Complaint Letter Successes

wanting2save

No

impy78 wrote:

Well, tonight, very much to our suprise, my friend received a call, advising that all of the outstanding balance has been deleted, and she owes Vodafone £0.00!!!!

I am so happy that someone actually listened. It gives me faith in the human race again.

Well Done!!!

hlw88

I am having a nightmare with ACER and esplex. laptops gone wrong twice, and now being told i'll be refunded for less than a quarter of what i paid!! so does anyone please have some sort of managers name and address, as i am so fed up its unbelievable!

Pink_Princess_5

No

Can anyone help me.
I was given a Kylie Minogue 'Darling' perfume gift set for Christmas. It has the perfume and the body lotion.
When I tried to open the body lotion the lid snapped in the hole where the lotion comes out - so its stuck - if you know what I mean
I cant seem to find anywhere to complain to..Its made by coty.
cna someone point me in the correct direction.
Thanks PP x

lamb7994

No

The UK address for coty is:

UNITED KINGDOM
Coty Beauty UK/Lancaster Group UK
St. George's House
5 St. George's Road
Wimbledon, SW19 4 DR
T: +44 20 8971 1300 F: +44 20 8971 1399


Hope this Helps


James

dipsy

No

bigspender2 wrote:

phone mcdonalds once u get home and complain, they will take a note of ur name and when u go next time u will get it free, thats what i do and it always works

My McDonalds, has a BIG sign saying check your order, before you leave, however, I don't think this should mean unwrapping every burger to make sure there is no Gerkhin etc...


And I concur, whenever I have rung them, they have given the next meal free.....

Also to add I have complained to Marriott Hotels for a bad experience one New Years Eve, going to a gala dinner /dance.... no hot water " We didn't expect all our guests to wash at the same time... give it an hour I am sure it will be fine"... no hot water 12 hours later, luckily I had washed at home, only because I was having my hair done and didn't want it drooping through the steam, my O/H had to wash in cold water... ended up with a free night with meal etc from them, mind you have never returned apart for the free night... service awful, shame nice hotel and open fires.. nice grounds, but shoddy service does not make me want to return....

Pizza Hut... hmmm, they always seem to get it wrong more often than not, but kids love it, and to be fair, they do tend to offer free puddings/50% off bill without even asking when they mess up... so whilst service is lacking they do try their best to appease guests without them having to ask...


Kinder Beuneo (spelt wrong I think), manky chocolate once.. sent a big box of them when I wrote... kids thought they were in heaven....

Walkers, crispes sealed to outter packaging... sent voucher for new packet of crisps....

Gosh I sound like I complain loads :-)

WELSH-DRAGON_2

No - but it should be moved to another board

Friday, whilst eating a lamb stew at tescos I found a large black hair in it,

yesterday at another tescos I bought a fruit salad from the cafe and it was 2 days out of date !!!

will be sending a letter out tomorrow

Welshy x

gtone28

Yes

found peanuts in a carton of milk Robert wiseman full fat milk

phoned up and complained, they took the carton away to be tested.

Then a week later they sent out a cheque for £15, said it could have been a DISGRUNTLED EMPLOYEE. Very dangerous what if i had a peanut allegy or anyone else actually.


Walkers crisp multipacket with no crisp in bags just air.
they sent out a £2.50 voucher for any of their products

miss_e_tunbridge

No

CAN ANY I OFFER ANY FURTHER HELP HERE MY SITUSTION I HAVE A MY TRAVEL HOLIDAY COMPLAINT STAYED IN EGYPY SO ILL THOUGHT I WAS GONNA DIE & NO ONE CARE I WANT MY MONEY BACK. ANY ADVICE FOM ANY ONE WOULD BE BIG HELP PLEASE !!!!!!:mad: :mad: :mad:

Where shall I start ??!!??
first impressions of the hotel & resort is oh my god it really looks impressive.
Hotel is beautiful & the staff all very nice and more than helpful.
The food hall – well first of all you think this is nice, after the first meal you r sick of it it really poor quality. But if you not care then it b ok. I really would not recommend going her if you have children, elderly or in any poor health. Here is why.
I ate lunch chicken , salad, rice. It was not hot but little worm.
Dinner of chicken & a jacket potato this was the only think I could find that looked nice but was horrible.
Then at 4am in the morning I became so ill, woken by stabbing belly cramps & temperature. This followed onto diarrhoea & severe abdominal pains & a lump on my left hand side next to my hip bone. This moved onto vomiting & not being able to even move out of the bed or lift my head, felt like flue every muscle in body was hurting. Could not hold down a single sip of water. I felt like I was going to die I was so frightened I even had to sleep on a plastic bag to save embarrassment. As had no bowl control at all. As I suffer from panic attacks I did not want doctor call out as I knew I would have to go to hospital and be put on a drip.
visited doctor that is a waist of time he is on site He not talk English & makes you sign to say you will pay £45 each person for few tablets & rehydrating fluid. B4 he even seen to you. He not tell you what is wrong & the bill is charged to your room. He not ask any questions offer any help not look at you medical insurance, just charges bill to your room.
I spent 6 days in bed, ill throughout the whole holiday. Only there for 1 week. Joined by my boyfriend who was experiencing the same symptoms as myself.
We arranged a meeting with the hotel manager & explained how ill we became & he refunded the medical costs.
I called the my travel resort representative & explained how seriously ill we had became & asked to meet with him. I had to wait till the day we went home & was just told to fill in a complaint form. No compassion was offered or asked how we were.
I kept a diary of all events & people we spoke to concerning complaint and every event that took place. E mailed who I could as soon as I got home as I feel we contracted salmonella,
This was all back in December & now it march I have only just received a standard letter from my travel stating that due to no stool samples being sent to a pathology laboratory for analysis in Egypt .There nothing they can do. So it more than likely could have been caused by ‘sheer excitement’!!! It near on impossible to find any direct email to complain to so here one. She in the my travel legal dep. So keep it at hand you will need it. I found the whole my travel team so unhelpful and just want to fob you off & ignore you. There no customer service & they just want to you’re your money they make you feel like your nothing. Do not book with them!!! I used to use them a lot but have totally lost faith in the company now it so insulting.

At the end of the holiday I found out that another 4 couples had come down ill & spent holiday stuck in there room . All with symptoms the same as mine & my boyfriend, but they just thought it Egypt that what happens. This is not a matter to be left if you ill complain! Do not leave it.

So if you have already booked with my travel here a little check list
Take plenty of medication, if you are ill document everything, complain to the manager, complain to the my travel holiday rep fill in the complaint form .e mail complaints & comments off when you get home. Don’t just be ignored by the company if you research on the internet you will find that you have so many rights & intituled to claim ur money back by law, as long as you have completed all areas asked e.g. the correct procedures.
I feel that I did, but the only loop whole now is that I didn’t give a stool sample, but was not asked for 1 or advised to have 1. So now I will carry on with claim & take it to trading standards & even small claims court. The hotel dishes up nasty school food that makes u ill. My travel has no customer care a shady company & thinks there customers are stupid stay away from both!!!!!

THE WHOLE CUSTOMER SERVICE OFFERED BY MY TAVEL IS SHOCKING THEY JUST HAVE NO CARE AND DONT WANT TO KNOW AND DONT CARE. CAN THEY DO THIS ??? ANY ONE PLEASE HELP!!!

cbrman1980

No - but the title needs to change

Hi to all you MSEs out there,

I just wanted to say that I once found a tomato stalk in a jar of pasta sauce. I send a letter of complaint along with the offending item, and about a week later I received a voucher for £5 off any of their line of products.

I've also lost count of the times that I have had to complain about my local McDonald's restaurant. You would think that they would make changes instead of just handing out vouchers all the time!

Lastly, I will be complaining to Burger King as their cup holders are useless. The staff fill the cups up too full, and the cardboard that they use is thinner than a human hair. So after the trip home, getting out the car, up the 3 steps to my front door, and getting one foot in the door, the cardboard decided to give way splashing 2 Supersize Cokes all over my new Adidas trainers, up my cream coloured walls, and all over the carpet (I hope my landlord doesn't read this). I will be expecting some good vouchers from them!!!

I think that is all for now, thanks for reading this!

:rotfl: Money Saving For Life! :rotfl:

marcellep

No

bargain_hunter77 wrote:

Hi guys and gals!! Just been to the 'Morrisons' cafe and I must say that we had an awful time there - the tables were not clean/the meal was served late and it was undercooked!.....who do I write to in order to complain??. Would be grateful for an email address or address to write to.

Many thanks!

Did anyone provide you with an appropriate email address?