Complaint Letter Successes

playman

No

impy78 wrote: »

RESULT!!!!!!

Well, tonight, very much to our suprise, my friend received a call, advising that all of the outstanding balance has been deleted, and she owes Vodafone £0.00!!!!

I am so happy that someone actually listened. It gives me faith in the human race again.

Just to say that it was a very well written letter, a geat example how one should be structured and set-out. Thanks for posting!

Pete283

No

Having a bad time with my phone at the minute. Its in a 12 month warrantee and when it comes back it will have 6 days left on it, which is probably wont break again between but I just know it will after, setting up a costly repair bill. I emailed sony ericcson but they havent even acknowledged my email or replied and this was on monday. They said they would get back to me withing 1 working day, i thought I saw that on there sight anyway. Firstly the phone broke 4 months after having it, the screen colours faded and went all weird so i took it back for repair, that took 2 weeks to come back. Meanwhile i didn't even get a replacement phoen or anything from the carphone warehouse. This time, the screen fell off. Its a sony ericcson w550i and I dont find this acceptable at all, and know a few people who have had the same problems with there phones. I want something done about it, or at least an apology because the phone is not fit for purpose. I think i might have a good mind going to trading standards but im not sure...

Anyone help me, so confused on this one!

TIA :A

eyelinerprincess

No - but it should be moved to another board

Had a carp time with Peacock's the other day. I bought a skirt and the button fell off it first time I undid it to go to the loo. I felt the customer service was appalling for the SECOND time (first time I went in to buy the skirt, a huge queue accumulated with no shop assistants around, one of the women behind me went to seek a member of staff after around five minutes), and when I went back to complain I had the overall feeling that because I'm young looking, they weren't dealing with me the way they would if it were someone in their 30s or older. Or perhaps they just need a lesson in customer service.

zztopgirl

eyelinerprincess wrote: »

Had a carp time with Peacock's the other day. I bought a skirt and the button fell off it first time I undid it to go to the loo. I felt the customer service was appalling for the SECOND time (first time I went in to buy the skirt, a huge queue accumulated with no shop assistants around, one of the women behind me went to seek a member of staff after around five minutes), and when I went back to complain I had the overall feeling that because I'm young looking, they weren't dealing with me the way they would if it were someone in their 30s or older. Or perhaps they just need a lesson in customer service.

I have complained twice about them now, first time, the manager rang me back. He said things would be done. Nah.:mad: I complained again recently about a sa too busy chatting to her friend (not a sa) to serve customers and never heard anything back.

Eyelinerprincess, im in my 30's so its not just you, a lot of the staff need extra training. I have a mate who worked there, she got a job somewhere else and was much happier, she hated working at Peacocks.

eyelinerprincess

No - but it should be moved to another board

I deffo won't be using them again. I saw a nice cowboy hat in there, but I'll get it off ebay cheaper lol. I'm guessing it's not worth my while complaining then?

marcellep

No

roseogeordeo wrote: »

Hey do you people just make stuff up and write or email companies or do you actually have these problems as i have had some seriously bad probs in past and would love to get my own back now !!!!

I personally only complain when I have a problem with a product or service.

Miss_Money

i bought a chicken lattice in a x 2 box from birdseye 2 weeks ago, cooked them and then ate them... half way through mine i strated to choke and my throat was cut up really badly by an offending piece of small black sharp plastic :mad: anyway i emailed birdseye with the offending packaging numbers and barcodes. i recived a bag to send it away, last week i got a letter telling me the matter was being investigated so we shall wait and see what happens. My throat hurt for ages and i was annoyed becuse id cooked one for dd whos only just nearly 2! what if she had chocked on the plastic?! :eek: ill let you know what happens!

dickibobboy

I couldnt think where to post it so...

Does anyone know the Postal address for complains against KFC?

thanks

marcellep

No

dickibobboy wrote: »

I couldnt think where to post it so...

Does anyone know the Postal address for complains against KFC?

thanks

I would send it to the offending store or use the numbers below

Head office enquires: 01483 717000
Customer Care line: 08457532532

dickibobboy

I will send it to the store then.. thankyou