact me to arrange another date. Unsurprisingly, this call never materialised, and when I contacted the department again, they claimed they had no knowledge or record of my enquiry. Therefore, I went through the process again, and was told to expect a call back. Again, this call never happened, and I was forced to chase up again. This time, once again, I was told there was no record of my call, and so I asked to speak to a supervisor only to be told that there was no one available.

The next call that I made was to request a different bedstead altogether (a metal one at an additional price), as the purchased one was becoming less and less sturdy, and that I thought the mattress was of very poor quality. Firstly, I was told that it was not possible to only exchange the bedstead, but that I had to change both the bedstead and the mattress. I enquired where I would be able to sleep then, as I was told that I could not be guaranteed that the delivery of any new frame would be on the same day as collection of the old one. I was greeted then by a huff from the advisor who I was speaking to, and then told “Maybe it was your fault that you didn’t put the thing together properly”. To me, that is a completely unacceptable way to address any customer, let alone one who has spent in excess of £2000 with your company over the last year.

I hope that there is an amicable way that we can resolve this matter, and I look forward to hearing from you in the very near future.

Yours sincerely,

Just thought I'd let you guys know that I've had a call from the Chief Exec's office this morning asking me to get in touch with them to resolve the matter. And so it begins......

Baby_J_2

No

Baby_J wrote: »

Currently having a huge row with ASDA home shopping. My home delivery should have come to £60.84 but in the end only came to £51.98 as some items were unavailable. Checked my account this morning and the £51.98 has been debited but they are also holding the £60.84 which has left me with no money to go out and buy my little girl some Farley's milk! I am furious! The woman is going to ring me back as she is going to get the £60.84 released back into my account and she said there will be compensation. It had better be good as now I have no money until that money is released.

ASDA called me back, saying they would release the funds back into my account and that they hold on them should not have continued. They have also said they will be paying in an extra £10.00 for my troubles and are sending 2 tins of Farley's Milk by delivery driver for this evening. And so they bloody should. I am still fuming that this even happened!

Baby_J_2

No

Not impressed with Barclays either....I rang them this morning as I didn't know where this money had gone and obviously first port of call is the bank. I explained the situation, the guy on the phone said "a merchant has put a hold on £60.84, what do you expect me to do about it" and hung up! This is the 2nd time I have had shoddy CS from Barclays. Any ideas what i can do about this? The last time, guy on the phone said that there had been a hold put on funds, which had taken me overdrawn. I informed him that I hadn't used the card for months and there was nothing that it could possibly be. He said "Well, if you don't put the £1.52 in, we will charge you £35.00 for being overdrawn", so I had to go out in the pouring rain and wind with my then 6 month old baby and go and put £1.52 in. And the worse thing is, nothing ever went out of my account! And all Barclays did was send a letter saying sorry.